Training with Iverson classes

Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.

At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

ITIL-DPI : ITIL® 4 Strategist: Direct, Plan and Improve

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The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam. 

The ITIL® 4  Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. 

Audience Profile

The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4.  

This course and the related certification can be beneficial for the following roles: 

  • IT Support Staff 

  • IT Consultants 

  • Business Managers 

  • Business Process Owners 

  • IT Developers 

  • Service Providers 

  • System Integrators 

  • Anyone working in a Devops team 


At Course Completion

At the end of this course, participants will be able to: 

  • Understand the key concepts of direction, planning, improvement. 

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context. 

  • Understand the role of GRC and know how to integrate the principles and methods into the service value system. 

  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements. 

  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement. 

  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement. 

  • Understand and know how to direct, plan, and improve value streams and practices. 

Course Outline

RM6,500.00(+RM390.00 Tax)
* Training Dates:

* Price includes Exam

Course Information
3 Days

8-10 Mar 2021

14-16 Jun 2021

2-4 Aug 2021

20-22 Sep 2021

13-15 Dec 2021

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