Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.
At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.
Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.
The Cloud Service Manager course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.
The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.
The Cloud Service Manager course will be of interest to:
There are no formal prerequisites. However, it is recommended that participants are conversant with cloud concepts and vocabulary, and have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council. Participants further benefit from a strong background in IT service management; who have one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices.
At the end of this Cloud Service Manager course, participants will gain competencies in, and be able to:
2.1 History of Cloud Computing
2.2 Basics of Cloud Service Management
2.3 Service Perspectives
2.4 Relationship with IT Service Management (ITSM)
2.5 Cloud Service and Support Models
3.1 Cloud Management Roles
3.2 Service Management Roles
3.3 Organizational Roles
4.1 Cloud Strategy Fundamentals
4.2 Key Drivers for Adoption
4.3 Risk Management Overview
5.1 Basics of Cloud Service Design
5.2 Dealing with Legacy Systems, Services, and Applications
5.3 Benchmarking of Cloud Services
5.4 Cloud Service Capacity Planning
5.5 Cloud Service Deployment and Migration
5.6 Cloud Marketplace
6.1 Cloud Service Management Perspective
6.2 Cloud Service Level Management and Service Assurance
6.3 DevOps in a hybrid IT and Cloud Computing Environment
6.4 Managing Cloud Service Configurations
6.5 Change Management for Cloud Computing Environments
6.6 Reacting to Demand for Cloud Services
7.1 Pricing Models for Cloud Services
7.2 Procurement of Cloud Based Services
7.3 Cloud Service Charging
7.4 Cloud Cost Models
8.1 Basic Governance Definitions
8.2 Cloud Governance Framework
8.3 Cloud Governance Considerations
9.1 Understanding the Value of Cloud Services
9.2 Linking the Value of Cloud Services to Strategy
9.3 Measuring the Value of Cloud Services
10.1 Best-Practice Frameworks
10.2 ISO Standards
10.3 Governance Frameworks
10.4 Cloud Standards