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MSF: ITIL® Specialist: Monitor, Support and Fulfil

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Training
Certificate

MSF: ITIL® Specialist: Monitor, Support and Fulfil

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Course Information

Course Name

MSF: ITIL® Specialist: Monitor, Support and Fulfil

Exam code

MSF

Duration

3 Days

Certification

Overview

The ITIL® 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL® Management Practices at both strategic and operational levels maximizing value from these practices.

  • ITIL® 4 Practitioner: Incident Management
  • ITIL® 4 Practitioner: Service Desk
  • ITIL® 4 Practitioner: Problem Management
  • ITIL® 4 Practitioner: Service Request Management
  • ITIL® 4 Practitioner: Monitoring and Event Management

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Overview

Overview

The ITIL® 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL® Management Practices at both strategic and operational levels maximizing value from these practices.

  • ITIL® 4 Practitioner: Incident Management
  • ITIL® 4 Practitioner: Service Desk
  • ITIL® 4 Practitioner: Problem Management
  • ITIL® 4 Practitioner: Service Request Management
  • ITIL® 4 Practitioner: Monitoring and Event Management

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

This training and certification is designed for:

  • ITSM managers, aspiring managers, and practitioners looking to enhance their ITSM expertise based on ITIL® 4.
  • ITSM professionals aiming to validate their skills and knowledge in building effective cross-practice collaboration and value streams.
  • Individuals working towards the ITIL® Practice Manager and/or ITIL® Master designation.

Prerequisites

An ITIL® 4 Foundation certification is a pre-requisite for studying Monitoring and Event Management.

At Course Completion

This course will help you to:

  • Define the key concepts, principles, value and challenges of ITIL® 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organization’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL® Maturity Model.

Course Outline

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • The recommendations for the practice success
  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • Τhe role of partners and suppliers in the practice
  • Ηow the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success
  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success
  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for practice success
  • The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success
  • Understand the processes and value streams of the Monitor, Support, and Fulfil practices
  • How information and technology support and enable the practices
  • Recommendations practice success
Course Price

RM7,100.00 exc. 8% tax

Training Dates

Product price:RM7,100.00 exc. 8% tax
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Certification Details

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