Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.
At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.
Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.
Salesforce Service Cloud is an SaaS solution for call center CRM and customer self-service that increases customer loyalty, retention, and satisfaction. In this interactive course, support executives will gain hands-on experience on how to leverage Service Cloud to offer customers a variety of choices in how they interact with your company, provide productivity tools to your team to make them more efficient and accurate, reduce time spent on manual processes such as case management, leverage your teams’ collective knowledge and experience, and gain insights from data to drive strategic business decisions.
This course is designed for executives who direct customer service initiatives and support teams for their companies.