Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.
At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.
Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.
The CTLA® is a 3-day course designed to provide the knowledge and skills to become a lead auditor who is able to independently conduct ANSI/TIA-942 conformity audits. The course contains lectures and a variety of business cases and testing the aspiring auditor for his/her auditing capabilities. Lead auditors will determine the conformity or nonconformity of a data center to the requirements of the ANSI/TIA-942. As such, the examination is one of the toughest exams in the data center industry.
16-18 Oct 2024 (VILT)
The audience for this course is any professional who aspires to become a TIA-942 Lead Auditor. Please note that the CTLA® certification does not allow the person to conduct a third-party audit and issue statements/letters/certificates unless he/she works for a TIA Accredited Licensed Certification Body and meets the other obligations as laid down in the auditor accreditation rules of TIA.
Participants must possess:
After completion of the course the participant will be able to:
Describe the ANSI/TIA-942 audit scheme
Describe the different certification programs
Define an ANSI/TIA-942 audit program
Review design drawings for conformity to the standard
Judge audit evidence to be a CAT-1, CAT-2, OFI, RFI
Create an audit report that conforms to TIA requirements
Review a CAR – Corrective Action Report
Understand the requirements and process for issuing certificates
Describe the requirements for certification maintenance
The CTLA® is a 3-day course designed to provide the knowledge and skills to become a lead auditor who is able to independently conduct ANSI/TIA-942 conformity audits. The course contains lectures and a variety of business cases and testing the aspiring auditor for his/her auditing capabilities. Lead auditors will determine the conformity or nonconformity of a data center to the requirements of the ANSI/TIA-942. As such, the examination is one of the toughest exams in the data center industry.
The audience for this course is any professional who aspires to become a TIA-942 Lead Auditor. Please note that the CTLA® certification does not allow the person to conduct a third-party audit and issue statements/letters/certificates unless he/she works for a TIA Accredited Licensed Certification Body and meets the other obligations as laid down in the auditor accreditation rules of TIA.
Participants must possess:
After completion of the course the participant will be able to:
Describe the ANSI/TIA-942 audit scheme
Describe the different certification programs
Define an ANSI/TIA-942 audit program
Review design drawings for conformity to the standard
Judge audit evidence to be a CAT-1, CAT-2, OFI, RFI
Create an audit report that conforms to TIA requirements
Review a CAR – Corrective Action Report
Understand the requirements and process for issuing certificates
Describe the requirements for certification maintenance
More data centres are being built, driven by the explosion of data and the processing power required for IoT (Internet of things) sensors and AI (Artificial Intelligence). The percentage of total power consumption by data centres is growing in parallel. It has become vitally important that data centres are optimised for energy efficiency and designed for environmental sustainability.The CDESS®course is aimed at providing knowledge of the standards and guidelines related to environmental sustainability, and how to move your data centre (existing or new) to a more environmentally sustainable design and operations
30-31 Jan 2024 (VILT)
23-24 May 2024 (VILT)
28-29 Aug 2024 (VILT)
18-20 Sep 2024 (VILT)
23-25 Sep 2024 (VILT) (Penang Date)
20-21 Nov 2024 (VILT)
The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and has the responsibility to achieve and improve the eciency and environmental sustainability, whilst maintaining the availability and manageability of the data centre.
Participants must have at least one to two years’ experience in a data centre or facilities environment. The CDCP® is highly recommended. The CDESS® will discuss data centre facility aspects and without the CDCP® or equivalent knowledge, the participant may not be able to gain the full benets of the CDESS® training.
After completion of the course the participant will be able to:
The data centre sector is a fast growing part of the overall ICT industry. Driven by the ever growing need of integrated communication solutions, social media, online content and cloud enabled infrastructure, the industry keeps growing at a very fast pace and more data centres are being built to enable this growth. Various industry reports indicate that there is a shortage of skilled data centre personnel. This shortage is created by the ever changing technology resulting in the current data centre personnel having “outdated” knowledge and skills as well as the expanding data centre market leading to a shortage of new data centre personnel. It is also often indicated by the industry that there is a gap between the skills of fresh graduates and the practical skills and knowledge required in today’s data centre industry.
The Data Centre Foundation Certificate (DCFC®) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance.
With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.
Check Data Centre Foundation Certification (VILT) Training Schedule
15-16 Jan 2024
27-28 May 2024
19-20 Aug 2024
The audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, finance and business administration.
None
Exam: Data Centre Foundation Certificate (DCFC®)
The DCFC® exam is a 60-minute closed-book exam with 40 multiple-choice questions. The candidate requires a minimum of 24 correct answers to pass the exam.
Certification and Accredi tation
Candidates who successfully pass the exam will receive the official Data Centre Foundation Certificate. The certification is valid for three years after which the student needs to re-certify.
DFCF® is globally accredited by EXIN, a fully independent exam and certification institute.
• History of data centres
• Definition of different type data centres
• List of standards
• Rating definitions
• Listing of all areas and their functions
• Definition of Ratings
• Utility power
• Transformers
• Generators
• Fuel systems
• ATS
• UPS systems
• Batteries
• Electric panels
• Cabling/busbar systems
• Power rails/strips
• Lights
• Emergency lights
• Chillers
• DX Systems
• Evaporators
• CRAC/CRAU/HVAC
• Raised floor
• Non-raised floor
• Containment
• Equipment racks
• Network cabling (fibre, copper)
• Cable trays and pathways
• TIA-606 labelling
• Perimeter security
• Physical protection
• CCTV
• Access control
• Security management
• Detection systems
• Suppression systems
• Prevention systems
• Fire extinguishers
• Fire Safety
• DCIM
• EMS/BMS
With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission-critical data centre is designed, maintained and operated with high-availability and efficiency in mind. Among all the facilities, network cabling is the foundation for the network and one of the major contributors to the availability of the data center.
CNCDP® is a 2-day course designed to expose participants to in-depth knowledge in designing and installing the data network cabling system which includes key subject matters such as; technical standards, designing of different cabling sub-systems, calculation of material requirements, architecture, installation, testing and acceptance.
28-29 Feb 2024 (VILT)
10-11 Jun 2024 (VILT)
11-12 Sep 2024 (VILT)
11-12 Nov (VILT)
There is no specific prerequisite for the CNCDP® course. However, participants who already have at least one or two years’ experience in a IT, data centre or facilities environment may be best suited. Those with no experience just yet are most welcome to participate.
After completion of the course the participant will be able to:
• Understand the various standards for network cabling systems, the models and how to apply these to the network design.
• Design the user cabling and patching system for commercial buildings.
• Design the network cabling and patching system for data centres.
• Design the backbones for both indoor and outdoor cabling.
• Select the proper cabling containment/ pathways for network installations.
• Apply the correct installation practices and avoid common mistakes.
• Define the right testing criteria and methods for copper and fiber systems
Exam
Certified Network Cabling Design Professional (CNCDP®)
The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 27 correct answers to pass the exam.
• Brief history of SCS
• Basic copper and fibre transmission
• Copper and fibre cabling
• Single and multimode fibre
• Step/graded index multimode fibre
• Difference between Commercial Wiring and data centre cabling
• Development of standards
• Role of standards
• ANSI/TIA 568 standard
• Common standards
• The new usage of cabling to support Smart building
• Standard diagram recap: ANSI/TIA-568
• Functional elements and example
• Scenario A: Determine the number of work areas
• Scenario B: Determine the number of user locations
• Zone wiring
• Administration: Interconnect and cross-connect
• Angled and flat panels
• Creating a cabling schematic design
• Convert schematic into physical layout
• Calculating the material list
• Standard diagram recap: TIA-942
• Basic/Reduced/Typical data centre setup
• Traditional 3 layers network design/ Spine and Leaf network design
• Select termination hardware
• Administration design
• ToR/EoR/Spine & Leaf cabling design
• Network and cabling resiliency
• Create cabling schematic design for ToR/EoR
• Convert into patch panel/rack layout
• Calculate the material list for ToR/EoR
• Backbone diagram
• Calculate the copper backbone requirements per Telecom Room (TR)
• Calculate the fibre backbone requirements per Telecom Room
• Summarize the building backbone requirements
• Recognised cables
• Backbone Patch panels
• The maximum backbone distances
• Create cabling schematic design
• Converting the schematic design into patch panel/ rack layout
• TIA-942 based backbone topology
• TIA-942 backbone requirements
• Recognised backbone cable
• ToR/EoR/Spine and Leaf
• Backbone distance estimation
• Resiliency of backbone cable routes
• Creating cabling schematic design
• Converting the schematic design into patch panel/ rack layout
• Field and Fusion Termination for fibre connectors
• Pre-terminated fibre trunk and copper cables
• ANSI/TIA569-D Cable pathway and spaces
• Common requirements for the rooms
• Definition of the rooms
• Entrance Room/Demarcation
• Ceiling and floor pathways types
• Cable trays/basket/ladder/conduit
• Inner duct/sleeve/slot
• Calculating of pathway size
• Cable run best practices
• Cable management/AIM
• Grounding and bonding
• Separation distance requirements for copper cabling to power cabling
• Fire stopping
• Fire rated barrier
• Fire rated jacket cable
• Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit
• Outdoor cable installation planning
• Lightning / surge protection
• Approved ground for surge protector
• Creating a schematic diagram
• Converting a schematic into a physical layout
• Visual site inspection notes
• Installation common issues
• Copper testing standard
• Permanent link / Channel / Patch cord / MPTL testing configuration
• Fibre connectors
• Fibre testing standard
• Tier 1 & 2 certification
• Fibre link definition
• Fibre testing steps
• Fibre inspection and cleaning
• Calibrating the test sets - 3 methods
• Setting up mandrel for testing
• Fibre loss budget calculation
• G.657 Bend insensitive fibre
• Optical Time-Domain Reflectometer (OTDR)
Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly. The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.
The CDFOS® (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS® (Data Centre Operations Standard).
5-7 Feb 2024 (VILT)
3-5 Apr 2024 (VILT)
10-12 Jun 2024
26-28 Jun 2024 (VILT)
21-23 Aug 2024
21-23 Aug 2024 (VILT)
16-18 Oct 2024 (VILT)
27-29 Nov 2024
4-6 Dec 2024 (VILT)
The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.
It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOS® course.
After completion of the course the participant will be able to:
• Implement and support requirements for Service Level Management
• Practice safety aspects
• Maintain the security of the physical data centre facility
• Coordinate and supervise data centre facilities and equipment maintenance
• Provide service management for data centre services
• Operate the data centre making use of floor-, capacity and equipment life cycle management
• Monitor and report on data centre availability, capacity and capability
• Manage and implement basic data centre projects
• Manage and support the document life cycle
• Improve the overall efficiency of the data centre contributing to cost saving operations
• Service Level Management
• Needs analysis
• Capability assessment
• Service portfolio and catalogue
• Service Level Agreements
• Reporting ‐ Complaint procedure
• Customer satisfaction
• Service Improvement Process (SIP)
• Most common type of accidents and why they often happen
• The roles and responsibilities of appointed safety staff
• The importance of the OH&S or WHS manual
• Calibration of measurement and test equipment
• Proper lock-out/tag-out procedures
• Emergency response plan requirement for various potential emergencies
• The importance of Permit To Work
• Standard Operating Procedures (SOP) for security
• Security risk assessment
• Security zones
• Physical inspections / security patrols
• Delivery of goods / holding area
• Entry control of individuals
• Badges and key management
• Security monitoring
• Security incident reporting
• The importance of maintenance
• Maintenance definitions
• Maintenance operations procedures (MOP)
• Service reports
• Spare management
• Tools
• Housekeeping
• Shift handover
• Walk around duties
• Service management
• Release management
• Configuration management
• Floor management
• Equipment life cycle management
• Monitoring requirements
• Facilities monitoring matrix
• Sensor / alarm point testing and calibration
• Notification matrix
• Escalation requirements
• Reporting
• Project management
• Project organization
• Project manager
• Initiation
• Planning
• Execution
• Monitor and control
• Closing
• Evaluation / lessons learnt
• The importance of sustainability
• Environmental standards
• Power efficiency indicators
• Energy saving best practises
• Water management
• Sustainable energy usage
• The importance of document management
• The siz sub-processes of document management
• Asset management
• Requirements or asset recording
Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
The data centre sector is a fast growing part of the overall ICT industry. Driven by the ever growing need of integrated communication solutions, social media, online content and cloud enabled infrastructure, the industry keeps growing at a very fast pace and more data centres are being built to enable this growth. Various industry reports indicate that there is a shortage of skilled data centre personnel. This shortage is created by the ever changing technology resulting in the current data centre personnel having “outdated” knowledge and skills as well as the expanding data centre market leading to a shortage of new data centre personnel. It is also often indicated by the industry that there is a gap between the skills of fresh graduates and the practical skills and knowledge required in today’s data centre industry.
The Data Centre Foundation Certificate (DCFC®) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance.
With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.
29-30 Apr 2024 (VILT)
29-30 Jul 2024 (VILT)
28-29 Oct 2024 (VILT)
The audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, finance and business administration.
None
Exam: Data Centre Foundation Certificate (DCFC®)
The DCFC® exam is a 60-minute closed-book exam with 40 multiple-choice questions. The candidate requires a minimum of 24 correct answers to pass the exam.
Certification and Accredi tation
Candidates who successfully pass the exam will receive the official Data Centre Foundation Certificate. The certification is valid for three years after which the student needs to re-certify.
DFCF® is globally accredited by EXIN, a fully independent exam and certification institute.
• History of data centres
• Definition of different type data centres
• List of standards
• Rating definitions
• Listing of all areas and their functions
• Definition of Ratings
• Utility power
• Transformers
• Generators
• Fuel systems
• ATS
• UPS systems
• Batteries
• Electric panels
• Cabling/busbar systems
• Power rails/strips
• Lights
• Emergency lights
• Chillers
• DX Systems
• Evaporators
• CRAC/CRAU/HVAC
• Raised floor
• Non-raised floor
• Containment
• Equipment racks
• Network cabling (fibre, copper)
• Cable trays and pathways
• TIA-606 labelling
• Perimeter security
• Physical protection
• CCTV
• Access control
• Security management
• Detection systems
• Suppression systems
• Prevention systems
• Fire extinguishers
• Fire Safety
• DCIM
• EMS/BMS
Data centres are at the core of many organisations. Downtime of the data centre could lead to major losses to the business. This has led many organisations to build resilience at various levels such as at the data centre facilities infrastructure and at the ICT layer. However, following recommendations of various vendors, consultants and public domain information might result in under- or over-specication. Therefore it would be better to follow a commonly accepted standard as the basis for the design and built principles.
The ANSI/TIA-942 Standard species requirements and guidelines for the design and build of a data centre. It is intended for use by designers who need a comprehensive understanding of the data centre design encompassing Architecture, Mechanical, Electrical and Telecom requirements and guidelines, not always covered by other generic guidelines and so called “standards”.
Understanding the intent of the ANSI/TIA-942 standard is of fundamental importance, not only for the successful implementation of the data centre, but also for its sustainable operations. In this three-day course, the participant will learn how to design an ANSI/TIA-942 compliant data centre. It will provide a clear understanding of the requirements of the ANSI/TIA-942 Standard and possible implementation variations.
The course is well suited for all types of data centres, be it enterprise data centres or multi-tenant, third party data centres such as co-location, managed services and cloud service providers.
19-21 Feb 2024 (VILT)
27-29 May 2024 (VILT)
14-16 Aug 2024 (VILT)
18-20 Nov 2024 (VILT)
The primary audience for this course are professionals involved with designing, building, maintaining and operating mission critical data centres and those who wish to attend the CTIA® (Certified TIA-942 Internal Auditor) course.
Participants must possess a valid data centre training certificate such as CDCP® or any other approved equivalent. Please submit a copy of your certificate for verification upon registration for the CTDC® course.
After completion of the course the participant will be able to:
Data centres are at the core of many organizations. Downtime, of applications or the data centre itself, could lead to major direct and indirect losses to the business. This has led many organizations to build resilience at various levels such as at the data centre infrastructure and at the ICT layer. Fact is though that most companies are either over- or under spending due to the fact that many organizations have not been able to answer basic questions such as ‘what is the cost of downtime’ being it per application and/or the data centre itself.
Examination
Certification exam papers can be taken in paper based format at the end of the last day of the course, or online via an authorized training partner, depending on the country in which the course is delivered. The exam is a one hour, 40 questions, multiple choice and closed book exam. The attendee need to have 27 out of 40 questions correct in order to pass the exam. Results of the exam will be communicated to the attendee within four weeks following the examination.
Certification
Attendees who successfully pass the exam will receive the official ‘Certified Data Centre Risk Professional’ certificate. Certification is valid for a three years period after which the student needs to re-certify. More information on re-certification and verification of the current status of certification can be found on the EPI corporate website, http://www.epi-ap.com.
Without knowing the cost of downtime it would be impossible to determine what level of investment is justified to mitigate the risks of downtime. This has led to the fact that many data centres have been built at potentially a Tier-4 level as per the ANSI/TIA-942, whereas from a business perspective a Tier-3 level would have been enough.
Risk management is the process to identify vulnerabilities and associated threats, to be followed by estimating the level of risk that they may face and how they might impact the organization if these risks were to emerge. Based on international standards (ISO/IEC27001:2005) and guidelines (ISO/IEC 27005:2011, NIST 800-30, ISO/IEC 31000/31010), CDRP (Certified Data Centre Risk Professional) is a course designed to expose attendants to the overall risk management process.
Focus is on both the data centre infrastructure and the physical data centre facility and equipment; the attendant will learn how to identify and quantify risk in their organization, creating the ability to reduce the risk to a level acceptable for the organization to allow them to make sound investment decisions based on facts rather than emotions. CDRP is a must for every organization that wants to manage their risk without over spending.
19-20 Mar 2024 (VILT)
1-2 Oct 2024 (VILT)
The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data centre (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hi-availability and manageability of the data centre, such as: Data centre managers, Operations / Floor / Facility managers, IT managers, Information security managers, Security professionals, Auditors / Risk Managers / Professionals responsible for IT/corporate governance.
There is no specific prerequisite for the CDRP® course. However, participants who have at least three years' experience in a data centre and/or IT infrastructures will be best suited. This experience may come from a business or IT background where the participant has knowledge of both environments, and understands the mission of their organisation. Attendance of CDCP® is beneficial but not a requirement.
After completing this course, you will be able to:
The CTIA® course is a 2-day intensive course that builds further on the technical understanding of the standard acquired in the CTDC® (Certified TIA-942 Design Consultant)course. It enables participants to develop skills and knowledge to conduct an internal audit program by applying widely recognised audit principles, procedures and techniques which are aligned with the ISO-19011 auditing guideline.
30-31 May 2024 (VILT)
3-4 Oct 2024
21-22 Nov 2024 (VILT)
The primary audiences for this course are quality directors and quality assurance managers, managers responsible for the governance of an enterprise and management of its risks, technical experts, project managers and consultants, internal auditors, compliance officers and virtually anybody involved in ANSI/TIA-942 compliance certification related projects either from an end-user or vendor perspective.
Participants must hold a valid CTDC® certificate in order to be able to register for the CTIA® class.
After completion of the course the participant will be able to:
PMP, Project Management Professional (PMP), CAPM, Certified Associate in Project Management (CAPM) are registered marks of the Project Management Institute, Inc.