

UT5: ITIL® Transformation (Version 5)
Course Information

Course Name
UT5: ITIL® Transformation (Version 5)

Exam code
UT5

Duration
3 Days
Overview
ITIL® Transformation (Version 5) is intended to provide candidates with the guidance needed to transform the way they work, balancing governance, execution, and continual learning to navigate uncertainty and complexity effectively, in line with the ITIL guidance. Furthermore, it also provides practical direction for aligning people, processes, and technology, ensuring that transformations deliver measurable value and foster resilience across the organization.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audience Profile
ITIL Transformation speaks to a broad and collaborative professional community, including:
- Sponsors and owners of transformation initiatives, responsible for leading change
- Professionals involved in delivering transformation work, to understand what needs to be done
- Professionals impacted by transformation, to understand the support and engagement they can expect
- Consultants supporting organizations through transformation initiatives
Prerequisites
ITIL 4 Foundation or ITIL Foundation (Version 5)
At Course Completion
By the end of this course, you will be able to:
- explain core ITIL concepts and how they support transformation
- describe transformation layers, stages, patterns, and contexts
- explain how tools, methods, governance models, and measurements are used in transformation
- explain how AI, DevOps, and PRINCE2 integrate with ITIL for value creation.
Course Outline
Overview
Overview
ITIL® Transformation (Version 5) is intended to provide candidates with the guidance needed to transform the way they work, balancing governance, execution, and continual learning to navigate uncertainty and complexity effectively, in line with the ITIL guidance. Furthermore, it also provides practical direction for aligning people, processes, and technology, ensuring that transformations deliver measurable value and foster resilience across the organization.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audience Profile
Audience Profile
ITIL Transformation speaks to a broad and collaborative professional community, including:
- Sponsors and owners of transformation initiatives, responsible for leading change
- Professionals involved in delivering transformation work, to understand what needs to be done
- Professionals impacted by transformation, to understand the support and engagement they can expect
- Consultants supporting organizations through transformation initiatives
Prerequisities
Prerequisites
ITIL 4 Foundation or ITIL Foundation (Version 5)
At Course Completion
At Course Completion
By the end of this course, you will be able to:
- explain core ITIL concepts and how they support transformation
- describe transformation layers, stages, patterns, and contexts
- explain how tools, methods, governance models, and measurements are used in transformation
- explain how AI, DevOps, and PRINCE2 integrate with ITIL for value creation.
