Training with Iverson classes

Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.

At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

PRC : ITIL® Practitioner

RM6,200.00(+RM372.00 Tax)
* Training Dates:

* Price excludes Exam


Where ITIL® Foundation focuses on the 'what' and the 'why', ITIL® Practitioner shows 'how' to start adopting and adapt the ITIL® framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives. The ITIL® Practitioner offers practical guidance to support your business' objectives, developing the skills to apply ITIL® concepts in the organization, ensuring business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that the attendants are ready to initiate and successfully carry out required improvement initiatives.

Audience Profile

  • This course is designed for IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services. To take the ITIL® Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

At Course Completion

Upon successful completion of the education and examination components, related to this certification, candidates can expect to:

  • Be able to use IT Service Management concepts that are important drivers of continual service improvement
  • Be able to apply the ITSM guiding principles in a real-world context
  • Be able to apply the CSI approach to manage improvements in a given organizational context
  • Be able to use measurements and metrics to enable continual service improvement
  • Be able to communicate effectively to enable continual service improvement
  • Be able to apply organizational change management to support continual service improvement 

Course Outline

Course Information
3 Days

16-17 Nov 2017

26-28 Feb 2018

11-13 Jun 2018

8-10 Oct 2018

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