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Training with Iverson classes

Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.

At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

CITO : Certified Information Technology Operator (CITO)

Course and Certificate TRAINING AND CERTIFICATION
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Overview

Working in the IT industry is a true challenge. The complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes requires true dedication.

With the high demand for skilled IT workers still growing and becoming more critical than ever before, it is imperative that an IT professional has to continuously keep him/her-self updated on the changes to remain relevant in the industry. EPI has developed the IT Training Framework offering candidates the opportunity to meet these goals. The IT Training Framework offers a career track at three levels, being professional, specialist and expert. The first level is the CITP®.

Audience Profile

System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, account managers.

This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.

Prerequisities

This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.

At Course Completion

After completion of the course, the participant will be able to:

  • Understand the role and importance of Information Technology in the organisation
  • Describe the function of the IT organisation, roles and responsibilities
  • Provide technical input for vendors RFP (Request for Proposal)
  • Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
  • Execute basic projects using principles of project management
  • Deploy applications and understand application life cycle management
  • Identify the options for virtualisation and storage solutions
  • Create, publish and maintain documentation
  • Operate incident and event management and request fulfilment
  • Identify risk and understand the principles of risk management
  • Design, implement and operate security logging
  • Understand the principles of information security
  • Monitor and report on quality in IT

Course Outline

RM3,200.00(+RM256.00 Tax)

* Price includes Exam

Course Information
EXAM CODE
CITO
DURATION
2 Days
Schedule

Available Upon Request

PMP, Project Management Professional (PMP), CAPM, Certified Associate in Project Management (CAPM) are registered marks of the Project Management Institute, Inc.

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