Training with Iverson classes

Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.

At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

ITL9334 : Release, Control and Validation Capability

Course Only TRAINING ONLY
ENQUIRE NOW
RM8,200.00(+RM492.00 Tax)
* Training Dates:

* Price excludes Exam

Overview

This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Audience Profile

The Release, Control and Validation Capability course will be of interest to:

  • Individuals who have their ITIL® v3 Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
  • Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
  • IT professionals involved in IT Service Management implementation and improvement programs.
  • A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

Prerequisities

Candidates for this course must:

  • Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
  • It is also strongly recommended that candidates:
  • Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
  • Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing
  • It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

At Course Completion

At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice and Service Transition principles, purpose and objective
  • Knowing the important role of Release, Control and Validation in service provision and understanding of how the inscope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Release, Control and Validation processes
  • The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure Release, Control and Validation performance
  • The importance of IT Security and how it supports Release, Control and Validation
  • Understanding technology and implementation requirements in support of Release, Control and Validation
  • The challenges, critical success factors and risks related with Release, Control and Validation

Course Information
DURATION
5 Days
Schedule

2-6 Oct 2017

18-22 Dec 2017

5-9 Feb 2018

25-29 Jun 2018

29 Oct-2 Nov 2018

We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to use of cookies.
Ok Decline