Skip links

SLS: ITIL® Strategy (Version 5)

Because we know just how hard it is to get the size.

Training
Certificate

SLS: ITIL® Strategy (Version 5)

Find Out More
Course Information

Course Name

SLS: ITIL® Strategy (Version 5)

Exam code

SLS

Duration

3 Days

Overview

The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management. This Global Best Practice framework, developed with the contribution of our global community, combines deep industry knowledge with real-world insights. ITIL Strategy (Version 5), part of the evolving ITIL framework, supports a holistic understanding of product and service management with strategy at its core, combining proven principles with practical, role-aligned guidance. It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every strategy-related role across the entire organization.

The new ITIL Strategy includes guidance on how to:

  • manage products and services holistically across their lifecycle, from a strategic perspective
  • turn strategy into practical action to drive real growth
  • develop, deliver, and sustain an AI-native strategy while remaining human-centric
  • enhance strategy with digital and AI capabilities, responsibly and effectively
  • speak a common language across teams to enable winning strategies.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Overview

Overview

The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management. This Global Best Practice framework, developed with the contribution of our global community, combines deep industry knowledge with real-world insights. ITIL Strategy (Version 5), part of the evolving ITIL framework, supports a holistic understanding of product and service management with strategy at its core, combining proven principles with practical, role-aligned guidance. It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every strategy-related role across the entire organization.

The new ITIL Strategy includes guidance on how to:

  • manage products and services holistically across their lifecycle, from a strategic perspective
  • turn strategy into practical action to drive real growth
  • develop, deliver, and sustain an AI-native strategy while remaining human-centric
  • enhance strategy with digital and AI capabilities, responsibly and effectively
  • speak a common language across teams to enable winning strategies.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

ITIL Strategy speaks to a broad and collaborative professional community, including:

  • Leaders with strategic responsibility at all levels of the organization
  • Professionals with tactical responsibility for implementing strategy
  • Professionals with operational responsibility for supporting strategic objectives

Prerequisites

ITIL 4 Foundation or ITIL Foundation (Version 5)

By the end of this course, you will be able to:

  • Recall core ITIL concepts such as the ITIL Guiding Principles, the ITIL Product and Service Lifecycle, the ITIL Four Dimensions, and the ITIL Value System
  • Describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
  • Identify strategic considerations across organizations and people, partners and suppliers, information and technology, and value streams and processes
  • Explain the ITIL Strategy Management Model and its two cycles: strategy development and strategy implementation
  • Understand how ITIL integrates with DevOps and PRINCE2.

Course Outline

Course Price

RM7,100.00 exc. 8% tax

Training Dates
Fill up the form for enquiry
Certification Details