Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL® management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL® 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL® 4 maturity model.

These are the 15 practices available:

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management
• Change Enablement
• Deployment Management
• Release Management
• Service Configuration Management
• IT Asset Management
• Relationship Management
• Supplier Management
• Service Level Management
• Continual Improvement
• Information Security Management

The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.

There are three combined practice courses currently available:

• MSF: ITIL® Specialist: Monitor, Support and Fulfil
• PIC: ITIL® Specialist: Plan, Implement and Control
• CAI: ITIL® Specialist: Collaborate, Assure and Improve
  

To achieve the ITIL® 4 Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL® Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL® Specialist: Create, Deliver and Support module.

Schedule Your Exam and Get Certified

Schedule your exam with Iverson’s Test Administrator at [email protected]