MD-102 : Microsoft 365 Endpoint Administrator

This module covers modern endpoint management and enterprise desktop lifecycle concepts. It teaches the stages of the lifecycle (planning, deployment, maintenance) and provides a foundation for future learning.

Learning objectives

After completing this module, you'll be able to:
• Describe the benefits of Modern Management.
• Explain the enterprise desktop life-cycle model.
• Describe considerations for planning hardware strategies.
• Describe considerations for post-deployment and retirement.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 11 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Explore endpoint management
• Introduction
• Examine benefits of modern management
• Examine the enterprise desktop life-cycle model
• Examine planning and purchasing
• Examine desktop deployment
• Plan an application deployment
• Plan for upgrades and retirement
• Knowledge check
• Summary

This module covers Windows OS editions, features, and installation methods. Learners gain a deeper understanding of the available editions and corresponding installation processes.

Learning objectives

After completing this module, you'll be able to:
• Explain the differences between the different editions of Windows.
• Select the most suitable Windows device for your needs.
• Describe the minimum recommended hardware requirements for installing Windows 11.

Prerequisites

• Students should have a basic understanding of computer networks and hardware concepts.
• Students should have a basic understanding of OS and Application concepts.
• Students should have experience with using Windows 11 or later.

This module is part of these learning paths

• MD-102 Explore endpoint management
• Introduction
• Examine Windows client editions and capabilities
• Select client edition
• Examine hardware requirements
• Knowledge check
• Summary

This module teaches how to use Azure AD effectively. You'll learn about RBAC, user roles, creating and managing users and groups, using PowerShell cmdlets, and synchronizing objects from AD DS to Azure AD.

Learning objectives

After this module, you should be able to:
• Describe RBAC and user roles in Azure AD.
• Create and manage users in Azure AD.
• Create and manage groups in Azure AD.
• Use Windows PowerShell cmdlets to manage Azure AD.
• Describe how you can synchronize objects from AD DS to Azure AD.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 11 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Explore endpoint management
• Introduction
• Examine RBAC and user roles in Azure AD
• Create and manage users in Azure AD
• Create and manage groups in Azure AD
• Manage Azure AD objects with PowerShell
• Synchronize objects from AD DS to Azure AD
• Knowledge check

In this module, you learn about device authentication and management in Azure Active Directory

Learning objectives

After completing this module, you will be able to:
• Describe Azure AD join.
• Describe Azure AD join prerequisites, limitations and benefits.
• Join device to Azure AD.
• Manage devices joined to Azure AD.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Execute device enrollment
• Introduction
• Describe Azure AD join
• Examine Azure AD join prerequisites limitations and benefits
• Join devices to Azure AD
• Manage devices joined to Azure AD
• Knowledge check
• Summary

This module introduces students to client deployment options and some of the high-level management and monitoring options that are available using Configuration Manager.

Learning objectives

After completing this module, you will be able to:
• Describe Microsoft Endpoint Manager.
• Understand the advantages of managing a client with Configuration Manager.
• Deploy the Configuration Manager client.
• Monitor the Configuration Manager client.
• Manage Configuration Manager devices.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Execute device enrollment
• Introduction
• Deploy the Microsoft Configuration Manager client
• Monitor the Microsoft Configuration Manager client
• Manage the Microsoft Configuration Manager client
• Knowledge check
• Summary

Students will learn how to configure and setup Intune to more easily manage Windows, Android, and iOS devices.

Learning objectives

After completing this module, you will be able to:
• Prepare Microsoft Intune for device enrollment.
• Configure Microsoft Intune for automatic enrollment.
• Explain how to enroll Windows, Android and iOS devices in Intune.
• Explain when and how to use Intune Enrollment Manager.
• Understand how to monitor and perform remote actions on enrolled devices.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Execute device enrollment
• Introduction
• Manage mobile devices with Intune
• Enable mobile device management
• Explain considerations for device enrollment
• Manage corporate enrollment policy
• Enroll Windows devices in Intune
• Enroll Android devices in Intune
• Enroll iOS devices in Intune
• Explore device enrollment manager
• Monitor device enrollment

• Manage devices remotely
• Knowledge check
• Summary

Students learn about the various types of device profiles, and how to create and manage them.

Learning objectives

After completing this module, you will be able to:
• Describe the various types of device profiles in Intune.
• Explain the difference between built-in and custom profiles.
• Create and manage profiles.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Configure profiles for user and devices
• Introduction
• Explore Intune device profiles
• Create device profiles
• Create a custom device profile
• Knowledge check
• Summary

This module introduces students to monitoring profiles to ensure correct assignments and resolving conflicts when multiple profiles are applied.

Learning objectives

After completing this module, you will be able to:
• Monitor the assignments of profiles.
• Understand how profiles are synchronized and how to manually force synchronization.
• Use PowerShell to execute and monitor scripts on devices.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Configure profiles for user and devices
• Introduction
• Monitor device profiles in Intune
• Manage device sync in Intune
• Manage devices in Intune using scripts
• Knowledge check
• Summary

Students learn about the benefits of various Windows user profiles, how to manage them, and how to facilitate profile data synchronization across multiple devices.

Learning objectives

After completing this module, you will be able to:
• Explain the various user profile types that exist in Windows.
• Describe how a user profile works.
• Configure user profiles to conserve space.
• Explain how to deploy and configure Folder Redirection.
• Explain Enterprise State Roaming.
• Configure Enterprise State Roaming for Azure AD devices.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Configure profiles for user and devices
• Introduction
• Examine user profile
• Explore user profile types
• Examine options for minimizing user profile size
• Deploy and configure folder redirection
• Sync user state with Enterprise State Roaming
• Configure Enterprise State Roaming in Azure
• Knowledge check
• Summary

This module introduces Mobile Application Management (MAM). Students will learn about considerations for implementing MAM and will be introduced to the management of MAM using Intune and Configuration Manager.

Learning objectives

After this module, you should be able to:
• Explain Mobile Application Management
• Understand application considerations in MAM
• Explain how to use Configuration Manager for MAM
• Use Intune for MAM
• Implement and manage MAM policies

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Examine application management
• Introduction
• Examine mobile application management
• Examine considerations for mobile application management
• Prepare line-of-business apps for app protection policies
• Implement mobile application management policies in Intune
• Manage mobile application management policies in Intune
• Knowledge check
• Summary

In this module, you'll master deploying applications using Intune, Configuration Manager, Group Policy, and Microsoft Store Apps. These powerful tools and techniques will equip you to manage and maintain diverse applications across your organization effectively.

Learning objectives

After this module, you should be able to:
• Explain how to deploy applications using Intune and Configuration Manager
• Learn how to deploy applications using Group Policy
• Understand Microsoft Store Apps
• Learn how to deploy apps using Microsoft Store Apps
• Learn how to configure Microsoft Store Apps

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 11 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Examine application management
• Introduction
• Deploy applications with Intune
• Add apps to Intune
• Manage Win32 apps with Intune
• Deploy applications with Configuration Manager
• Deploying applications with Group Policy
• Assign and publish software
• Explore Microsoft Store for Business
• Implement Microsoft Store Apps
• Update Microsoft Store Apps with Intune
• Assign apps to company employees
• Knowledge check
• Summary

In this module, you're introduced to managing apps on Intune managed devices. The module will then conclude with an overview of how to use IE Mode with Microsoft Edge.

Learning objectives

After this module, you should be able to:
• Explain how to manage apps in Intune
• Understand how to manage apps on non-enrolled devices
• Understand how to deploy Microsoft 365 Apps using Intune
• Learn how to configure and manage IE mode in Microsoft Edge
• Learn about app inventory options in Intune

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 11 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

This module is part of these learning paths

• MD-102 Examine application management
• Introduction
• Manage apps with Intune
• Manage Apps on non-enrolled devices
• Deploy Microsoft 365 Apps with Intune
• Additional Microsoft 365 Apps Deployment Tools
• Configure Microsoft Edge Internet Explorer mode
• App Inventory Review
• Knowledge check
• Summary

This module introduces students to the various authentication methods used to protect identities.

Learning objectives

After this module, you should be able to:
• Describe Windows Hello for Business
• Describe Windows Hello deployment and management
• Describe Azure AD Identity Protection
• Describe and manage self-service password reset in Azure AD
• Describe and manage multi-factor authentication

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage authentication and compliance
• Introduction
• Explore Windows Hello for Business
• Deploy Windows Hello
• Manage Windows Hello for Business
• Explore Azure AD identity protection
• Manage self-service password reset in Azure AD
• Implement multi-factor authentication
• Knowledge check
• Summary

This module describes how clients can be configured to access organizational resources using a virtual private network (VPN).

Learning objectives

After this module, you should be able to:
• Describe how you can access corporate resources
• Describe VPN types and configuration
• Describe Always On VPN
• Describe how to configure Always On VPN

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage authentication and compliance
• Introduction
• Enable access to organization resources
• Explore VPN types and configuration
• Explore Always On VPN
• Deploy Always On VPN
• Knowledge check
• Summary

This module describes how to use compliance and conditional access policies to help protect access to organizational resources.

Learning objectives

After this module, you should be able to:
• Describe device compliance policy
• Deploy a device compliance policy
• Describe conditional access
• Create conditional access policies

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage authentication and compliance
• Introduction
• Protect access to resources using Intune
• Explore device compliance policy
• Deploy a device compliance policy
• Explore conditional access
• Create conditional access policies
• Knowledge check
• Summary

This module describes how to use Microsoft Endpoint Manager and Power BI to create compliance and custom reports.

Learning objectives

After this module, you should be able to:
• Generate inventory reports and Compliance reports using Microsoft Intune
• Report and monitor device compliance
• Create custom reports using the Intune Data Warehouse
• Use the Microsoft Graph API for building custom reports

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage authentication and compliance
• Introduction
• Report enrolled devices inventory in Intune
• Monitor and report device compliance
• Build custom Intune inventory reports
• Access Intune using Microsoft Graph API
• Knowledge check
• Summary

This module describes how you can use Intune to create and manage WIP policies that manage this protection. The module also covers implementing BitLocker and Encrypting File System.

Learning objectives

After this module, you should be able to:
• Describe Windows Information Protection
• Plan for Windows Information Protection usage
• Implement and use Windows Information Protection
• Describe the Encrypting File System (EFS)
• Describe BitLocker

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage endpoint security
• Introduction
• Explore Windows Information Protection
• Plan Windows Information Protection
• Implement and use Windows Information Protection
• Explore Encrypting File System in Windows client
• Explore BitLocker
• Knowledge check
• Summary

This module explores using Microsoft Defender for Endpoint to provide additional protection and monitor devices against threats.

Learning objectives

After this module, you should be able to:
• Describe Microsoft Defender for Endpoint
• Describe key capabilities of Microsoft Defender for Endpoint
• Describe Microsoft Defender Application Guard
• Describe Microsoft Defender Exploit Guard
• Describe Windows Defender System Guard

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage endpoint security
• Introduction
• Explore Microsoft Defender for Endpoint
• Examine key capabilities of Microsoft Defender for Endpoint
• Explore Windows Defender Application Control and Device Guard
• Explore Microsoft Defender Application Guard
• Examine Windows Defender Exploit Guard
• Explore Windows Defender System Guard
• Knowledge check
• Summary

This module explains the built-in security features of Windows clients and how to implement them using policies.

Learning objectives

After this module, you should be able to:
• Describe Windows Security capabilities
• Describe Windows Defender Credential Guard
• Manage Microsoft Defender Antivirus
• Manage Windows Defender Firewall
• Manage Windows Defender Firewall with Advanced Security

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage endpoint security
• Introduction
• Explore Windows Security Center
• Explore Windows Defender Credential Guard
• Manage Microsoft Defender Antivirus
• Manage Windows Defender Firewall
• Explore Windows Defender Firewall with Advanced Security
• Knowledge check
• Summary

This module covers Microsoft Defender for Cloud Apps, focusing on securing sensitive data, its relevance in dynamic work settings, and effective utilization for improved security posture.

Learning objectives

• Describe Microsoft Defender for Cloud Apps
• Plan for Microsoft Defender for Cloud Apps usage
• Implement and use Microsoft Defender for Cloud Apps

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Manage endpoint security
• Introduction
• Explore Microsoft Defender for Cloud Apps
• Planning Microsoft Defender for Cloud Apps
• Implement Microsoft Defender for Cloud Apps
• Knowledge check
• Summary

Discusses some of the tools that you can use to perform detailed assessments of existing deployments, and describes some of the challenges that you may face.

Learning objectives

After completing this module, you will be able to:
• Describe the guidelines for an effective enterprise desktop deployment.
• Explain how to assess the current environment.
• Describe the tools that you can use to assess your current environment.
• Describe the methods of identifying and mitigating application compatibility issues.
• Explain considerations for planning a phased rollout.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using on-premises based tools
• Introduction
• Examine deployment guidelines
• Explore readiness tools
• Assess application compatibility
• Explore tools for application compatibility mitigation
• Prepare network and directory for deployment
• Plan a pilot
• Knowledge check
• Summary

Discusses the shifts from traditional to modern management and where on-premises solutions best fit in today’s enterprise.

Learning objectives

After completing this module, you will be able to:
• Describe the fundamentals of using images in traditional deployment methods.
• Describe the key benefits, limitations, and decisions when planning a deployment of - Windows using Microsoft Deployment Toolkit (MDT).
• Describe how Configuration Manager builds upon MDT and how both can work in harmony.
• Explain the different options and considerations when choosing the user interaction experience during deployment, and which methods and tools support these experiences.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using on-premises based tools
• Introduction
• Evaluate traditional deployment methods
• Set up the Microsoft Deployment Toolkit for client deployment
• Manage and deploy images using the Microsoft Deployment Toolkit
• Knowledge check
• Summary

This module explains the common day to day tasks that Administrators would use Configuration Manager to perform.

Learning objectives

After completing this module, you'll be able to:
• Describe the capabilities of Configuration Manager.
• Describe the key components of Configuration Manager.
• Describe how to troubleshoot Configuration Manager deployments.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using on-premises based tools
• Introduction
• Explore client deployment using Configuration Manager
• Examine deployment components of Configuration Manager
• Manage client deployment using Configuration Manager
• Plan in-place upgrades using Configuration Manager
• Knowledge check
• Summary

Use Autopilot to deploy new hardware or refreshing an existing hardware with the organization’s desired configuration, without using the traditional imaging process.

Learning objectives

After completing this module, you will be able to:
• Explain the benefits of modern deployment for new devices.
• Describe the process of preparing for an Autopilot deployment.
• Describe the process of registering devices in Autopilot.
• Describe the different methods and scenarios of Autopilot deployments.
• Describe how to troubleshoot common Autopilot issues.
• Describe the process of deployment using traditional methods.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using cloud based tools
• Introduction
• Use Autopilot for modern deployment
• Examine requirements for Windows Autopilot
• Prepare device IDs for Autopilot
• Implement device registration and out-of-the-box customization
• Examine Autopilot scenarios
• Troubleshoot Windows Autopilot
• Knowledge check
• Summary

Use dynamic provisioning methods such as Subscription Activation, Provisioning packages, and Azure AD join to reconfigure an existing operating system.

Learning objectives

After completing this module, you will be able to:
• Describe how Subscription Activation works.
• Describe the benefits of Provisioning Packages.
• Explain how Windows Configuration Designer creates Provisioning Packages.
• Describe the benefits of using MDM enrollment with Azure AD join.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using cloud based tools
• Introduction
• Examine subscription activation
• Deploy using provisioning packages
• Use Windows Configuration Designer
• Use Azure AD join with automatic MDM enrollment
• Knowledge check
• Summary

Explore considerations and review the planning of transitioning to modern management, focusing on migration and newly provisioned devices.

Learning objectives

After completing this module, you should be able to:
• Identify usage scenarios for Azure AD join.
• Identify workloads that you can transition to Intune.
• Identify prerequisites for co-management.
• Identify considerations for transitioning to modern management.
• Plan a transition to modern management using existing technologies.
• Plan a transition to modern management using Microsoft Intune.

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using cloud based tools
• Introduction
• Explore using co-management to transition to modern endpoint management
• Examine prerequisites for co-management
• Evaluate modern management considerations
• Evaluate upgrades and migrations in modern transitioning
• Migrate data when modern transitioning
• Migrate workloads when modern transitioning
• Knowledge check
• Summary

This module teaches managing Microsoft's cloud-based PC management solution, Windows 365, offering personalized, secure Windows 11 experience from any device. Learn features, setup, management, security, deployment options, and licensing to optimize your environment.

Learning objectives

After completing this module, you should be able to:
• Describe the key features of Windows 365
• Describe the Windows 365 management experience
• Describe the Windows 365 security model
• Describe the Windows 365 deployment options
• Describe the Windows 365 licensing model

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 11 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using cloud based tools
• Introduction
• Explore Windows 365
• Configure Windows 365
• Administer Windows 365
• Knowledge check
• Summary

Learn to manage Azure Virtual Desktop, a cloud-based VDI solution providing personalized, secure Windows 11 experiences. Understand key features, management, security, and deployment options for optimizing your environment.

Learning objectives

After completing this module, you should be able to:
• Describe the key features of Azure Virtual Desktop
• Describe the Azure Virtual Desktop management experience
• Describe the Azure Virtual Desktop security model
• Describe the Azure Virtual Desktop deployment options

Prerequisites

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later
• Strong understanding of computer networking, client security, and application concepts
• Experience using Active Directory Domain Services

This module is part of these learning paths

• MD-102 Deploy using cloud based tools
• Introduction
• Examine Azure Virtual Desktop
• Explore Azure Virtual Desktop
• Configure Azure Virtual Desktop
• Administer Azure Virtual Desktop
• Knowledge check
• Summary