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MPS: ITIL Service (Version 5)

Because we know just how hard it is to get the size.

Training
Certificate

MPS: ITIL Service (Version 5)

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Course Information

Course Name

MPS: ITIL Service (Version 5)

Exam code

MPS

Duration

3 Days

Overview

ITIL® Service (Version 5) aims to assist professionals and organizations to achieve product and service management success in the digital world with ITIL®, the globally trusted framework adopted by organizations and professionals worldwide. Recognized by organizations globally as a powerful solution to enhance the value and performance of their products and services.
It is designed for all organizations and people aiming to excel in service management. ITIL® Service provides an essential guide to delivering reliable, outcome-driven services and a practical, step-by-step approach to managing services across the full lifecycle, ensuring resilience, responsiveness, and customer satisfaction. It empowers teams to adapt to change, and provides a flexible framework that integrates with agile, DevOps, and Lean approaches, enabling effective service delivery and improvement across all industries and organizations of any size.

It provides:

  • a comprehensive approach to service design, delivery, and continual improvement
  • clear guidance on aligning services with value co-creation
  • integration of product service management with AI and modern, adaptive ways of working

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Overview

Overview

ITIL® Service (Version 5) aims to assist professionals and organizations to achieve product and service management success in the digital world with ITIL®, the globally trusted framework adopted by organizations and professionals worldwide. Recognized by organizations globally as a powerful solution to enhance the value and performance of their products and services.
It is designed for all organizations and people aiming to excel in service management. ITIL® Service provides an essential guide to delivering reliable, outcome-driven services and a practical, step-by-step approach to managing services across the full lifecycle, ensuring resilience, responsiveness, and customer satisfaction. It empowers teams to adapt to change, and provides a flexible framework that integrates with agile, DevOps, and Lean approaches, enabling effective service delivery and improvement across all industries and organizations of any size.

It provides:

  • a comprehensive approach to service design, delivery, and continual improvement
  • clear guidance on aligning services with value co-creation
  • integration of product service management with AI and modern, adaptive ways of working

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Audience Profile

ITIL Service is designed for modern digital organizations and the professionals who shape, deliver, support, and evolve both traditional and digital services in increasingly complex and interconnected environments. Whether you are focused on long-term strategic direction or managing day-to-day operations, this guide provides practical support for aligning service efforts across the full digital product and service management (DPSM) lifecycle.

ITIL Service speaks to a broad and collaborative professional community, including:

  • Service management and delivery roles: service owners, support managers, process leads, and specialists in incident, problem, and change management.
  • Product and digital delivery roles: product owners, product managers, platform leads, and business analysts.
  • Architecture and design functions: enterprise architects, solution designers, and service designers.
  • Software and application development teams: developers, engineers, DevOps practitioners, and site reliability engineers (SREs).

Each of these roles contributes to the co-creation of digital value. This guide helps them work in alignment rather than isolation, fostering shared understanding and coordinated action across disciplines.

Prerequisites

ITIL 4 Foundation or ITIL Foundation (Version 5)

At Course Completion

By the end of this course, you will be able to:

  • Understand the key concepts of digital products and services.
  • Explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model.
  • Describe how organizational value chain activities support the ITIL Product and Service Lifecycle.
  • Apply the purpose, scope, steps, roles, outputs, critical success factors (CSFs), metrics, and practical recommendations for each lifecycle activity.
  • Explain how management practices enable and support service lifecycle activities.
  • Explain how operating models, service value streams, and organizational structures contribute to successful digital service management.
  • Understand how AI, automation, and complementary frameworks (PRINCE2, DevOps) support and enhance service management practices and service delivery across the lifecycle.

Course Outline

Course Price

RM7,100.00 exc. 8% tax

Training Dates
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Certification Details