Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.
At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.
Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
** ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited
Experience and knowledge of IT computing environments are useful but not essential.
At the end of this course, you will be able to:
18-20 Feb 2019
11-12 Mar 2019
12-14 Mar 2019 (Penang)
15-17 Apr 2019
13-15 May 2019
14-16 May 2019 (Penang)
17-19 Jun 2019
15-17 Jul 2019
17-19 Jul 2019 (Penang)
13-15 Aug 2019
17-19 Sep 2019
10-12 Sep 2019 (Penang)
21-23 Oct 2019
18-20 Nov 2019
12-14 Nov 2019 (Penang)
16-18 Dec 2019