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Training
Certificate
CAI: ITIL® Specialist: Collaborate, Assure and Improve
Course Information
Course Name
CAI: ITIL® Specialist: Collaborate, Assure and Improve
Exam code
CAI
Duration
3 Days
Certification
Overview
Audience Profile
Prerequisities
At Course Completion
Course Outline
Overview
This 3-day ITIL® 4 Specialist: Collaborate, Assure, and Improve training course provides candidates with a comprehensive understanding of the key concepts, principles, value, and challenges associated with five ITIL® 4 management practices: ITIL® 4 Relationship Management, ITIL® 4 Supplier Management, ITIL® 4 Service Level Management, ITIL® 4 Continual Improvement, and ITIL® 4 Information Security Management. The course offers best practice guidance at both strategic and operational levels to help candidates maximise the value of these practices.
The ITIL® 4 Collaborate, Assure, and Improve Specialist module is structured in alignment with the ITIL® framework. The examination evaluates candidates on their ability to demonstrate a thorough understanding and practical application of the concepts covered in these five ITIL® 4 practice areas.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Overview
Overview
This 3-day ITIL® 4 Specialist: Collaborate, Assure, and Improve training course provides candidates with a comprehensive understanding of the key concepts, principles, value, and challenges associated with five ITIL® 4 management practices: ITIL® 4 Relationship Management, ITIL® 4 Supplier Management, ITIL® 4 Service Level Management, ITIL® 4 Continual Improvement, and ITIL® 4 Information Security Management. The course offers best practice guidance at both strategic and operational levels to help candidates maximise the value of these practices.
The ITIL® 4 Collaborate, Assure, and Improve Specialist module is structured in alignment with the ITIL® framework. The examination evaluates candidates on their ability to demonstrate a thorough understanding and practical application of the concepts covered in these five ITIL® 4 practice areas.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audience Profile
Audience Profile
Candidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.
Prerequisities
Prerequisites
An ITIL® 4 Foundation certification is a pre-requisite for studying ITIL® 4 Specialist: Collaborate, Assure and Improve
At Course Completion
At Course Completion
The ITIL® 4 Specialist: Collaborate, Assure and Improve course enables professionals to:
- Understand the key concepts of the CAI practices.
- Understand the processes of the CAI practices.
- Understand the roles and competences of the CAI practices.
- Understand how information and technology support and enable the CAI practices.
- Understand the role of partners and suppliers in the CAI practices.
- Understand how the ITIL® capability model can be used to develop the CAI practices.
- Understand how the ITIL® guiding principles support the CAI practices.
Course Outline
Course Outline
Module 1: Introduction to the CAI practices
Module 2: Relationship Management (RSM)
- Introduction to Relationship Management (RSM)
- Value Streams and Processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
Module 3: Supplier Management (SM)
- Introduction to supplier management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
Module 4: Service level management
- Introduction to service level management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
Module 5: Continual improvement
- Introduction to continual improvement
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
Module 6: Information security management
- Introduction to Information security management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
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