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Training
Certificate
ITIL5B: ITIL® Foundation (Version 5) Bridge
Course Information
Course Name
ITIL5B: ITIL® Foundation (Version 5) Bridge
Exam code
ITIL5B
Duration
1 Day
Certification
Overview
Audience Profile
Prerequisities
At Course Completion
Course Outline
Overview
ITIL® Foundation Bridge (Version 5) introduces candidates to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation Bridge (Version 5) enables candidates to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Overview
Overview
ITIL® Foundation Bridge (Version 5) introduces candidates to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation Bridge (Version 5) enables candidates to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audience Profile
Audience Profile
This course is designed as a fast, focused route for ITIL 4 certification holders to upgrade to ITIL Foundation (Version 5), concentrating only on the updates introduced in ITIL Foundation (Version 5). Exam voucher is included with the training.
Prerequisities
Prerequisities
ITIL 4 Foundation
At Course Completion
At Course Completion
By the end of this course, you will be able to:
- understand digital product and service management in ITIL (Version 5)
- understand service relationships in the context of digital products and services
- understand the ITIL Value System (ITIL VS)
- understand governance and the ITIL Guiding Principles in ITIL (Version 5)
- understand the ITIL Product and Service Lifecycle Model and the value chain activities
- understand value stream and their management
- understand the ITIL Four Dimensions of Product and Service Management
- understand how AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®).
Course Outline
Course Outline
Module 1: Key concepts of digital product and service management
- Product and service management
- Service offerings
- Value creation
Module 2: Service relationships
- Value co-creation
- Service relationships
Module 3: The ITIL Value System (ITIL VS)
- Components of the ITIL Value System
Module 4: Governance
- Governance
Module 5: ITIL Guiding Principles
- Value co-creation
- The ITIL Guiding Principles
Module 6: Value chain and ITIL management practices
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of ITIL Product and Service Lifecycle activities
- Value chain
- Management practices
Module 7: Value Streams: Mapping and Management
- Key concepts of value stream mapping and management
- Application of value streams
- Purpose of value stream mapping and management
Module 8: Continual improvement
- The ITIL Continual Improvement Model
Module 9: The Four Dimensions of Product and Service Management and AI
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal factors and External factors
- Introduction to AI
- ITIL AI Governance
Module 10: ITIL and other frameworks integration
- ITIL and DevOps
- ITIL and PRINCE2
