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Certificate
EXIN Service Integration & Management (SIAM™) Foundation
Certificate Information
Certificate Name
EXIN Service Integration & Management (SIAM™) Foundation
Courses
Overview
EXIN Service Integration & Management (SIAM™) Foundation
EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
You will be able to
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization’s resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity
Audience Profile
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Required Training for Certificate
Schedule Your Exam and Get Certified
Schedule your exam with Iverson’s Test Administrator at [email protected]
Audience Profile
Prerequisities
At Course Completion
Course Outline
Audience Profile
Prerequisities
At Course Completion
Course Outline
Course Outline
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