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ITL9340CL : ITIL Managing Across the Lifecycle (MALC)

Course Only TRAINING ONLY
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RM8,200.00(+RM492.00 Tax)
* Training Dates:

* Price excludes Exam

Overview

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages.  The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. The  learning  outcomes  are  intended  to  bring  a  candidate  from  ITIL  content  knowledge  to  ITIL  content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom's taxonomy level 4 (analysing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications.

While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected.

This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:

  • How the service lifecycle stages form an integrated whole
  • Process integration and interfaces
  • Shared data / information / knowledge.

Audience Profile

The  qualification  prepares  candidates  to  work  in  established  service  management  roles,  as  well  as to implement  and  improve  service  management  practices. The target group for the MALC qualification includes, but is not limited to:

  • Chief information officers
  • Senior IT managers
  • IT managers
  • Supervisors
  • IT professionals
  • IT operations practitioners
  • IT development practitioners
  • Individuals  who  require  a  business  and management  level  understanding  of  the  ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals  seeking  the  ITIL  Expert  in  IT  Service  Management certificate, for  which  this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

Prerequisities

Candidates wishing to be trained and examined for this qualification must already have two (2) credits from  the  ITIL  Foundation  certificate  and  must,  as  a  minimum,  have  obtained  a  further  15  credits  to  a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from  earlier  ITIL  qualifications  and  complementary  qualifications  can  also  count  towards  15  credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.

At Course Completion

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability.

In  addition,  the  training  for  this qualification should  include  examination  preparation,  including  a  mock examination opportunity.

Course Outline

Course Information
DURATION
5 Days
Schedule

18-22 Dec 2017

15-19 Jan 2018

7-11 May 2018

3-7 Sep 2018

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