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Training with Iverson classes

Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.

At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

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Certified TIA-942 Lead Auditor (VILT)

The CTLA^® is a 3-day course designed to provide the knowledge and skills to become a lead auditor who is able to independently conduct ANSI/TIA-942 conformity audits. The course contains lectures and a variety of business cases and testing the aspiring auditor for his/her auditing capabilities. Lead auditors will determine the conformity or nonconformity of a data center to the requirements of the ANSI/TIA-942. As such, the examination is one of the toughest exams in the data center industry.

Additional Info

Certification Course & Certificate
Course Code CTLA-VILT
Price 26650
Exam Price Include
Exam Code CTLA
Duration 3 Days
CertificationInfo Certified TIA-942 Lead Auditor
Principals EPI
Schedule
16-18 Oct 2024 (VILT)
Extra Button Download EPI CTLA Brochure Now
Audience
The audience for this course is any professional who aspires to become a TIA-942 Lead Auditor. Please note that the CTLA^® certification does not allow the person to conduct a third-party audit and issue statements/letters/certificates unless he/she works for a TIA Accredited Licensed Certification Body and meets the other obligations as laid down in the auditor accreditation rules of TIA.
Prerequisities
Participants must possess:
1. A valid CTDC^® – Certified TIA-942 Design Consultant Certificate
  AND
2. A valid CTIA^® – Certified TIA-942 Internal Auditor Certificate or a valid ISO-9001 or ISO-27001 Lead Auditor Certificate
At Course Completion
After completion of the course the participant will be able to:
- Describe the ANSI/TIA-942 audit scheme
- Describe the different certification programs
- Define an ANSI/TIA-942 audit program
- Review design drawings for conformity to the standard
- Judge audit evidence to be a CAT-1, CAT-2, OFI, RFI
- Create an audit report that conforms to TIA requirements
- Review a CAR – Corrective Action Report
- Understand the requirements and process for issuing certificates
- Describe the requirements for certification maintenance
Module 1 Title TIA-942 Accreditation Scheme
Module 1 Content
- The ANSI/TIA-942 accreditation scheme
- Standards
- SDO – Standards Development Organization
- TC/SC – Technical Committee / Sub Committee
- Standards Development Process
- Scheme Owner
- Audit Organizations (RCB, CB, CAB)
- Accreditation Body (AB, NAB)
- Roles within a CB
Module 2 Title Audit and Certification Process
Module 2 Content
- Overview of audit process
- Initiate audit
- Prepare for audit
- DCDV – Data Center Design Validation
- DCCC – Data Center Conformity Certification
- Report writing
- CAR – Corrective Action Report
- Issuance of certificates
- ANSI/TIA-942 certification for data centers
- Certificate maintenance
- Audit steps duration overview
Module 3 Title Audit Planning
Module 3 Content
- The audit program
- Planning the schedule
- Audit preparation
- Opening Meeting
- Exercise: Creating an audit program, opening meeting presentation
Module 4 Title Rating Levels Audit Criteria
Module 4 Content
- High-level audit criteria considerations
- High-level design requirements (Architectural, Electrical,
- Mechanical, Telecommunication)
  - Rated-1
  - Rated-2
  - Rated-3
  - Rated-4
Module 5 Title Recap on Nonconformity Classification
Module 5 Content
- Nonconformity classication
- Major nonconformity
- Minor nonconformity
- OFI – Observation Form Improvement
- RFI – Request For Information
- Grading of nonconformity
Module 6 Title Site Location & Architectural Audit
Module 6 Content
- Key considerations
Module 7 Title Fire Safety Audit
Module 7 Content
- Key considerations
Module 8 Title Physical Security Audit
Module 8 Content
- Key considerations
- Exercise: Review site planning, floor planning, physical security, fire safety
Module 9 Title Electrical Audit
Module 9 Content
- Key considerations
- Exercise: Review SLD – Single Line Diagram
Module 10 Title Mechanical Audit
Module 10 Content
- Key considerations
- Exercise: Review SLPD – Single Line Piping Diagram, fuel supply
Module 11 Title Telecommunications Audit
Module 11 Content
- Key considerations
- Exercise: Network routing review
Module 12 Title Closing Meeting
Module 12 Content
- Closing meeting
- Exercise: Closing meeting presentation
Module 13 Title Preparing and Distributing the Audit Report
Module 13 Content
- Audit report requirements
- Audit report distribution
- Retention of documents
- Exercise: Creation of audit report
Module 14 Title CAR Management
Module 14 Content
- Follow-up action on audit report
- History log of nonconformity
- Criteria for issuing a conformance certificate
- Review of a CAR
- Exercise: Review CAR response
Module 15 Title Certification and Certification Maintenance
Module 15 Content
- The full audit cycle
- Surveillance audit
- Recertification audits
- Issuing of the TIA-942 DCDV/DCCC Certificate
- Requirements of the certificate
- Registration of the certificate
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Certified TIA-942 Lead Auditor

Additional Info

Certification Course & Certificate
Course Code CTLA
Price 26650
Exam Price Include
Exam Code CTLA
Duration 3 Days
CertificationInfo Certified TIA-942 Lead Auditor
Principals EPI
Schedule Available Upon Request
Extra Button Download EPI CTLA Brochure Now
Audience
The audience for this course is any professional who aspires to become a TIA-942 Lead Auditor. Please note that the CTLA^® certification does not allow the person to conduct a third-party audit and issue statements/letters/certificates unless he/she works for a TIA Accredited Licensed Certification Body and meets the other obligations as laid down in the auditor accreditation rules of TIA.
Prerequisities
Participants must possess:
1. A valid CTDC^® – Certified TIA-942 Design Consultant Certificate
  AND
2. A valid CTIA^® – Certified TIA-942 Internal Auditor Certificate or a valid ISO-9001 or ISO-27001 Lead Auditor Certificate
At Course Completion
After completion of the course the participant will be able to:
- Describe the ANSI/TIA-942 audit scheme
- Describe the different certification programs
- Define an ANSI/TIA-942 audit program
- Review design drawings for conformity to the standard
- Judge audit evidence to be a CAT-1, CAT-2, OFI, RFI
- Create an audit report that conforms to TIA requirements
- Review a CAR – Corrective Action Report
- Understand the requirements and process for issuing certificates
- Describe the requirements for certification maintenance
Module 1 Title TIA-942 Accreditation Scheme
Module 1 Content
- The ANSI/TIA-942 accreditation scheme
- Standards
- SDO – Standards Development Organization
- TC/SC – Technical Committee / Sub Committee
- Standards Development Process
- Scheme Owner
- Audit Organizations (RCB, CB, CAB)
- Accreditation Body (AB, NAB)
- Roles within a CB
Module 2 Title Audit and Certification Process
Module 2 Content
- Overview of audit process
- Initiate audit
- Prepare for audit
- DCDV – Data Center Design Validation
- DCCC – Data Center Conformity Certification
- Report writing
- CAR – Corrective Action Report
- Issuance of certificates
- ANSI/TIA-942 certification for data centers
- Certificate maintenance
- Audit steps duration overview
Module 3 Title Audit Planning
Module 3 Content
- The audit program
- Planning the schedule
- Audit preparation
- Opening Meeting
- Exercise: Creating an audit program, opening meeting presentation
Module 4 Title Rating Levels Audit Criteria
Module 4 Content
- High-level audit criteria considerations
- High-level design requirements (Architectural, Electrical,
- Mechanical, Telecommunication)
  - Rated-1
  - Rated-2
  - Rated-3
  - Rated-4
Module 5 Title Recap on Nonconformity Classification
Module 5 Content
- Nonconformity classication
- Major nonconformity
- Minor nonconformity
- OFI – Observation Form Improvement
- RFI – Request For Information
- Grading of nonconformity
Module 6 Title Site Location & Architectural Audit
Module 6 Content
- Key considerations
Module 7 Title Fire Safety Audit
Module 7 Content
- Key considerations
Module 8 Title Physical Security Audit
Module 8 Content
- Key considerations
- Exercise: Review site planning, floor planning, physical security, fire safety
Module 9 Title Electrical Audit
Module 9 Content
- Key considerations
- Exercise: Review SLD – Single Line Diagram
Module 10 Title Mechanical Audit
Module 10 Content
- Key considerations
- Exercise: Review SLPD – Single Line Piping Diagram, fuel supply
Module 11 Title Telecommunications Audit
Module 11 Content
- Key considerations
- Exercise: Network routing review
Module 12 Title Closing Meeting
Module 12 Content
- Closing meeting
- Exercise: Closing meeting presentation
Module 13 Title Preparing and Distributing the Audit Report
Module 13 Content
- Audit report requirements
- Audit report distribution
- Retention of documents
- Exercise: Creation of audit report
Module 14 Title CAR Management
Module 14 Content
- Follow-up action on audit report
- History log of nonconformity
- Criteria for issuing a conformance certificate
- Review of a CAR
- Exercise: Review CAR response
Module 15 Title Certification and Certification Maintenance
Module 15 Content
- The full audit cycle
- Surveillance audit
- Recertification audits
- Issuing of the TIA-942 DCDV/DCCC Certificate
- Requirements of the certificate
- Registration of the certificate
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Certified Data Centre Environmental Sustainability Specialist

More data centres are being built, driven by the explosion of data and the processing power required for IoT (Internet of things) sensors and AI (Artificial Intelligence). The percentage of total power consumption by data centres is growing in parallel. It has become vitally important that data centres are optimised for energy efficiency and designed for environmental sustainability.The CDESS®course is aimed at providing knowledge of the standards and guidelines related to environmental sustainability, and how to move your data centre (existing or new) to a more environmentally sustainable design and operations

Additional Info

Certification Course & Certificate
Course Code CDESS
Price 3550
Exam Price Include
Exam Code CDESS
Duration 2 Days
CertificationInfo Certified Data Centre Environmental Sustainability Specialist
Principals EPI
Schedule
30-31 Jan 2024 (VILT)
23-24 May 2024 (VILT)
28-29 Aug 2024 (VILT)
18-20 Sep 2024 (VILT)
23-25 Sep 2024 (VILT) (Penang Date)
20-21 Nov 2024 (VILT)
Extra Button Download Certified Data Center Environmental Sustainability Specialist Brochure Now
Audience
The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and has the responsibility to achieve and improve the eciency and environmental sustainability, whilst maintaining the availability and manageability of the data centre.
Prerequisities
Participants must have at least one to two years’ experience in a data centre or facilities environment. The CDCP® is highly recommended. The CDESS® will discuss data centre facility aspects and without the CDCP® or equivalent knowledge, the participant may not be able to gain the full benets of the CDESS® training.
At Course Completion
After completion of the course the participant will be able to:
- Understand the impact of data centres on the environment
- Describe the various environmental/energy management standards
- Understand the purpose and goals of the legally binding international treaties on climate change
- Implement various sustainable performance metrics and how to use them in the data centre environment
- Manage data centre environmental sustainability using international standards
- Set up the measurement, monitoring and reporting of energy usage
- Use power efficiency indicators in a variety of data centre designs
- Use best practices for energy savings in the electrical infrastructure and in the mechanical (cooling) infrastructure
- Use best practices for energy savings for the ICT equipment and data storage
- Understand the importance of water management and waste management
- Understand the different ways to use sustainable energy in the data centre
- Get practical tips and innovative ideas to make a data centre more sustainable
Module 1 Title Impact of Data Centres on the Environment
Module 1 Content
- Predictions in 2010
- Current situation
- Outlook and commitments
Module 2 Title What is Environmental Sustainability
Module 2 Content
- The importance of sustainability
- Senior management commitment
- Environmental sustainability framework
- Sustainability policies - Performance standards and metrics
- Information policies
- Transparency
- Awareness
- Service charging models
Module 3 Title Environmental Management
Module 3 Content
- Environmental sustainability framework (ISO 14001)
- Standards and guidelines – ISO 50001 / ISO 30134
- Measurement and categories
- Baselining
- Trend analysis
- Reporting
Module 4 Title Power Efficiency Indicators
Module 4 Content
- Various efficiency indicators
- Power Usage Effectiveness (PUE)
- PUE measurement levels
- Factors affecting PUE
- Measurement points and intervals
- PUE in mixed source environments
- Measuring PUE in a mixed-use building
- PUE reporting
- Impact of PUE after optimising IT load
Module 5 Title Electrical Energy Savings (Electrical)
Module 5 Content
- Identifying the starting point for saving energy
- Sizing of power
- DC power
- Generators
- UPS systems
- Power Factor (PF)
- Energy savings on lighting
Module 6 Title Electrical Energy Savings (Mechanical)
Module 6 Content
- Energy savings on the cooling infrastructure
- Temperature and humidity setpoints
- Various energy-efficient cooling technologies
- Energy savings on the airflow
- Liquid cooling
- Energy reusage
- PUE, ERE/ERF and Control Volume
Module 7 Title Electrical Energy Savings (ICT)
Module 7 Content
- Procurement
- IT equipment energy efficiency
- ITEEsv, SMPE, SMPO
- IT equipment utilisation
- Server virtualisation
- Open compute project
Module 8 Title Electrical Energy Savings (Data Storage)
Module 8 Content
- Data management
- Data storage management
- Data storage equipment efficiency
Module 9 Title Water Management
Module 9 Content
- Water Usage Effectiveness (WUE)
- Improving WUE
- Water usage at the power generation source
- Energy Water Intensity Factor (EWIF)
Module 10 Title Waste Management
Module 10 Content
- Waste management policies
- Life-cycle assessment (Cradle to the grave)
- 3 R’s for waste management
- Reduce
- Reuse
- Second-hand market
- Recycle
Module 11 Title Sustainable Energy Usage
Module 11 Content
- Sustainable energy sources
- Power purchase agreements
- Energy attribute certificates
- Renewable Energy Factor (REF)
- Matching renewable energy supply and demand
- Sustainable energy storage
- Carbon trading
Module 12 Title Automated Environmental Management Systems
Module 12 Content
- Use of AI and machine learning
- Load migration
- Data Centre Infrastructure Management (DCIM) solutions
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Data Centre Foundation Certificate

The data centre sector is a fast growing part of the overall ICT industry. Driven by the ever growing need of integrated communication solutions, social media, online content and cloud enabled infrastructure, the industry keeps growing at a very fast pace and more data centres are being built to enable this growth. Various industry reports indicate that there is a shortage of skilled data centre personnel. This shortage is created by the ever changing technology resulting in the current data centre personnel having “outdated” knowledge and skills as well as the expanding data centre market leading to a shortage of new data centre personnel. It is also often indicated by the industry that there is a gap between the skills of fresh graduates and the practical skills and knowledge required in today’s data centre industry.

The Data Centre Foundation Certificate (DCFC®) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance.

With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.

Check Data Centre Foundation Certification (VILT) Training Schedule

Additional Info

Certification Course & Certificate
Course Code DCFC
Price RM2850
Exam Price Include
Exam Code DCFC
Duration 2 Days
CertificationInfo Data Centre Foundation Certificate
Principals EPI
Schedule
15-16 Jan 2024
27-28 May 2024
19-20 Aug 2024
Extra Button Download EPI DCFC Brochure Now
Audience
The audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, finance and business administration.
Prerequisities
None
At Course Completion
Exam: Data Centre Foundation Certificate (DCFC®)
The DCFC® exam is a 60-minute closed-book exam with 40 multiple-choice questions. The candidate requires a minimum of 24 correct answers to pass the exam.

Certification and Accredi tation
Candidates who successfully pass the exam will receive the official Data Centre Foundation Certificate. The certification is valid for three years after which the student needs to re-certify.

DFCF® is globally accredited by EXIN, a fully independent exam and certification institute.
Module 1 Title Introduction to Data Centres
Module 1 Content
• History of data centres
• Definition of different type data centres
Module 2 Title The Data Centre and its Relation to Business
Module 2 Content
Module 3 Title Data Centre Standards
Module 3 Content
• List of standards
• Rating definitions
Module 4 Title Data Centre Site Selection
Module 4 Content
Module 5 Title Data Centre Facilities Areas
Module 5 Content
• Listing of all areas and their functions
Module 6 Title Topology Designs
Module 6 Content
• Definition of Ratings
Module 7 Title Components of the Power Infrastructure
Module 7 Content
• Utility power
• Transformers
• Generators
• Fuel systems
• ATS
• UPS systems
• Batteries
• Electric panels
• Cabling/busbar systems
• Power rails/strips
Module 8 Title Lights
Module 8 Content
• Lights
• Emergency lights
Module 9 Title Cooling Infrastructure
Module 9 Content
• Chillers
• DX Systems
• Evaporators
• CRAC/CRAU/HVAC
• Raised floor
• Non-raised floor
• Containment
Module 10 Title ICT/Network Infrastructure
Module 10 Content
• Equipment racks
• Network cabling (fibre, copper)
• Cable trays and pathways
• TIA-606 labelling
Module 11 Title Data Centre Security
Module 11 Content
• Perimeter security
• Physical protection
• CCTV
• Access control
• Security management
Module 12 Title Fire Suppression
Module 12 Content
• Detection systems
• Suppression systems
• Prevention systems
• Fire extinguishers
• Fire Safety
Module 13 Title Monitoring and reporting
Module 13 Content
• DCIM
• EMS/BMS
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Certified Network Cabling Design Professional (VILT)

With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission-critical data centre is designed, maintained and operated with high-availability and efficiency in mind. Among all the facilities, network cabling is the foundation for the network and one of the major contributors to the availability of the data center.

CNCDP® is a 2-day course designed to expose participants to in-depth knowledge in designing and installing the data network cabling system which includes key subject matters such as; technical standards, designing of different cabling sub-systems, calculation of material requirements, architecture, installation, testing and acceptance.

Additional Info

Certification Course & Certificate
Course Code CNCDP-VILT
Price RM2850
Exam Price Include
Exam Code CNCDP
Duration 2 Days
CertificationInfo Certified Network Cabling Design Professional
Principals EPI
Schedule
28-29 Feb 2024 (VILT)
10-11 Jun 2024 (VILT)
11-12 Sep 2024 (VILT)
11-12 Nov (VILT)
Extra Button Download EPI CNCDP Brochure Now
Audience
- The primary audience for this course is any IT, facilities or data centre professional, consultant and/or those who work in network cabling system design, implementation and operation.
Prerequisities
There is no specific prerequisite for the CNCDP® course. However, participants who already have at least one or two years’ experience in a IT, data centre or facilities environment may be best suited. Those with no experience just yet are most welcome to participate.
At Course Completion
After completion of the course the participant will be able to:
• Understand the various standards for network cabling systems, the models and how to apply these to the network design.
• Design the user cabling and patching system for commercial buildings.
• Design the network cabling and patching system for data centres.
• Design the backbones for both indoor and outdoor cabling.
• Select the proper cabling containment/ pathways for network installations.
• Apply the correct installation practices and avoid common mistakes.
• Define the right testing criteria and methods for copper and fiber systems

Exam
Certified Network Cabling Design Professional (CNCDP®)
The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 27 correct answers to pass the exam.
Module 1 Title Introduction to Structured Cabling System (SCS)
Module 1 Content
• Brief history of SCS
• Basic copper and fibre transmission
• Copper and fibre cabling
• Single and multimode fibre
• Step/graded index multimode fibre
• Difference between Commercial Wiring and data centre cabling
• Development of standards
• Role of standards
• ANSI/TIA 568 standard
• Common standards
• The new usage of cabling to support Smart building
Module 2 Title Horizontal and Administration - Commercial Building
Module 2 Content
• Standard diagram recap: ANSI/TIA-568
• Functional elements and example
• Scenario A: Determine the number of work areas
• Scenario B: Determine the number of user locations
• Zone wiring
• Administration: Interconnect and cross-connect
• Angled and flat panels
• Creating a cabling schematic design
• Convert schematic into physical layout
• Calculating the material list
Module 3 Title Horizontal and Administration - Data Centre
Module 3 Content
• Standard diagram recap: TIA-942
• Basic/Reduced/Typical data centre setup
• Traditional 3 layers network design/ Spine and Leaf network design
• Select termination hardware
• Administration design
• ToR/EoR/Spine & Leaf cabling design
• Network and cabling resiliency
• Create cabling schematic design for ToR/EoR
• Convert into patch panel/rack layout
• Calculate the material list for ToR/EoR
Module 4 Title Building Backbone - Commercial Building
Module 4 Content
• Backbone diagram
• Calculate the copper backbone requirements per Telecom Room (TR)
• Calculate the fibre backbone requirements per Telecom Room
• Summarize the building backbone requirements
• Recognised cables
• Backbone Patch panels
• The maximum backbone distances
• Create cabling schematic design
• Converting the schematic design into patch panel/ rack layout
Module 5 Title Building Backbone - Data Centre
Module 5 Content
• TIA-942 based backbone topology
• TIA-942 backbone requirements
• Recognised backbone cable
• ToR/EoR/Spine and Leaf
• Backbone distance estimation
• Resiliency of backbone cable routes
• Creating cabling schematic design
• Converting the schematic design into patch panel/ rack layout
• Field and Fusion Termination for fibre connectors
• Pre-terminated fibre trunk and copper cables
Module 6 Title Architectural Considerations
Module 6 Content
• ANSI/TIA569-D Cable pathway and spaces
• Common requirements for the rooms
• Definition of the rooms
• Entrance Room/Demarcation
• Ceiling and floor pathways types
• Cable trays/basket/ladder/conduit
• Inner duct/sleeve/slot
• Calculating of pathway size
• Cable run best practices
• Cable management/AIM
• Grounding and bonding
• Separation distance requirements for copper cabling to power cabling
• Fire stopping
• Fire rated barrier
• Fire rated jacket cable
Module 7 Title Campus / Outdoor Backbone
Module 7 Content
• Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit
• Outdoor cable installation planning
• Lightning / surge protection
• Approved ground for surge protector
• Creating a schematic diagram
• Converting a schematic into a physical layout
Module 8 Title Site Inspection and Testing
Module 8 Content
• Visual site inspection notes
• Installation common issues
• Copper testing standard
• Permanent link / Channel / Patch cord / MPTL testing configuration
• Fibre connectors
• Fibre testing standard
• Tier 1 & 2 certification
• Fibre link definition
• Fibre testing steps
• Fibre inspection and cleaning
• Calibrating the test sets - 3 methods
• Setting up mandrel for testing
• Fibre loss budget calculation
• G.657 Bend insensitive fibre
• Optical Time-Domain Reflectometer (OTDR)
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Certified Data Centre Facilities Operations Specialist

Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly. The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.

The CDFOS® (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS® (Data Centre Operations Standard).

Additional Info

Certification Course & Certificate
Course Code CDFOS
Price RM5300
Exam Price Include
Exam Code CDFOS
Duration 3 Days
CertificationInfo Certified Data Centre Facilities Operations Specialist
Principals EPI
Schedule
5-7 Feb 2024 (VILT)
3-5 Apr 2024 (VILT)
10-12 Jun 2024
26-28 Jun 2024 (VILT)
21-23 Aug 2024
21-23 Aug 2024 (VILT)
16-18 Oct 2024 (VILT)
27-29 Nov 2024
4-6 Dec 2024 (VILT)
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Audience
The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.
Prerequisities
It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOS® course.
At Course Completion
After completion of the course the participant will be able to:

• Implement and support requirements for Service Level Management
• Practice safety aspects
• Maintain the security of the physical data centre facility
• Coordinate and supervise data centre facilities and equipment maintenance
• Provide service management for data centre services
• Operate the data centre making use of floor-, capacity and equipment life cycle management
• Monitor and report on data centre availability, capacity and capability
• Manage and implement basic data centre projects
• Manage and support the document life cycle
• Improve the overall efficiency of the data centre contributing to cost saving operations
Module 1 Title Service Level Management
Module 1 Content
• Service Level Management
• Needs analysis
• Capability assessment
• Service portfolio and catalogue
• Service Level Agreements
• Reporting ‐ Complaint procedure
• Customer satisfaction
• Service Improvement Process (SIP)
Module 2 Title Safety and Crisis Management
Module 2 Content
• Most common type of accidents and why they often happen
• The roles and responsibilities of appointed safety staff
• The importance of the OH&S or WHS manual
• Calibration of measurement and test equipment
• Proper lock-out/tag-out procedures
• Emergency response plan requirement for various potential emergencies
• The importance of Permit To Work
Module 3 Title Physical Security
Module 3 Content
• Standard Operating Procedures (SOP) for security
• Security risk assessment
• Security zones
• Physical inspections / security patrols
• Delivery of goods / holding area
• Entry control of individuals
• Badges and key management
• Security monitoring
• Security incident reporting
Module 4 Title Facilities Maintenance
Module 4 Content
• The importance of maintenance
• Maintenance definitions
• Maintenance operations procedures (MOP)
• Service reports
• Spare management
• Tools
• Housekeeping
Module 5 Title Data Centre Operations
Module 5 Content
• Shift handover
• Walk around duties
• Service management
• Release management
• Configuration management
• Floor management
• Equipment life cycle management
Module 6 Title Monitoring / Reporting / Control
Module 6 Content
• Monitoring requirements
• Facilities monitoring matrix
• Sensor / alarm point testing and calibration
• Notification matrix
• Escalation requirements
• Reporting
Module 7 Title Project Management
Module 7 Content
• Project management
• Project organization
• Project manager
• Initiation
• Planning
• Execution
• Monitor and control
• Closing
• Evaluation / lessons learnt
Module 8 Title Environmental Sustainability
Module 8 Content
• The importance of sustainability
• Environmental standards
• Power efficiency indicators
• Energy saving best practises
• Water management
• Sustainable energy usage
Module 9 Title Governance and Compliance
Module 9 Content
• The importance of document management
• The siz sub-processes of document management
• Asset management
• Requirements or asset recording
Module 10 Title Exam: Certified Data Centre Facilities Operations Specialist (CDFOS®)
Module 10 Content
Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
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Data Centre Foundation Certificate (VILT)

With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.

Additional Info

Certification Course & Certificate
Course Code DCFC-VILT
Price RM2850
Exam Price Include
Exam Code DCFC
Duration 2 Days
CertificationInfo Data Centre Foundation Certificate
Principals EPI
Schedule
29-30 Apr 2024 (VILT)
29-30 Jul 2024 (VILT)
28-29 Oct 2024 (VILT)
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Audience
The audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, finance and business administration.
Prerequisities
None
At Course Completion
Exam: Data Centre Foundation Certificate (DCFC®)
The DCFC® exam is a 60-minute closed-book exam with 40 multiple-choice questions. The candidate requires a minimum of 24 correct answers to pass the exam.

Certification and Accredi tation
Candidates who successfully pass the exam will receive the official Data Centre Foundation Certificate. The certification is valid for three years after which the student needs to re-certify.

DFCF® is globally accredited by EXIN, a fully independent exam and certification institute.
Module 1 Title Introduction to Data Centres
Module 1 Content
• History of data centres
• Definition of different type data centres
Module 2 Title The Data Centre and its Relation to Business
Module 2 Content
Module 3 Title Data Centre Standards
Module 3 Content
• List of standards
• Rating definitions
Module 4 Title Data Centre Site Selection
Module 4 Content
Module 5 Title Data Centre Facilities Areas
Module 5 Content
• Listing of all areas and their functions
Module 6 Title Topology Designs
Module 6 Content
• Definition of Ratings
Module 7 Title Components of the Power Infrastructure
Module 7 Content
• Utility power
• Transformers
• Generators
• Fuel systems
• ATS
• UPS systems
• Batteries
• Electric panels
• Cabling/busbar systems
• Power rails/strips
Module 8 Title Lights
Module 8 Content
• Lights
• Emergency lights
Module 9 Title Cooling Infrastructure
Module 9 Content
• Chillers
• DX Systems
• Evaporators
• CRAC/CRAU/HVAC
• Raised floor
• Non-raised floor
• Containment
Module 10 Title ICT/Network Infrastructure
Module 10 Content
• Equipment racks
• Network cabling (fibre, copper)
• Cable trays and pathways
• TIA-606 labelling
Module 11 Title Data Centre Security
Module 11 Content
• Perimeter security
• Physical protection
• CCTV
• Access control
• Security management
Module 12 Title Fire Suppression
Module 12 Content
• Detection systems
• Suppression systems
• Prevention systems
• Fire extinguishers
• Fire Safety
Module 13 Title Monitoring and reporting
Module 13 Content
• DCIM
• EMS/BMS
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Certified TIA-942 Design Consultant (VILT)

Data centres are at the core of many organisations. Downtime of the data centre could lead to major losses to the business. This has led many organisations to build resilience at various levels such as at the data centre facilities infrastructure and at the ICT layer. However, following recommendations of various vendors, consultants and public domain information might result in under- or over-specication. Therefore it would be better to follow a commonly accepted standard as the basis for the design and built principles.

The ANSI/TIA-942 Standard species requirements and guidelines for the design and build of a data centre. It is intended for use by designers who need a comprehensive understanding of the data centre design encompassing Architecture, Mechanical, Electrical and Telecom requirements and guidelines, not always covered by other generic guidelines and so called “standards”.

Understanding the intent of the ANSI/TIA-942 standard is of fundamental importance, not only for the successful implementation of the data centre, but also for its sustainable operations. In this three-day course, the participant will learn how to design an ANSI/TIA-942 compliant data centre. It will provide a clear understanding of the requirements of the ANSI/TIA-942 Standard and possible implementation variations.

The course is well suited for all types of data centres, be it enterprise data centres or multi-tenant, third party data centres such as co-location, managed services and cloud service providers.

Additional Info

Certification Course & Certificate
Course Code CTDC-VILT
Price RM7400
Exam Price Include
Exam Code CTDC
Duration 3 Days
CertificationInfo Certified TIA-942 Design Consultant
Principals EPI
Schedule
19-21 Feb 2024 (VILT)
27-29 May 2024 (VILT)
14-16 Aug 2024 (VILT)
18-20 Nov 2024 (VILT)
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Audience
The primary audience for this course are professionals involved with designing, building, maintaining and operating mission critical data centres and those who wish to attend the CTIA^® (Certified TIA-942 Internal Auditor) course.
Prerequisities
Participants must possess a valid data centre training certificate such as CDCP^® or any other approved equivalent. Please submit a copy of your certificate for verification upon registration for the CTDC^® course.
At Course Completion
After completion of the course the participant will be able to:
- Learn to properly comprehend and apply the ANSI/TIA-942 Standard requirements and guidelines
- Understand the proper intent of the ANSI/TIA-942 Standard to avoid both over- and/or under-investment
- Align the selection of redundancy levels and infrastructure investments to the business requirements.
- Understand the criteria and requirements for a high-availability data centre design and how to effectively establish the data centre from the perspective of the ANSI/TIA-942 Standard
- Understand how the ANSI/TIA-942 Standard relates to various worldwide standards
Module 1 Title Introduction to Data Centre Facilities
Module 1 Content
Module 2 Title About the ANSI/TIA-942
Module 2 Content
- Life of the ANSI/TIA-942 Standard
- Relation to other standards
- Architectural
- Electrical
- Mechanical
- Telecommunication
- Areas under scope
- High level redundancy definitions
- Redundancy options (N, N+1 etc.)
- Fault tolerant
- Concurrent maintainability
- Compartmentalisation
- Examples of redundancy levels
Module 3 Title Data Centre Space Planning
Module 3 Content
Module 4 Title Data Centre Topologies
Module 4 Content
Module 5 Title Recommendations for Energy Efficiency
Module 5 Content
Module 6 Title Architectural
Module 6 Content
- Site selection
- Parking
- Multi-tenant building
- Building construction
- Vapor barrier
- Roofing
- Floor loading
- Raised flooring
- Suspended/drop ceiling
- Hanging load
- Seismic
Module 7 Title Building Security & Safety
Module 7 Content
- Security
- CCTV
- Staffing
- Bullet/ballistic proofing
- Lighting
- Safety
Module 8 Title Building and Room Access
Module 8 Content
- Security checkpoints
- Entry lobby
- Doors and windows
- Exit corridors
- Shipping and receiving areas
Module 9 Title Room/Area Design Requirements
Module 9 Content
- Administrative offices
- Security offce
- Operations centre
- Restroom and break room
- UPS/Battery rooms
- Generator and fuel storage area
- Computer room
Module 10 Title Electrical
Module 10 Content
- Utility power
- HT/HV switch gear
- Generator and fuel supply
- LT/LV switch gear
- UPS and batteries
- PDU
- STS
- Grounding
- Surge protection
- EPO
- Central power monitoring
- Load banks
- Testing
- Equipment maintenance
Module 11 Title Mechanical
Module 11 Content
- Environmental design
- Water cooled systems
- Air cooled systems
- HVAC control systems
- Plumbing
- Fire suppression
- Water leak detection
Module 12 Title Telecommunications
Module 12 Content
- Network topology
- Redundancy level design
- Media and connectors
- Cabling pathways
- Detailed cabling design considerations
- Administration and labeling
- Cable testing
- Data centre fabrics
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Certified Data Centre Risk Professional (VILT)

Data centres are at the core of many organizations. Downtime, of applications or the data centre itself, could lead to major direct and indirect losses to the business. This has led many organizations to build resilience at various levels such as at the data centre infrastructure and at the ICT layer. Fact is though that most companies are either over- or under spending due to the fact that many organizations have not been able to answer basic questions such as ‘what is the cost of downtime’ being it per application and/or the data centre itself.

Examination

Certification exam papers can be taken in paper based format at the end of the last day of the course, or online via an authorized training partner, depending on the country in which the course is delivered. The exam is a one hour, 40 questions, multiple choice and closed book exam. The attendee need to have 27 out of 40 questions correct in order to pass the exam. Results of the exam will be communicated to the attendee within four weeks following the examination.

Certification

Attendees who successfully pass the exam will receive the official ‘Certified Data Centre Risk Professional’ certificate. Certification is valid for a three years period after which the student needs to re-certify. More information on re-certification and verification of the current status of certification can be found on the EPI corporate website, http://www.epi-ap.com.

Without knowing the cost of downtime it would be impossible to determine what level of investment is justified to mitigate the risks of downtime. This has led to the fact that many data centres have been built at potentially a Tier-4 level as per the ANSI/TIA-942, whereas from a business perspective a Tier-3 level would have been enough.

Risk management is the process to identify vulnerabilities and associated threats, to be followed by estimating the level of risk that they may face and how they might impact the organization if these risks were to emerge. Based on international standards (ISO/IEC27001:2005) and guidelines (ISO/IEC 27005:2011, NIST 800-30, ISO/IEC 31000/31010), CDRP (Certified Data Centre Risk Professional) is a course designed to expose attendants to the overall risk management process.

Focus is on both the data centre infrastructure and the physical data centre facility and equipment; the attendant will learn how to identify and quantify risk in their organization, creating the ability to reduce the risk to a level acceptable for the organization to allow them to make sound investment decisions based on facts rather than emotions. CDRP is a must for every organization that wants to manage their risk without over spending.

Additional Info

Certification Course & Certificate
Course Code CDRP-VILT
Price RM3550
Exam Price Include
Exam Code CDRP
Duration 2 Days
CertificationInfo Certified Data Centre Risk Professional
Principals EPI
Schedule
19-20 Mar 2024 (VILT)
1-2 Oct 2024 (VILT)
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Audience
The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data centre (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hi-availability and manageability of the data centre, such as: Data centre managers, Operations / Floor / Facility managers, IT managers, Information security managers, Security professionals, Auditors / Risk Managers / Professionals responsible for IT/corporate governance.
Prerequisities
There is no specific prerequisite for the CDRP^® course. However, participants who have at least three years' experience in a data centre and/or IT infrastructures will be best suited. This experience may come from a business or IT background where the participant has knowledge of both environments, and understands the mission of their organisation. Attendance of CDCP^® is beneficial but not a requirement.
At Course Completion
After completing this course, you will be able to:
- Understand the different standards and methodologies for risk management and assessment
- Establish the required project team for risk management
- Perform the risk assessment identifying current threats, vulnerabilities and the potential impact based on customized threat catalogues
- Report on the current risk level of the data centre both quantitative and qualitative
- Anticipate and minimizing potential financial impacts
- Understand the options for handling risk
- Continuously monitor and review the status of data centre risk present
- Reduce the frequency and magnitude of incidents
- Detect and respond to events when they occur
- Meet regulatory and compliance requirements
- Support certification processes such as ISO/IEC 27001:2005
- Support overall corporate and IT governance
Module 1 Title Introduction to Risk Management
Module 1 Content
- Risk management concepts
- Managements’ concern
- Enterprise Risk Management (ERM)
- Information technology risk and the business
- Information security risk management
- Data centre risk
- Benefits of risk management
Module 2 Title Standards, Guidelines and Methodologies
Module 2 Content
- ISO/IEC 27001:2005, ISO/IEC 27005:2011, ISO/IEC 27002:2007
- ISO/IEC 27005 in relation to ISO/IEC 27001 ISMS
- NIST SP 800-30
- ISO/IEC 31000:2009
- SS507:2008
- TIA/ANSI-942
- Other methodologies (CRAMM, EBIOS, OCTAVE, etc.)
Module 3 Title Risk Management Definitions
Module 3 Content
- Asset
- Availability / Confidentiality / Integrity
- Control
- Information processing facility
- Information security
- Policy
- Risk
- Risk analysis / Risk assessment / Risk evaluation / Risk treatment
- Threat / Vulnerability
- Types of risk
Module 4 Title Risk Assessment Software
Module 4 Content
- Risk assessment software
- Automation
- Considerations
- Vendor selection
Module 5 Title Risk Management Process
Module 5 Content
- The risk management process
- Establishing the context
- Identification
- Analysis
- Evaluation
- Treatment
- Communicate and consultation
- Monitoring and review
Module 6 Title Project Approach
Module 6 Content
- Project management principles
- Project management methods
- Scope
- Time
- Cost
- Roles and responsibilities
Module 7 Title Context Establishment
Module 7 Content
- General considerations
- Basic criteria
- Risk appetite vs. risk tolerance
- Scope and boundaries
- Scope constraints
- Organization for risk management
- Training, awareness and competence
Module 8 Title Risk Assessment - Identification
Module 8 Content
- The risk assessment process
- Identification of assets
- Identification of threats
- Identification of existing controls
- Identification of vulnerabilities
- Identification of consequences
- Hands-on exercise: Identification of assets, threats, existing controls, vulnerabilities and consequences
Module 9 Title Risk Assessment - Analysis and Evaluation
Module 9 Content
- Risk estimation
- Risk estimation methodologies
- Assessment of consequences
- Assessment of incident likelihood
- Level of risk estimation
- Risk evaluation
- Hands-on exercise: Assessment of consequences, likelihood and estimating level of risk
Module 10 Title Risk Treatment
Module 10 Content
- The risk treatment process
- Residual risk
- Risk reduction
- Constraints in risk reduction
- Risk retention
- Risk avoidance
- Risk transfer
- Control categories
- Cost-benefit analysis
- Control implementation
Module 11 Title Communication
Module 11 Content
- Effective communication of risk management activities
Module 12 Title Risk Monitoring and Review
Module 12 Content
- Ongoing monitoring and review
- Criteria for review
Module 13 Title Risk scenario’s
Module 13 Content
- Risk assessment approach
- Data centre site and facility
- Force majeure
- Organizational shortcomings
- Human failure
- Technical failure
- Deliberate acts
Module 14 Title Exam
Module 14 Content
- Sample questions
- Self study (time permitted)
- Exam: Certified Data Centre Risk Professional
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Certified TIA-942 Internal Auditor

The CTIA^® course is a 2-day intensive course that builds further on the technical understanding of the standard acquired in the CTDC^® (Certified TIA-942 Design Consultant)course. It enables participants to develop skills and knowledge to conduct an internal audit program by applying widely recognised audit principles, procedures and techniques which are aligned with the ISO-19011 auditing guideline.

Additional Info

Certification Course & Certificate
Course Code CTIA
Price RM3550
Exam Price Include
Exam Code CTIA
Duration 2 Days
CertificationInfo Certified TIA-942 Internal Auditor
Principals EPI
Schedule
30-31 May 2024 (VILT)
3-4 Oct 2024
21-22 Nov 2024 (VILT)
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Audience
The primary audiences for this course are quality directors and quality assurance managers, managers responsible for the governance of an enterprise and management of its risks, technical experts, project managers and consultants, internal auditors, compliance officers and virtually anybody involved in ANSI/TIA-942 compliance certification related projects either from an end-user or vendor perspective.
Prerequisities
Participants must hold a valid CTDC^® certificate in order to be able to register for the CTIA^® class.
At Course Completion
After completion of the course the participant will be able to:
- Prepare the organisation for an audit according to ANSI/TIA-942 including preparation of the required documents, resource planning and management of the audit process itself
- Conduct an internal audit according to ANSI/TIA-942 following ISO-19011 guidelines
- Facilitate and support the external audit to ANSI/TIA-942
- Manage the post-audit process with respect to CAR (Corrective Action Reports), gap closing and final certification
- Facilitate surveillance and recertification audits
Module 1 Title Fundamental concepts and process of an internal audit to ANSI/TIA-942
Module 1 Content
- Terms and definitions
- Difference between an internal and external auditor
- Principles of auditing
- Auditor competence requirements
Module 2 Title Managing an audit programme
Module 2 Content
- Establishing the audit objectives
- Establishing the audit programme
Module 3 Title Planning the audit to ANSI/TIA-942
Module 3 Content
- Planning the schedule
- Resource planning
- Tools/equipment required
- Document requirements
- Design documents
- Process documents
- Declarations
Module 4 Title Conducting the audit to ANSI/TIA-942
Module 4 Content
- Conducting an opening meeting
- Document review
- Facility review
- Typical non-conformities
  - Architectural
  - Electrical
  - Mechanical
  - Telecommunications
- Interviews
- Communication during the audit
- Identifying and documenting audit findings
- Preparing audit conclusions
- Conducting the closing meeting
Module 5 Title Preparing and distributing the audit report
Module 5 Content
- Audit report requirements
- Classification of non-conformity
- Typical format of an audit report
Module 6 Title Following up on the audit
Module 6 Content
- The CAR – Corrective Action Report
- Evaluation of CAR action plans
Module 7 Title Issuing a conformity certificate
Module 7 Content
- Requirements of the certificate
- Registration of the certificate
Module 8 Title Requesting a formal external audit
Module 8 Content
Module 9 Title Surveillance audits
Module 9 Content
Module 10 Title Recertification audits
Module 10 Content
Module 11 Title Exam (Certified TIA-942 Internal Auditor)
Module 11 Content
Module 12 Title Generator and Fuel Storage Area
Module 12 Content
Module 13 Title Security
Module 13 Content
- CCTV
- Staffing
- Bullet/ballistic proofing
Module 14 Title Lighting
Module 14 Content
Module 15 Title Safety
Module 15 Content
- Signage
Module 16 Title Electrical
Module 16 Content
- Utility power
  - Substation
  - Feed requirements
  - Self-generation
- HT/HV switch gear
- Generator and fuel supply
- LT/LV switch gear
  - ATS
  - Alternatives to ATS
- UPS and batteries
- PDU
- STS
- Grounding
- Surge protection
- EPO
- Central power monitoring
- Load Banks
- Testing
- Equipment maintenance
  - Preventive maintenance
  - Facility training programs
Module 17 Title Mechanical
Module 17 Content
- Environmental design
  - Temperature and humidity requirements as per
  - ASHRAE TC9.9
  - Pressure
  - Air ow
  - Fresh air intake
  - ACH/ventilation
  - Over pressurization
  - Contamination
  - Scrubbing
  - Radio sources
- Vibration
- Water inltration
- Water cooled systems
  - Heat rejection
  - Chilled water system
  - Make up water
- Air cooled systems
  - HVAC control systems
  - Plumbing
  - Fuel oil system
- Plumbing
  - Pipe routing
- Fire suppression
- Water leak detection
Module 18 Title Telecommunications
Module 18 Content
- Recognized media
- Cable routing and pathways
- Connectors
- Labelling & documentation
- Addendum data centre fabrics
Module 19 Title Exam
Module 19 Content
- Sample questions
- Self study (time permitted)
- Exam: Certied TIA-942 Design Consultant
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PMP, Project Management Professional (PMP), CAPM, Certified Associate in Project Management (CAPM) are registered marks of the Project Management Institute, Inc.