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Training
Certificate
MB-280T04: Configure a Dynamics 365 customer experience solution
Course Information
Course Name
MB-280T04: Configure a Dynamics 365 customer experience solution
Exam code
MB-280
Duration
1 Day
Certification
Overview
Audience Profile
Prerequisities
At Course Completion
Course Outline
Overview
In this challenge project, configure your own customer experience solution. You’ll be provided with high-level specifications of a fictional company’s requirements. The solution will include Dynamics 365 Sales and Dynamics 365 Customer Insights.
Overview
Overview
In this challenge project, configure your own customer experience solution. You’ll be provided with high-level specifications of a fictional company’s requirements. The solution will include Dynamics 365 Sales and Dynamics 365 Customer Insights.
Audience Profile
Prerequisities
Prerequisites
- You should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.
At Course Completion
At Course Completion
In this module, you’ll demonstrate your ability to:
- Evaluate requirements.
- Perform gap analysis of existing assets.
- Create needed assets from the stated requirements.
- Use Dynamics 365 Sales and Dynamics 365 Customer Insights to create a customer solution.
Course Outline
Course Outline
Module 1: Introduction
Module 2: Get to know your customer experience scenario
Module 3: Exercise - Customize the sales process
Module 4: Exercise - Configure the product catalog
Module 5: Exercise - Design a campaign
Module 6: Knowledge check
Module 7: Summary
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