Training with Iverson classes
Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.
At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.
Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.
Digital transformation is the integration of digital technology into all areas of a business resulting in fundamental changes to how the organization operates and how they deliver value to customers.
Beyond that, it's a cultural change that requires organizations to continually challenge the status quo, experiment often, and get comfortable with failure. This sometimes means walking away from long-standing business processes that companies were built upon in favour of relatively new practices that are still being defined.
New technology trends are emerging and although some of these technologies are still in its infancy, now is the time to embrace these trends, exploring their potential, benefits and drawbacks.
To address the challenges of digital transformation and new technologies, EPI has developed a 1-day workshop which will answer a lot of questions such as what these trends are about, how these can be applied and what are the possible implications for the organization.
Additional Info
- Certification Course only
- Course Code DTW
- Price RM1500
- Exam Price Include
- Duration 1 Day
- Principals EPI
-
Schedule
Available upon request
- Extra Button EPI Data Centre Career Planning Tool (EPI-DCPT)
-
Audience
This workshop is perfect for companies that want to work better with digital technologies and need a bit of direction to focus their energy. You may be:
- An organisation that is looking to modernise internal processes and systems, to make them more efficient or future-proof.
- A business that feels like it has fallen behind in the use of technology and wants to set a future strategy.
- A consumer-focused company who’s wanting to use technology to better support customers’ experiences.
- A digital agency, solution developer/provider, IT consultancy, who wants staff to learn more about the new technologies and to be able to better support clients.
- Someone who wants to learn new skills and ways of thinking about digital, to apply to your work environment.
Attendees don’t need any design or development experience - just a willingness to look critically at current situations, to be able to imagine what could be better, and to have the drive to make it happen. We recommend a mix of diverse roles attend - from senior management through to those on the front lines day-to-day. -
At Course Completion
- Understand digital transformation and its impact on the future of your business and industry
- Gain solid insights in technology trends such as Blockchain, Big Data and Artificial Intelligence (AI), its benefits and drawbacks.
- Strategize Cloud Computing and Internet of Things (IoT)
- Module 1 Title IT strategy
-
Module 1 Content
- The old-fashioned way
- The traditional way
- The modern way
- Module 2 Title Digital Transformation
-
Module 2 Content
- What is digital transformation
- Digital transformation frameworks
- Potential benefits
- Where are we standing
- Module 3 Title Technology Trends
-
Module 3 Content
- Technology trends
- High-level strategy
- Research and Development
- Module 4 Title Blockchain
-
Module 4 Content
- What is blockchain
- How it works
- Example of application
- When to consider blockchain
- Types of blockchain
- Benefits and drawbacks
- Module 5 Title Big Data
-
Module 5 Content
- What is Big Data
- What is Data Science and Data Analytics
- Data Science lifecycle
- Possible applications
- Benefits and drawbacks
- Module 6 Title Artificial Intelligence
-
Module 6 Content
- What is Artificial Intelligence (AI)
- History of AI
- AI Technologies
- Benefits and drawbacks
- Module 7 Title Cloud Computing
-
Module 7 Content
- Cloud computing guidelines
- Characteristics of cloud computing
- Service models
- Deployment models
- Strategy
- Financial considerations
- Legal and compliance
- Security
- Business Continuity
- Migration strategy
- Module 8 Title Internet of Things (IoT)
-
Module 8 Content
- What is the Internet of Things (IoT)
- Glossary
- Standards / protocols / communication
- Categories
- Challenges
- Ecosystem
- Strategy
- Cost considerations
- Risk
- Security
Working in the IT industry is a true challenge. The complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes requires true dedication.
With the high demand for skilled IT workers still growing and becoming more critical than ever before, it is imperative that an IT professional has to continuously keep him/her-self updated on the changes to remain relevant in the industry. EPI has developed the IT Training Framework offering candidates the opportunity to meet these goals. The IT Training Framework offers a career track at three levels, being professional, specialist and expert. The first level is the CITP®.
Additional Info
- Certification Course & Certificate
- Course Code CITP- VILT
- Price RM3392
- Exam Price Include
- Exam Code CITP
- Duration 2 Days
- Principals EPI
-
Schedule
9-10 Jul 2018
19-20 Nov 2018
- Extra Button EPI Data Centre Career Planning Tool (EPI-DCPT)
-
Audience
- This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are (re)entering the IT professional world and/or require (re)training in IT.
-
Prerequisities
There is no prerequisite for the CITP® course. However, please refer to the audience description above to gain the most from this course.
-
At Course Completion
After completion of the course the participant will be able to:
- Understand the role and importance of Information Technology in the organisation
- Describe the function of the IT organisation, roles and responsibilities
- Provide technical input for vendors Request for Proposal
- Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
- Execute basic projects using principles of project management
- Perform application test activities
- Deploy applications and understand application life cycle management
- Identify the options for virtualisation
- Perform basic system administration
- Identify the options for storage solutions
- Create, publish and maintain documentation
- Operate incident- and event management and request fulfilment
- Design and implement controls for the business continuity plan
- Identify risk and understand the principles of risk management
- Design, implement and operate security logging and understand the principles of information security management
- Monitor and report on quality in IT
- Module 1 Title IT Strategy
-
Module 1 Content
- The need for Information Technology
- IT strategy and key objectives of IT
- IT services and service catalogue
- IT infrastructure and Data Centre
- Module 2 Title IT Organisation
-
Module 2 Content
- IT organisation
- Data centre operations
- IT operations
- Data centre roles
- IT operations roles
- Module 3 Title Vendor Selection
-
Module 3 Content
- Vendors
- Vendor selection
- RFP / technical coverage / due diligence
- Place and receive orders
- Verifying deliveries
- Invoice verification
- Maintenance and support
- Monitoring and reporting
- Module 4 Title Project Management
-
Module 4 Content
- Project management methods
- Business case
- Project constraints
- Scope
- Time
- Cost
- Monitor and control
- Change request
- Closing
- Module 5 Title Application
-
Module 5 Content
- Application program and API’s
- Software Development Life Cycle (SDLC)
- DevOps
- Design
- Development
- Testing
- Deployment
- Module 6 Title System Administration
-
Module 6 Content
- Server hardware / server administration
- Storage
- Virtualisation
- Database administration
- Network fundamentals
- Module 7 Title Documentation
-
Module 7 Content
- Importance of document management
- Documentation guidelines
- Documentation lifecycle
- Types of documents
- Document categories
- Content Management System (CMS)
- Module 8 Title Service Management
-
Module 8 Content
- Service desk
- Event management
- Request fulfilment
- Incident management
- Module 9 Title Business Continuity Planning
-
Module 9 Content
- Business continuity strategy
- Resource requirements
- Relocation of staff
- Information requirements
- Back-up strategies
- Site selection
- Business Continuity Plan (BCP)
- Test and exercise
- Review, report and follow-up
- Monitor and review
- Module 10 Title Risk
-
Module 10 Content
- Guidelines
- Risk management
- Identification of assets, threats, vulnerabitities, existing controls and consequences
- Analysis
- Evaluation
- Treatment
- Module 11 Title Information Security
-
Module 11 Content
- Standards and guidelines
- Confidentiality, integrity and availability
- Administrative controls
- Physical controls
- Technical (logical) controls
- Security logging
- Module 12 Title Quality
-
Module 12 Content
- Quality
- Quality control and assurance
- Quality metrics
- Key Performance Indicators
Working in the IT industry is a true challenge. The complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes requires true dedication.
With the high demand for skilled IT workers still growing and becoming more critical than ever before, it is imperative that an IT professional has to continuously keep him/her-self updated on the changes to remain relevant in the industry. EPI has developed the IT Training Framework offering candidates the opportunity to meet these goals. The IT Training Framework offers a career track at three levels, being professional, specialist and expert. The first level is the CITP®.
Additional Info
- Certification Course & Certificate
- Course Code CITO
- Price RM3392
- Exam Price Include
- Exam Code CITO
- Duration 2 Days
- Principals EPI
-
Schedule
Available Upon Request
- Extra Button EPI Data Centre Career Planning Tool (EPI-DCPT)
-
Audience
System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, account managers.
This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.
-
Prerequisities
This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.
-
At Course Completion
After completion of the course, the participant will be able to:
- Understand the role and importance of Information Technology in the organisation
- Describe the function of the IT organisation, roles and responsibilities
- Provide technical input for vendors RFP (Request for Proposal)
- Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
- Execute basic projects using principles of project management
- Deploy applications and understand application life cycle management
- Identify the options for virtualisation and storage solutions
- Create, publish and maintain documentation
- Operate incident and event management and request fulfilment
- Identify risk and understand the principles of risk management
- Design, implement and operate security logging
- Understand the principles of information security
- Monitor and report on quality in IT
- Module 1 Title IT Strategy
-
Module 1 Content
- The need for Information Technology
- IT strategy and key objectives of IT
- IT services and service catalogue
- IT infrastructure and Data Centre
- Module 2 Title IT Organisation
-
Module 2 Content
- IT organisation
- Data centre operations
- IT operations
- Data centre roles
- IT operations roles
- Module 3 Title Vendor Selection
-
Module 3 Content
- Vendors
- Vendor selection
- RFP / technical coverage / due diligence
- Place and receive orders
- Verifying deliveries
- Invoice verification
- Maintenance and support
- Monitoring and reporting
- Module 4 Title Project Management
-
Module 4 Content
- Project management methods
- Business case
- Project constraints
- Scope
- Time
- Cost
- Monitor and control
- Change request
- Closing
- Module 5 Title Application
-
Module 5 Content
- Application program and API’s
- Software Development Life Cycle (SDLC)
- DevOps
- Design
- Development
- Testing
- Deployment
- Module 6 Title System Administration
-
Module 6 Content
- Server hardware / server administration
- Storage
- Virtualisation
- Database administration
- Network fundamentals
- Module 7 Title Documentation
-
Module 7 Content
- Importance of document management
- Documentation guidelines
- Documentation lifecycle
- Types of documents
- Document categories
- Content Management System (CMS)
- Module 8 Title Service Management
-
Module 8 Content
- Service desk
- Event management
- Request fulfilment
- Incident management
- Module 9 Title Business Continuity Planning
-
Module 9 Content
- Business continuity strategy
- Resource requirements
- Relocation of staff
- Information requirements
- Back-up strategies
- Site selection
- Business Continuity Plan (BCP)
- Test and exercise
- Review, report and follow-up
- Monitor and review
- Module 10 Title Risk
-
Module 10 Content
- Guidelines
- Risk management
- Identification of assets, threats, vulnerabitities, existing controls and consequences
- Analysis
- Evaluation
- Treatment
- Module 11 Title Information Security
-
Module 11 Content
- Standards and guidelines
- Confidentiality, integrity and availability
- Administrative controls
- Physical controls
- Technical (logical) controls
- Security logging
- Module 12 Title Quality
-
Module 12 Content
- Quality
- Quality control and assurance
- Quality metrics
- Key Performance Indicators
Working in the IT industry is a true challenge. The ever growing complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes is truly demanding.
This has led to a serious shortage of skilled IT workers that are relevant and updated on the changes in the industry. The high demand for skilled IT workers is still growing and becoming more critical than ever before. It is imperative that an IT professional continue leveraging himself/herself to remain relevant in the industry.
Additional Info
- Certification Course & Certificate
- Course Code CITS-VILT
- Price RM4452
- Exam Price Exclude
- Exam Code CITS
- Duration 3 Days
- Principals EPI
-
Schedule
16-18 Jul 2018
26-28 Nov 2018
- Extra Button EPI Data Centre Career Planning Tool (EPI-DCPT)
-
Audience
- This course is most suited for seasoned IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
-
Prerequisities
To gain the most from this course, the participant should have two to four years of actual working experience in IT.
-
At Course Completion
After completion of the course the participant will be able to:
- Provide guidance and implementation for IT strategy as set by senior IT and business management
- Select and manage sta_, implement training programs, career plan development and job rotation programs
- Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
- Provide guidance for developing, testing and implementing business applications
- Manage and/or assist in IT project management
- Design and implement service management processes for incident, problem and change management
- Understand the need for business continuity and design the business continuity plan
- Review and implement information security practices and controls
- Assist and initiate risk management practices
- Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands
- Select strategies for information management
- Measure and improve quality of IT services
- Module 1 Title IT Strategy
-
Module 1 Content
- The need for Information Technology
- Enterprise architecture
- Service catalogue
- Service level management
- Sustainable development
- Module 2 Title IT Organisation
-
Module 2 Content
- Personnel need
- Roles and responsibilities
- Sourcing
- Selection process
- Hiring staff
- Managing staff
- Career planning
- Training / job rotation
- Performance appraisal
- Staff departures
- Module 3 Title Vendor Selection / Management
-
Module 3 Content
- The importance of vendors
- Vendor selection
- Request For Information (RFI)
- Request For Proposal (RFP)
- Proposal evaluation
- Vendor reference checks
- Contract negotiation
- Contract management
- Vendor management
- Re-compete vendors
- Module 4 Title Project Management
-
Module 4 Content
- Methodologies
- Project organisation
- Starting up / initiating
- Planning / initiation a project
- Risk
- Quality
- Scope
- Work / Product Breakdown Structure
- PERT diagram / Gantt chart
- Cost
- Communication
- Module 5 Title Application Management
-
Module 5 Content
- Software Development Life Cycle (SDLC)
- Software Quality Assurance (SQA)
- Requirements
- Development
- Testing
- Adoption (implementation)
- Maintenance
- Module 6 Title Service Management
-
Module 6 Content
- Incident management
- Problem management
- Change management
- Module 7 Title Business Continuity Management
-
Module 7 Content
- Standards and guidelines
- Objectives
- Context
- Interested parties
- Scope
- Roles and responsibilities
- Resources and competences
- Awareness and communication
- Documentation
- Business Impact Analysis
- Module 8 Title Risk Management
-
Module 8 Content
- Guidelines
- Context establishment
- Identification
- Analysis
- Evaluation
- Treatment
- Communication
- Monitoring and control
- Module 9 Title Information Security Management
-
Module 9 Content
- Standards
- Confidentiality
- Integrity
- Availability
- Controls types
- Guideline for controls selection
- Control categories
- Information security awareness
- Security incident response
- Module 10 Title Information and Knowledge Management
-
Module 10 Content
- Information management
- Data management
- Information management - technologies
- Business intelligence
- Data management - technologies
- Best practices in data governance
- Pitfalls in data governance
- Module 11 Title Business Change Management
-
Module 11 Content
- Business change
- Frameworks, models and techniques
- Needs identi_cation
- Cloud computing
- Social media / digital marketing
- Big data
- Internet of Things (IoT)
- Module 12 Title Quality Management
-
Module 12 Content
- Standards, guidelines and frameworks
- Objectives
- Activities
- Services review
- Customer feedback
- Customer survey
- Key Performance Indicators (KPI)
- Metrics
- Scorecards and reports
- Quality register
Working in the IT industry is a true challenge. The ever growing complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes is truly demanding.
This has led to a serious shortage of skilled IT workers that are relevant and updated on the changes in the industry. The high demand for skilled IT workers is still growing and becoming more critical than ever before. It is imperative that an IT professional continue leveraging himself/herself to remain relevant in the industry.
Additional Info
- Certification Course & Certificate
- Course Code CITM
- Price RM4452
- Exam Price Include
- Exam Code CITM
- Duration 3 Days
- Principals EPI
-
Schedule
Available Upon Request
- Extra Button EPI Data Centre Career Planning Tool (EPI-DCPT)
-
Audience
Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.
The CITM© is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
-
At Course Completion
After completion of the course the participant will be able to:
- Provide guidance and implementation for IT strategy as set by senior IT and business management
- Select and manage staff, implement training programs, career plan development and job rotation programs
- Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
- Provide guidance for developing, testing and implementing business applications
- Manage and/or assist in IT project management
- Design and implement service management processes for problem and change management
- Understand the need for business continuity and design the business continuity plan
- Review and implement information security practices and controls
- Understand the need for business change, the role and activities of the Business Relationship Manager
- Initiate and assist in risk management practices
- Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
- Select suitable technologies for information management
- Measure and improve quality of IT services
- Module 1 Title IT Strategy
-
Module 1 Content
- The need for Information Technology
- Enterprise architecture
- Service catalogue
- Service level management
- Sustainable development
- Module 2 Title IT Organisation
-
Module 2 Content
- Personnel need
- Roles and responsibilities
- Sourcing
- Selection process
- Hiring staff
- Managing staff
- Career planning
- Training / job rotation
- Performance appraisal
- Staff departures
- Module 3 Title Vendor Selection / Management
-
Module 3 Content
- The importance of vendors
- Vendor selection
- Request For Information (RFI)
- Request For Proposal (RFP)
- Proposal evaluation
- Vendor reference checks
- Contract negotiation
- Contract management
- Vendor management
- Re-compete vendors
- Module 4 Title Project Management
-
Module 4 Content
- Methodologies
- Project organisation
- Starting up / initiating
- Planning / initiation a project
- Risk
- Quality
- Scope
- Work / Product Breakdown Structure
- PERT diagram / Gantt chart
- Cost
- Communication
- Module 5 Title Application Management
-
Module 5 Content
- Software Development Life Cycle (SDLC)
- Software Quality Assurance (SQA)
- Requirements
- Development
- Testing
- Adoption (implementation)
- Maintenance
- Module 6 Title Service Management
-
Module 6 Content
- Incident management
- Problem management
- Change management
- Module 7 Title Business Continuity Management
-
Module 7 Content
- Standards and guidelines
- Objectives
- Context
- Interested parties
- Scope
- Roles and responsibilities
- Resources and competences
- Awareness and communication
- Documentation
- Business Impact Analysis
- Module 8 Title Risk Management
-
Module 8 Content
- Guidelines
- Context establishment
- Identification
- Analysis
- Evaluation
- Treatment
- Communication
- Monitoring and control
- Module 9 Title Information Security Management
-
Module 9 Content
- Standards
- Confidentiality
- Integrity
- Availability
- Controls types
- Guideline for controls selection
- Control categories
- Information security awareness
- Security incident response
- Module 10 Title Information and Knowledge Management
-
Module 10 Content
- Information management
- Data management
- Information management - technologies
- Business intelligence
- Data management - technologies
- Best practices in data governance
- Pitfalls in data governance
- Module 11 Title Business Change Management
-
Module 11 Content
- Business change
- Frameworks, models and techniques
- Needs identi_cation
- Cloud computing
- Social media / digital marketing
- Big data
- Internet of Things (IoT)
- Module 12 Title Quality Management
-
Module 12 Content
- Standards, guidelines and frameworks
- Objectives
- Activities
- Services review
- Customer feedback
- Customer survey
- Key Performance Indicators (KPI)
- Metrics
- Scorecards and reports
- Quality register