Audience Profile

People working in an organization aiming to improve performance, especially in response to digital transformation or disruption, including any roles involved in the creation and delivery of products or services:

• Leadership and CXO, especially CIO, CTO, CPO, and CVO
• Transformation and evolution leads, and change agents
• Value stream architects, managers, and engineers
• Scrum Masters, agile and DevOps coaches and facilitators
• Portfolio, product, and project managers and owners
• Business analysts
• Architects, developers, and engineers
• Release and environment managers
• IT Ops, service, and support desk workers
• Customer experience and success professionals

Prerequisites

None, although having a working knowledge of lean, agile, DevOps, and value stream principles will be useful.

At Course Completion

• Describe the origins of value stream management and key concepts such as flow, value, and delivery
• Describe what value stream management is, why it’s needed, and the business benefits of its practice
• Describe how lean, agile, DevOps, and ITSM principles contribute to value stream management
• Identify and describe value streams, where they start and end, and how they interconnect
• Identify value stream roles and responsibilities
• Express value streams visually using mapping techniques, define current and target states, and hypothesis backlog
• Write value stream flow and realization optimization hypotheses and experiments
• Apply metrics such as touch/processing time, wait/idle time, and cycle time to value streams
• Understand flow metrics and how to access the data to support data-driven conversations and decisions
• Examine value realization metrics and align them to business outcomes, and how to sense and respond to them (outcomes versus outputs)
• Architect a DevOps toolchain alongside a value stream and data connection points
• Design a continuous inspection and adaptation approach for organizational evolution