Overview

Negotiation and conflict management are a feature of our current reality. Causes of conflict may range from philosophical differences, divergent goals, to power imbalances. Inappropriately managed workplace conflicts and unresolved disputes impact upon organisational effectiveness. Potentially draining valuable talent resources, effective productivity, and motivation. Unmanaged, or poorly managed conflicts, generate breakdown in trust and productivity that signals the eventual death of a business cohesion. Negotiation and conflict management include handling situations in which conflict is already overt, as well as those in which it is latent. Situations may include efforts to enter contracts, forge partnerships, seek to become change agents, or amend relationships. Encompassing personal, inter-personal, structural, or business issues within the organisation, or in the public sphere.