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MPP: ITIL Product (Version 5)

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Training
Certificate

MPP: ITIL Product (Version 5)

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Course Information

Course Name

MPP: ITIL Product (Version 5)

Exam code

MPP

Duration

3 Days

Overview

ITIL® Product aims to assist professionals and organizations to achieve product and service management success in the digital world with ITIL®, the globally trusted framework adopted by organizations and professionals worldwide. Recognized by organizations globally as a powerful solution to enhance the value and performance of their products and services.
It is designed for all organizations and people aiming to excel in product. ITIL® Product provides a practical, step-by-step approach to navigating the complexities of the product lifecycle, ensuring your products deliver measurable value and align with business goals. It strengthens product innovation, optimises delivery, and provides a flexible framework that integrates with agile, DevOps, and Lean approaches, enabling effective product development and management across all industries and organizations of any size.

It provides:

  • a comprehensive approach to the product and service lifecycle
  • clear guidance on aligning product development with value co-creation
  • integration of product practices with AI and modern, adaptive ways of working

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Overview

Overview

ITIL® Product aims to assist professionals and organizations to achieve product and service management success in the digital world with ITIL®, the globally trusted framework adopted by organizations and professionals worldwide. Recognized by organizations globally as a powerful solution to enhance the value and performance of their products and services.
It is designed for all organizations and people aiming to excel in product. ITIL® Product provides a practical, step-by-step approach to navigating the complexities of the product lifecycle, ensuring your products deliver measurable value and align with business goals. It strengthens product innovation, optimises delivery, and provides a flexible framework that integrates with agile, DevOps, and Lean approaches, enabling effective product development and management across all industries and organizations of any size.

It provides:

  • a comprehensive approach to the product and service lifecycle
  • clear guidance on aligning product development with value co-creation
  • integration of product practices with AI and modern, adaptive ways of working

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Audience Profile

ITIL Product is designed for modern digital organizations and the professionals who shape, deliver, support, and evolve both traditional and digital services in increasingly complex and interconnected environments. Whether you are focused on long-term strategic direction and product discovery or managing day-to-day operations, this guide provides practical support for aligning management efforts across the full digital product and service lifecycle.

ITIL Product speaks to a broad and collaborative professional community, including:

  • Product and digital delivery roles: product owners, product managers, platform leads, and business analysts.
  • Architecture and design functions: enterprise architects, solution designers, and product designers.
  • Software and application development teams: developers, engineers, DevOps practitioners, and site reliability engineers.
  • Service management and delivery roles: service owners, support managers, process leads, and specialists in incident, problem, and change management.

Each of these roles contributes to the co-creation of value through digital technology. This guide helps them work in alignment rather than isolation, fostering shared understanding and coordinated action across disciplines.

Prerequisites

ITIL 4 Foundation or ITIL Foundation (Version 5)

At Course Completion

By the end of this course, you will be able to:

  • understand the key concepts of digital products and services
  • explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
  • describe how organizational value chain activities support the ITIL Product and Service Lifecycle
  • apply the purpose, scope, steps, roles, outputs, CSFs, metrics, and practical recommendations for each lifecycle activity
  • explain how management practices enable and support lifecycle activities
  • apply human-centred design principles, effective acquisition approaches, and operational practices
  • explain how operating models, value streams, and organizational structures contribute to successful digital product management
  • understand how AI, automation, and complementary frameworks (PRINCE2, DevOps) support and enhance digital product and service management.

Course Outline

Course Price

RM7,100.00 exc. 8% tax

Training Dates
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Certification Details