Training with Iverson classes

Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.

At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

ITIL4 : ITIL® 4 Foundation

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ITIL® is the world’s leading best practice framework for implementing IT Service Management. Organizations use ITIL to plan, implement, support and improve services and create value for their customers. In this course you will learn the Foundational knowledge and skills for adopting and adapting best practices for ITSM in your organization.

Exam voucher is included in the training's price. 

ITIL®/ PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

Audience Profile

This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.

This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.


To ensure your success in this course, end-user level computer and networking skills are required. You can obtain this level of skills and knowledge by taking the following Logical Operations courses:
• Using Microsoft® Windows® 10 or any similar introductory course

Some level of work experience in IT service support or IT service delivery is highly recommended. You may wish to take any one or more courses from the Logical Operations “IT Systems and Support” curriculum library to supplement your professional experience in this area.

At Course Completion

Course Outline

RM5,100.00(+RM408.00 Tax)
* Training Dates:

* Price includes Exam

Course Information
3 Days

22-24 Jan 2024

22-24 Jan 2024 (Penang Date)

5-7 Feb 2024

19-21 Feb 2024

4-6 Mar 2024

18-20 Mar 2024

25-27 Mar 2024 (Penang Date)

3-5 Apr 2024

22-24 Apr 2024

6-8 May 2024

27-29 May 2024

5-7 Jun 2024

5-7 Jun 2024 (Penang Date)

24-26 Jun 2024

1-3 Jul 2024

17-19 Jul 2024

7-9 Aug 2024

12-14 Aug 2024 (Penang Date)

19-21 Aug 2024

9-11 Sep 2024

18-20 Sep 2024

7-9 Oct 2024

28-30 Oct 2024

4-6 Nov 2024

18-20 Nov 2024

25-27 Nov 2024 (Penang Date)

2-4 Dec 2024

16-18 Dec 2024

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