Training with Iverson classes

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At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

SVC301 : Service Cloud Essentials for Executives

Course Only TRAINING ONLY
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RM9,000.00(+RM540.00 Tax)
* Training Dates:

* Price excludes Exam

Overview

Salesforce Service Cloud is an SaaS solution for call center CRM and customer self-service that increases customer loyalty, retention, and satisfaction. In this interactive course, support executives will gain hands-on experience on how to leverage Service Cloud to offer customers a variety of choices in how they interact with your company, provide productivity tools to your team to make them more efficient and accurate, reduce time spent on manual processes such as case management, leverage your teams’ collective knowledge and experience, and gain insights from data to drive strategic business decisions.

Audience Profile

This course is designed for executives who direct customer service initiatives and support teams for their companies.

At Course Completion

  • Describe how Service Cloud allows you to offer customers a variety of channels with which they can interact with your company
  • Describe how Service Cloud allows you to provide collaboration, productivity, and efficiency tools for all members of your support team
  • Describe how Service Cloud can help you leverage the social web via customer-centric, online support communities and integration with Facebook and Twitter
  • Use reports and dashboards to drive strategic business decisions

Course Outline

Course Information
DURATION
5 Days
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