Microsoft Dynamics 365

Overview

Microsoft Dynamics 365 helps drive digital transformation by connecting data and applying intelligence with modern, modular business applications that work together on a single platform.  

Technology moves at a fast pace, and new capabilities around customer engagement, finance and operations, and the Power Platform are being introduced all the time. There’s a lot to keep up with! Our comprehensive set of training and certification options can help you get and stay current as the platform evolves. 

Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
Microsoft Dynamics 365 for Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.

Recommended Training

• Microsoft Dynamics 365 Customer Engagement Core (Exam MB-200)
  • Dynamics 365: Power Platform Applications (MB-200T01)
  • Dynamics 365: Power Platform Automation (MB-200T02)
  • Dynamics 365: Power Platform Integrations (MB-200T03)
  • Dynamics 365: Power Platform Test and Deploy (MB-200T04)
     
• Microsoft Dynamics 365 for Sales (Exam MB-210)
  • Dynamics 365 for Customer Engagement for Sales (MB-210T01)

Microsoft Certified: Dynamics 365 for Marketing Functional Consultant Associate
Microsoft Dynamics 365 for Marketing Functional Consultants implement solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

Recommended Training

• Microsoft Dynamics 365 Customer Engagement Core (Exam MB-200)
  • Dynamics 365: Power Platform Applications (MB-200T01)
  • Dynamics 365: Power Platform Automation (MB-200T02)
  • Dynamics 365: Power Platform Integrations (MB-200T03)
  • Dynamics 365: Power Platform Test and Deploy (MB-200T04)
     
• Microsoft Dynamics 365 for Marketing (Exam MB-220)
  • Configure Settings and Core Functionality in Dynamics 365 for Marketing (MB-220T01)
  • Set up Events and Surveys in Dynamics 365 for Marketing (MB-220T02)

Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate
Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Recommended Training

• Microsoft Dynamics 365 Customer Engagement Core (Exam MB-200)
  • Dynamics 365: Power Platform Applications (MB-200T01)
  • Dynamics 365: Power Platform Automation (MB-200T02)
  • Dynamics 365: Power Platform Integrations (MB-200T03)
  • Dynamics 365: Power Platform Test and Deploy (MB-200T04)
     
• Microsoft Dynamics 365 for Customer Service (Exam MB-230)
  • Dynamics 365 for Customer Engagement for Customer Service (MB-230T01)

Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate
Microsoft Dynamics 365 for Field Service Functional Consultants configure the Field Service application, implement solutions that manage the field service lifecycle, and deploy the Connected Field Service (IoT) solution.

Recommended Training

• Microsoft Dynamics 365 Customer Engagement Core (Exam MB-200)
  • Dynamics 365: Power Platform Applications (MB-200T01)
  • Dynamics 365: Power Platform Automation (MB-200T02)
  • Dynamics 365: Power Platform Integrations (MB-200T03)
  • Dynamics 365: Power Platform Test and Deploy (MB-200T04)
     
• Microsoft Dynamics 365 for Field Service (Exam MB-240)
  • Configuring Dynamics 365 for Field Service (MB-240T01)
  • Word Order and Delivery Execution for Dynamics 365 for Field Service (MB-240T02)
  • Universal Resource Scheduling for Dynamics 365 for Field Service (MB-240T03)