EPI Data Centre Training Framework - Maintenance/Operations

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Training with Iverson classes

Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.

At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.

Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.

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Certified Data Centre Environmental Sustainability Specialist

More data centres are being built, driven by the explosion of data and the processing power required for IoT (Internet of things) sensors and AI (Artificial Intelligence). The percentage of total power consumption by data centres is growing in parallel. It has become vitally important that data centres are optimised for energy efficiency and designed for environmental sustainability.The CDESS®course is aimed at providing knowledge of the standards and guidelines related to environmental sustainability, and how to move your data centre (existing or new) to a more environmentally sustainable design and operations

Additional Info

Certification Course & Certificate
Course Code CDESS
Price 3550
Exam Price Include
Exam Code CDESS
Duration 2 Days
CertificationInfo Certified Data Centre Environmental Sustainability Specialist
Principals EPI
Schedule
30-31 Jan 2024 (VILT)
23-24 May 2024 (VILT)
28-29 Aug 2024 (VILT)
18-20 Sep 2024 (VILT)
23-25 Sep 2024 (VILT) (Penang Date)
20-21 Nov 2024 (VILT)
Extra Button Download Certified Data Center Environmental Sustainability Specialist Brochure Now
Audience
The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and has the responsibility to achieve and improve the eciency and environmental sustainability, whilst maintaining the availability and manageability of the data centre.
Prerequisities
Participants must have at least one to two years’ experience in a data centre or facilities environment. The CDCP® is highly recommended. The CDESS® will discuss data centre facility aspects and without the CDCP® or equivalent knowledge, the participant may not be able to gain the full benets of the CDESS® training.
At Course Completion
After completion of the course the participant will be able to:
- Understand the impact of data centres on the environment
- Describe the various environmental/energy management standards
- Understand the purpose and goals of the legally binding international treaties on climate change
- Implement various sustainable performance metrics and how to use them in the data centre environment
- Manage data centre environmental sustainability using international standards
- Set up the measurement, monitoring and reporting of energy usage
- Use power efficiency indicators in a variety of data centre designs
- Use best practices for energy savings in the electrical infrastructure and in the mechanical (cooling) infrastructure
- Use best practices for energy savings for the ICT equipment and data storage
- Understand the importance of water management and waste management
- Understand the different ways to use sustainable energy in the data centre
- Get practical tips and innovative ideas to make a data centre more sustainable
Module 1 Title Impact of Data Centres on the Environment
Module 1 Content
- Predictions in 2010
- Current situation
- Outlook and commitments
Module 2 Title What is Environmental Sustainability
Module 2 Content
- The importance of sustainability
- Senior management commitment
- Environmental sustainability framework
- Sustainability policies - Performance standards and metrics
- Information policies
- Transparency
- Awareness
- Service charging models
Module 3 Title Environmental Management
Module 3 Content
- Environmental sustainability framework (ISO 14001)
- Standards and guidelines – ISO 50001 / ISO 30134
- Measurement and categories
- Baselining
- Trend analysis
- Reporting
Module 4 Title Power Efficiency Indicators
Module 4 Content
- Various efficiency indicators
- Power Usage Effectiveness (PUE)
- PUE measurement levels
- Factors affecting PUE
- Measurement points and intervals
- PUE in mixed source environments
- Measuring PUE in a mixed-use building
- PUE reporting
- Impact of PUE after optimising IT load
Module 5 Title Electrical Energy Savings (Electrical)
Module 5 Content
- Identifying the starting point for saving energy
- Sizing of power
- DC power
- Generators
- UPS systems
- Power Factor (PF)
- Energy savings on lighting
Module 6 Title Electrical Energy Savings (Mechanical)
Module 6 Content
- Energy savings on the cooling infrastructure
- Temperature and humidity setpoints
- Various energy-efficient cooling technologies
- Energy savings on the airflow
- Liquid cooling
- Energy reusage
- PUE, ERE/ERF and Control Volume
Module 7 Title Electrical Energy Savings (ICT)
Module 7 Content
- Procurement
- IT equipment energy efficiency
- ITEEsv, SMPE, SMPO
- IT equipment utilisation
- Server virtualisation
- Open compute project
Module 8 Title Electrical Energy Savings (Data Storage)
Module 8 Content
- Data management
- Data storage management
- Data storage equipment efficiency
Module 9 Title Water Management
Module 9 Content
- Water Usage Effectiveness (WUE)
- Improving WUE
- Water usage at the power generation source
- Energy Water Intensity Factor (EWIF)
Module 10 Title Waste Management
Module 10 Content
- Waste management policies
- Life-cycle assessment (Cradle to the grave)
- 3 R’s for waste management
- Reduce
- Reuse
- Second-hand market
- Recycle
Module 11 Title Sustainable Energy Usage
Module 11 Content
- Sustainable energy sources
- Power purchase agreements
- Energy attribute certificates
- Renewable Energy Factor (REF)
- Matching renewable energy supply and demand
- Sustainable energy storage
- Carbon trading
Module 12 Title Automated Environmental Management Systems
Module 12 Content
- Use of AI and machine learning
- Load migration
- Data Centre Infrastructure Management (DCIM) solutions
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Certified Data Centre Facilities Operations Specialist

Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly. The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.

The CDFOS® (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS® (Data Centre Operations Standard).

Additional Info

Certification Course & Certificate
Course Code CDFOS
Price RM5300
Exam Price Include
Exam Code CDFOS
Duration 3 Days
CertificationInfo Certified Data Centre Facilities Operations Specialist
Principals EPI
Schedule
5-7 Feb 2024 (VILT)
3-5 Apr 2024 (VILT)
10-12 Jun 2024
26-28 Jun 2024 (VILT)
21-23 Aug 2024
21-23 Aug 2024 (VILT)
16-18 Oct 2024 (VILT)
27-29 Nov 2024
4-6 Dec 2024 (VILT)
Extra Button Download EPI CDFOS Brochure Now
Audience
The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.
Prerequisities
It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOS® course.
At Course Completion
After completion of the course the participant will be able to:

• Implement and support requirements for Service Level Management
• Practice safety aspects
• Maintain the security of the physical data centre facility
• Coordinate and supervise data centre facilities and equipment maintenance
• Provide service management for data centre services
• Operate the data centre making use of floor-, capacity and equipment life cycle management
• Monitor and report on data centre availability, capacity and capability
• Manage and implement basic data centre projects
• Manage and support the document life cycle
• Improve the overall efficiency of the data centre contributing to cost saving operations
Module 1 Title Service Level Management
Module 1 Content
• Service Level Management
• Needs analysis
• Capability assessment
• Service portfolio and catalogue
• Service Level Agreements
• Reporting ‐ Complaint procedure
• Customer satisfaction
• Service Improvement Process (SIP)
Module 2 Title Safety and Crisis Management
Module 2 Content
• Most common type of accidents and why they often happen
• The roles and responsibilities of appointed safety staff
• The importance of the OH&S or WHS manual
• Calibration of measurement and test equipment
• Proper lock-out/tag-out procedures
• Emergency response plan requirement for various potential emergencies
• The importance of Permit To Work
Module 3 Title Physical Security
Module 3 Content
• Standard Operating Procedures (SOP) for security
• Security risk assessment
• Security zones
• Physical inspections / security patrols
• Delivery of goods / holding area
• Entry control of individuals
• Badges and key management
• Security monitoring
• Security incident reporting
Module 4 Title Facilities Maintenance
Module 4 Content
• The importance of maintenance
• Maintenance definitions
• Maintenance operations procedures (MOP)
• Service reports
• Spare management
• Tools
• Housekeeping
Module 5 Title Data Centre Operations
Module 5 Content
• Shift handover
• Walk around duties
• Service management
• Release management
• Configuration management
• Floor management
• Equipment life cycle management
Module 6 Title Monitoring / Reporting / Control
Module 6 Content
• Monitoring requirements
• Facilities monitoring matrix
• Sensor / alarm point testing and calibration
• Notification matrix
• Escalation requirements
• Reporting
Module 7 Title Project Management
Module 7 Content
• Project management
• Project organization
• Project manager
• Initiation
• Planning
• Execution
• Monitor and control
• Closing
• Evaluation / lessons learnt
Module 8 Title Environmental Sustainability
Module 8 Content
• The importance of sustainability
• Environmental standards
• Power efficiency indicators
• Energy saving best practises
• Water management
• Sustainable energy usage
Module 9 Title Governance and Compliance
Module 9 Content
• The importance of document management
• The siz sub-processes of document management
• Asset management
• Requirements or asset recording
Module 10 Title Exam: Certified Data Centre Facilities Operations Specialist (CDFOS®)
Module 10 Content
Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
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Certified Data Centre Facilities Operations Manager (VILT)

Managing the facilities of today’s hi-end and hi-availability data centres is an extremely demanding and complex task which is often under estimated. There is often very little appreciation and understanding of the complexities of managing today's mission critical data centres, especially since many of the data centres are operating at, or near, their design limits and downtime is never an option. The way a data centre is managed at the facilities layer makes all the difference. Even a data centre designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes.

The CDFOM® course is a 3 day course which will enable participants to gain in-depth knowledge in managing data centre operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/crisis management as well how to keep operations really simple, manageable, effective and efficient and much more.

Additional Info

Certification Course & Certificate
Course Code CDFOM-VILT
Price 5300
Exam Price Include
Exam Code CDFOM
Duration 3 Days
CertificationInfo Certified Data Centre Facilities Operations Manager
Principals EPI
Schedule
17-19 Jan 2024 (VILT)
20-22 Mar 2024 (VILT)
8-10 May 2024 (VILT)
10-12 Jul 2024 (VILT)
4-6 Sep 2024 (VILT)
13-15 Nov 2024 (VILT)
4-6 Dec 2024 (VILT)
Extra Button Download EPI CDFOM Brochure Now
Audience
- The primary audience for this course is an IT, facilities or Data Centre Operations professional working in and around the data centre and having oversight accountability or responsibility for achieving and improving high availability and manageability of the data centre operations.
Prerequisities
It is advisable for the participants to have some experience in data centre operations although it is not required. Highly recommended is to attend the DCFC®/CDCP® prior to attending CDFOM®.
At Course Completion
After completing this course, you will be able to:
- Perform the needs analysis translating business requirements to data center services
- Set-up and manage the data center operations team
- Implement and monitor safety- and security practices
- Identify a suitable maintenance program for the data center facility and its equipment
- Select the appropriate policies and procedures required for data center operations
- Monitor the data center availability, capacity and capability
- Manage and implement basic data center projects
- Set-up and implement an environmental sustainability program
- Select an appropriate back-up site to support organizational resilience
- Identify and respond to risk in the data center
- Manage and support the document life cycle
- Create a basic budget proposal
- Select and manage vendors and measure their performance
- Manage data center assets
Module 1 Title Service Level Management
Module 1 Content
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
Module 2 Title The Data Center Organization
Module 2 Content
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
Module 3 Title Managing Safety & Statutory Requirements
Module 3 Content
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
Module 4 Title Managing Physical Security
Module 4 Content
- Security policies and procedures
- Security standards and guidelines
- Security staff
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
Module 5 Title Facilities Management
Module 5 Content
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spart part management
- Contamination control
Module 6 Title Data Center Operations
Module 6 Content
- Policies and procedures for data center operations
- Service operations and the daily data center operations
Module 7 Title Monitoring / Reporting / Control
Module 7 Content
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
Module 8 Title Project Management
Module 8 Content
- Project management
- Project organization
- Project manager
- Project phases
Module 9 Title Environment Sustainability
Module 9 Content
- The importance of sustainability
- Sustainability policies
- Environmental management
- Power efficiency indicators ‐
- Waste management ‐
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
Module 10 Title Organizational Resilience
Module 10 Content
- Business continuity
- Data center facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
Module 11 Title Governance, Risk and Compliance
Module 11 Content
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management
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Certified Data Centre Facilities Operations Manager

Check Certified Data Centre Facilities Operations Manager (VILT) Class Schedule

Additional Info

Certification Course & Certificate
Course Code CDFOM
Price RM5300
Exam Price Include
Exam Code CDFOM
Duration 3 Days
CertificationInfo Certified Data Centre Facilities Operations Manager
Principals EPI
Schedule
6-8 Mar 2024
1-3 Jul 2024
25-27 Sep 2024
Extra Button Download EPI CDFOM Brochure Now
Audience
- The primary audience for this course is an IT, facilities or Data Centre Operations professional working in and around the data centre and having oversight accountability or responsibility for achieving and improving high availability and manageability of the data centre operations.
Prerequisities
It is advisable for the participants to have some experience in data centre operations although it is not required. Highly recommended is to attend the DCFC®/CDCP® prior to attending CDFOM®.
At Course Completion
After completing this course, you will be able to:
- Perform the needs analysis translating business requirements to data center services
- Set-up and manage the data center operations team
- Implement and monitor safety- and security practices
- Identify a suitable maintenance program for the data center facility and its equipment
- Select the appropriate policies and procedures required for data center operations
- Monitor the data center availability, capacity and capability
- Manage and implement basic data center projects
- Set-up and implement an environmental sustainability program
- Select an appropriate back-up site to support organizational resilience
- Identify and respond to risk in the data center
- Manage and support the document life cycle
- Create a basic budget proposal
- Select and manage vendors and measure their performance
- Manage data center assets
Module 1 Title Service Level Management
Module 1 Content
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
Module 2 Title The Data Center Organization
Module 2 Content
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
Module 3 Title Managing Safety & Statutory Requirements
Module 3 Content
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
Module 4 Title Managing Physical Security
Module 4 Content
- Security policies and procedures
- Security standards and guidelines
- Security staff
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
Module 5 Title Facilities Management
Module 5 Content
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spart part management
- Contamination control
Module 6 Title Data Center Operations
Module 6 Content
- Policies and procedures for data center operations
- Service operations and the daily data center operations
Module 7 Title Monitoring / Reporting / Control
Module 7 Content
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
Module 8 Title Project Management
Module 8 Content
- Project management
- Project organization
- Project manager
- Project phases
Module 9 Title Environment Sustainability
Module 9 Content
- The importance of sustainability
- Sustainability policies
- Environmental management
- Power efficiency indicators ‐
- Waste management ‐
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
Module 10 Title Organizational Resilience
Module 10 Content
- Business continuity
- Data center facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
Module 11 Title Governance, Risk and Compliance
Module 11 Content
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management
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PMP, Project Management Professional (PMP), CAPM, Certified Associate in Project Management (CAPM) are registered marks of the Project Management Institute, Inc.