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ITIL-DSV : ITIL® 4 Specialist: Drive Stakeholder Value

Course and Certificate TRAINING AND CERTIFICATION
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Overview

The ITIL ® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4, and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication. 

 

The ITIL® 4 Specialist: Drive Stakeholder Value course is a 3-days course based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Drive Stakeholder Value certification exam. 

Audience Profile

The target audience for the ITIL ® 4 Specialist: Drive Stakeholder Value includes, but are not limited to, the following: 

  • Service management practitioners involved in interactions with customers, users and suppliers 

  • Team leads and middle management of service providers 

  • Service and product owners, service designers 

  • Relationship managers, service level and service experience managers 

 

Professionals with following job titles are expected to benefit from this module: 

  • Business Relationship Manager, Account Manager; Service Delivery Manager, Service Level Manager, Enterprise Architect, Solution Architect, Business Architect, Business Analyst, Project Manager, Demand Manager, Portfolio Manager, Supplier Relationship Manager, Vendor Manager, Contract Manager, UX Designer, Consultants 

  • Product Owners, Marketing Manager; Knowledge Manager; Customer Service Support; Cyber Security Manager 

Prerequisities

To take the ITIL® 4 Specialist: Drive Stakeholder Value course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course. 

At Course Completion

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: 

  • Understand how customer journeys are designed   

  • Know how to target markets and stakeholders 

  • Know how to foster stakeholder relationships    

  • Know how to shape demand and define service offerings   

  • Know how to align expectations and agree details of services   

  • Know how to onboard and offboard customers and users   

  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)   

  • Know how to realize and validate service value 

Course Outline

RM6,500.00(+RM390.00 Tax)
* Training Dates:

* Price includes Exam

Course Information
EXAM CODE
DSV
DURATION
3 Days
Schedule

1-3 Mar 2021

17-19 May 2021

12-14 Jul 2021

1-3 Sep 2021

22-24 Nov 2021

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