FAQ

5-6 Apr 2021

31 May - 1 Jun 2021

5-6 Jul 2021

2-3 Aug 2021

4-5 Oct 2021

29-30 Nov 2021

The Information Protection Administrator plans and implements controls that meet organizational compliance needs. This person is responsible for translating requirements and compliance controls into technical implementation. They assist organizational control owners to become and stay compliant. They work with information technology (IT) personnel, business application owners, human resources, and legal stakeholders to implement technology that supports policies and controls necessary to sufficiently address regulatory requirements for their organization. They also work with the compliance and security leadership such as a Chief Compliance Officer and Security Officer to evaluate the full breadth of associated enterprise risk and partner to develop those policies. This person defines applicable requirements and tests IT processes and operations against those policies and controls. They are responsible for creating policies and rules for content classification, data loss prevention, governance, and protection.

After completing this course, students will be able to:

• Explain and use sensitivity labels.
• Configure Data Loss Prevention policies.
• Secure messages in Office 365.
• Describe the information governance configuration process.
• Define key terms associated with Microsoft’s information protection and governance solutions.
• Explain the Content explorer and Activity explorer.
• Describe how to use sensitive information types and trainable classifiers.
• Review and analyze DLP reports.
• Identify and mitigate DLP policy violations.
• Describe the integration of DLP with Microsoft Cloud App Security (MCAS).
• Deploy Endpoint DLP
• Describe records management
• Configure event driven retention
• Import a file plan
• Configure retention policies and labels
• Create custom keyword dictionaries
• Implement document fingerprinting

In this module we discuss how to implement data loss prevention techniques to secure your Microsoft 365 data. Learn how to discover, classify, and protect sensitive and business-critical content throughout its lifecycle across your organization. Learn how to configure and implement data loss prevention policies and integrate them with Microsoft Cloud App Security. Learn how to respond to and mitigate data loss policy violations.

Lessons

• Prevent Data loss in Microsoft 365
• Implement Endpoint data loss prevention
• Configure DLP policies for Microsoft Cloud App Security and Power Platform
• Manage DLP policies and reports in Microsoft 365

Lab : Implement Data Loss Prevention

• Manage DLP policies
• Mange Endpoint DLP
• Test DLP policies
• Mange DLP reports

After completing this module, students will be able to:

• Describe the information protection configuration process.
• Articulate deployment and adoption best practices.
• Describe the integration of DLP with Microsoft Cloud App Security (MCAS).
• Configure policies in Microsoft Cloud App Security.
• Review and analyze DLP reports.
• Identify and mitigate DLP policy violations.
• Mitigate DLP violations in MCAS.

In this module you will learn how to plan and implement information governance strategies for an organization. Learn how to manage your content lifecycle using solutions to import, store, and classify business-critical data so you can keep what you need and delete what you don't. Learn how to manage retention for Microsoft 365, and how retention solutions are implemented in the individual Microsoft 365 services. Learn how to use intelligent classification to automate and simplify the retention schedule for regulatory, legal, and business-critical records in your organization.

Lessons

• Govern information in Microsoft 365
• Manage data retention in Microsoft 365 workloads
• Manage records in Microsoft 365

Lab : Implement Information Governance

• Configure Retention Labels
• Implement Retention Labels
• Configure Service-based Retention
• Use eDiscovery for Recovery
• Configure Records Management

After completing this module, students will be able to:

• Describe the information governance configuration process.
• Articulate deployment and adoption best practices.
• Describe the retention features in Microsoft 365 workloads.
• Configure retention settings in Microsoft Teams and SharePoint Online.
• Implement retention for Exchange Mailbox items.
• Recover content protected by retention settings.
• Regain protected items from Exchange Mailboxes.
• Describe the records management configuration process.

26-28,30 Apr 2021

21-25 Jun 2021

23-26 Aug 2021

25-28 Oct 2021

13-16 Dec 2021

This course is for the Identity and Access Administrators who are planning to take the associated certification exam, or who are performing identity and access administration tasks in their day-to-day job. This course would also be helpful to an administrator or engineer that wants to specialize in providing identity solutions and access management systems for Azure-based solutions; playing an integral role in protecting an organization.

After completing this course, students will be able to:

• Implement an identity management solution
• Implement an authentication and access management solutions
• Implement access management for apps
• Plan and implement an identity governancy strategy

Implement and administer your access management using Azure AD. Use MFA, conditional access, and identity protection to manager your identity solution.

Lessons

• Secure Azure AD user with MFA
• Manage user authentication
• Plan, implement, and administer conditional access
• Manage Azure AD identity protection

Lab : Enable Azure AD MFA

Lab : Configure and deploy self-service password reset (SSPR)

Lab : Work with security defaults

Lab : Implement conditional access policies, roles, and assignments

Lab : Configure authentication session controls

Lab : Manage Azure AD smart lockout values

Lab : Enable sign-in risk policy

Lab : Configure Azure AD MFA authentication registration policy

After completing this module, students will be able to:

• Configure and manage user authentication including MFA
• Control access to resources using conditional access
• Use Azure AD Identity Protection to protect your organization

Explore how applications can and should be added to your identity and access solution with application registration in Azure AD.

Lessons

• Plan and design the integration of enterprise for SSO
• Implement and monitor the integration of enterprise apps for SSO
• Implement app registration

Lab : Implement access management for apps

Lab : Create a custom role to management app registration

Lab : Register an application

Lab : Grant tenant-wide admin consent to an application

Lab : Add app roles to applications and recieve tokens

After completing this module, students will be able to:

• Register a new application to your Azure AD
• Plan and implement SSO for enterprise application
• Monitor and maintain enterprise applications

Design and implement identity governance for your identity solution using entitlement, access reviews, privileged access, and monitoring your Azure Active Directory (Azure AD).

Lessons

• Plan and implement entitlement management
• Plan, implement, and manage access reviews
• Plan and implement privileged access
• Monitor and maintain Azure AD

Lab : Creat and manage a resource catalog with Azure AD entitlement

Lab : Add terms of use acceptance report

Lab : Manage the lifecycle of external users with Azure AD identity governance

Lab : Create access reviews for groups and apps

Lab : Configure PIM for Azure AD roles

Lab : Assign Azure AD role in PIM

Lab : Assign Azure resource roles in PIM

Lab : Connect data from Azure AD to Azure Sentinel

After completing this module, students will be able to:

• Mange and maintain Azure AD from creation to solution
• Use access reviews to maintain your Azure AD
• Grant access to users with entitlement management

26-28,30 Apr 2021

21-25 Jun 2021

23-27 Aug 2021

25-28 Oct 2021

13-16 Dec 2021

The Microsoft Security Operations Analyst collaborates with organizational stakeholders to secure information technology systems for the organization. Their goal is to reduce organizational risk by rapidly remediating active attacks in the environment, advising on improvements to threat protection practices, and referring violations of organizational policies to appropriate stakeholders. Responsibilities include threat management, monitoring, and response by using a variety of security solutions across their environment. The role primarily investigates, responds to, and hunts for threats using Microsoft Azure Sentinel, Azure Defender, Microsoft 365 Defender, and third-party security products. Since the Security Operations Analyst consumes the operational output of these tools, they are also a critical stakeholder in the configuration and deployment of these technologies.

After completing this course, students will be able to:

• Explain how Microsoft Defender for Endpoint can remediate risks in your environment
• Create a Microsoft Defender for Endpoint environment
• Configure Attack Surface Reduction rules on Windows 10 devices
• Perform actions on a device using Microsoft Defender for Endpoint
• Investigate domains and IP addresses in Microsoft Defender for Endpoint
• Investigate user accounts in Microsoft Defender for Endpoint
• Configure alert settings in Microsoft Defender for Endpoint
• Explain how the threat landscape is evolving
• Conduct advanced hunting in Microsoft 365 Defender
• Manage incidents in Microsoft 365 Defender
• Explain how Microsoft Defender for Identity can remediate risks in your environment.
• Investigate DLP alerts in Microsoft Cloud App Security
• Explain the types of actions you can take on an insider risk management case.
• Configure auto-provisioning in Azure Defender
• Remediate alerts in Azure Defender
• Construct KQL statements
• Filter searches based on event time, severity, domain, and other relevant data using KQL
• Extract data from unstructured string fields using KQL
• Manage an Azure Sentinel workspace
• Use KQL to access the watchlist in Azure Sentinel
• Manage threat indicators in Azure Sentinel
• Explain the Common Event Format and Syslog connector differences in Azure Sentinel
• Connect Azure Windows Virtual Machines to Azure Sentinel
• Configure Log Analytics agent to collect Sysmon events
• Create new analytics rules and queries using the analytics rule wizard
• Create a playbook to automate an incident response
• Use queries to hunt for threats
• Observe threats over time with livestream

Analyze threat data across domains and rapidly remediate threats with built-in orchestration and automation in Microsoft 365 Defender. Learn about cybersecurity threats and how the new threat protection tools from Microsoft protect your organization’s users, devices, and data. Use the advanced detection and remediation of identity-based threats to protect your Azure Active Directory identities and applications from compromise.

Lessons

• Introduction to threat protection with Microsoft 365
• Mitigate incidents using Microsoft 365 Defender
• Protect your identities with Azure AD Identity Protection
• Remediate risks with Microsoft Defender for Office 365
• Safeguard your environment with Microsoft Defender for Identity
• Secure your cloud apps and services with Microsoft Cloud App Security
• Respond to data loss prevention alerts using Microsoft 365
• Manage insider risk in Microsoft 365

Lab : Mitigate threats using Microsoft 365 Defender

• Mitigate Attacks with Microsoft 365 Defender

After completing this module, students will be able to:

• Explain how the threat landscape is evolving.
• Manage incidents in Microsoft 365 Defender
• Conduct advanced hunting in Microsoft 365 Defender
• Describe the investigation and remediation features of Azure Active Directory Identity Protection.
• Define the capabilities of Microsoft Defender for Endpoint.
• Explain how Microsoft Defender for Endpoint can remediate risks in your environment.
• Define the Cloud App Security framework
• Explain how Cloud Discovery helps you see what's going on in your organization

Use Azure Defender integrated with Azure Security Center, for Azure, hybrid cloud, and on-premises workload protection and security. Learn the purpose of Azure Defender, Azure Defender's relationship to Azure Security Center, and how to enable Azure Defender. You will also learn about the protections and detections provided by Azure Defender for each cloud workload. Learn how you can add Azure Defender capabilities to your hybrid environment.

Lessons

• Plan for cloud workload protections using Azure Defender
• Explain cloud workload protections in Azure Defender
• Connect Azure assets to Azure Defender
• Connect non-Azure resources to Azure Defender
• Remediate security alerts using Azure Defender

Lab : Mitigate threats using Azure Defender

• Deploy Azure Defender
• Mitigate Attacks with Azure Defender

After completing this module, students will be able to:

• Describe Azure Defender features
• Explain Azure Security Center features
• Explain which workloads are protected by Azure Defender
• Explain how Azure Defender protections function
• Configure auto-provisioning in Azure Defender
• Describe manual provisioning in Azure Defender
• Connect non-Azure machines to Azure Defender
• Describe alerts in Azure Defender
• Remediate alerts in Azure Defender
• Automate responses in Azure Defender

Write Kusto Query Language (KQL) statements to query log data to perform detections, analysis, and reporting in Azure Sentinel. This module will focus on the most used operators. The example KQL statements will showcase security related table queries. KQL is the query language used to perform analysis on data to create analytics, workbooks, and perform hunting in Azure Sentinel. Learn how basic KQL statement structure provides the foundation to build more complex statements. Learn how to summarize and visualize data with a KQL statement provides the foundation to build detections in Azure Sentinel. Learn how to use the Kusto Query Language (KQL) to manipulate string data ingested from log sources.

Lessons

• Construct KQL statements for Azure Sentinel
• Analyze query results using KQL
• Build multi-table statements using KQL
• Work with data in Azure Sentinel using Kusto Query Language

Lab : Create queries for Azure Sentinel using Kusto Query Language (KQL)

• Construct Basic KQL Statements
• Analyze query results using KQL
• Build multi-table statements using KQL
• Work with string data using KQL statements

After completing this module, students will be able to:

• Construct KQL statements
• Search log files for security events using KQL
• Filter searches based on event time, severity, domain, and other relevant data using KQL
• Summarize data using KQL statements
• Render visualizations using KQL statements
• Extract data from unstructured string fields using KQL
• Extract data from structured string data using KQL
• Create Functions using KQL

Get started with Azure Sentinel by properly configuring the Azure Sentinel workspace. Traditional security information and event management (SIEM) systems typically take a long time to set up and configure. They're also not necessarily designed with cloud workloads in mind. Azure Sentinel enables you to start getting valuable security insights from your cloud and on-premises data quickly. This module helps you get started. Learn about the architecture of Azure Sentinel workspaces to ensure you configure your system to meet your organization's security operations requirements. As a Security Operations Analyst, you must understand the tables, fields, and data ingested in your workspace. Learn how to query the most used data tables in Azure Sentinel.

Lessons

• Introduction to Azure Sentinel
• Create and manage Azure Sentinel workspaces
• Query logs in Azure Sentinel
• Use watchlists in Azure Sentinel
• Utilize threat intelligence in Azure Sentinel

Lab : Configure your Azure Sentinel environment

• Create an Azure Sentinel Workspace
• Create a Watchlist
• Create a Threat Indicator

After completing this module, students will be able to:

• Identify the various components and functionality of Azure Sentinel.
• Identify use cases where Azure Sentinel would be a good solution.
• Describe Azure Sentinel workspace architecture
• Install Azure Sentinel workspace
• Manage an Azure Sentinel workspace
• Create a watchlist in Azure Sentinel
• Use KQL to access the watchlist in Azure Sentinel
• Manage threat indicators in Azure Sentinel
• Use KQL to access threat indicators in Azure Sentinel

Connect data at cloud scale across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds to Azure Sentinel. The primary approach to connect log data is using the Azure Sentinel provided data connectors. This module provides an overview of the available data connectors. You will get to learn about the configuration options and data provided by Azure Sentinel connectors for Microsoft 365 Defender.

Lessons

• Connect data to Azure Sentinel using data connectors
• Connect Microsoft services to Azure Sentinel
• Connect Microsoft 365 Defender to Azure Sentinel
• Connect Windows hosts to Azure Sentinel
• Connect Common Event Format logs to Azure Sentinel
• Connect syslog data sources to Azure Sentinel
• Connect threat indicators to Azure Sentinel

Lab : Connect logs to Azure Sentinel

• Connect Microsoft services to Azure Sentinel
• Connect Windows hosts to Azure Sentinel
• Connect Linux hosts to Azure Sentinel
• Connect Threat intelligence to Azure Sentinel

After completing this module, students will be able to:

• Explain the use of data connectors in Azure Sentinel
• Explain the Common Event Format and Syslog connector differences in Azure Sentinel
• Connect Microsoft service connectors
• Explain how connectors auto-create incidents in Azure Sentinel
• Activate the Microsoft 365 Defender connector in Azure Sentinel
• Connect Azure Windows Virtual Machines to Azure Sentinel
• Connect non-Azure Windows hosts to Azure Sentinel
• Configure Log Analytics agent to collect Sysmon events
• Explain the Common Event Format connector deployment options in Azure Sentinel
• Configure the TAXII connector in Azure Sentinel
• View threat indicators in Azure Sentinel

Detect previously uncovered threats and rapidly remediate threats with built-in orchestration and automation in Azure Sentinel. You will learn how to create Azure Sentinel playbooks to respond to security threats. You'll investigate Azure Sentinel incident management, learn about Azure Sentinel events and entities, and discover ways to resolve incidents. You will also learn how to query, visualize, and monitor data in Azure Sentinel.

Lessons

• Threat detection with Azure Sentinel analytics
• Threat response with Azure Sentinel playbooks
• Security incident management in Azure Sentinel
• Use entity behavior analytics in Azure Sentinel
• Query, visualize, and monitor data in Azure Sentinel

Lab : Create detections and perform investigations using Azure Sentinel

• Create Analytical Rules
• Model Attacks to Define Rule Logic
• Mitigate Attacks using Azure Sentinel
• Create Workbooks in Azure Sentinel

After completing this module, students will be able to:

• Explain the importance of Azure Sentinel Analytics.
• Create rules from templates.
• Manage rules with modifications.
• Explain Azure Sentinel SOAR capabilities.
• Create a playbook to automate an incident response.
• Investigate and manage incident resolution.
• Explain User and Entity Behavior Analytics in Azure Sentinel
• Explore entities in Azure Sentinel
• Visualize security data using Azure Sentinel Workbooks.

In this module, you'll learn to proactively identify threat behaviors by using Azure Sentinel queries. You'll also learn to use bookmarks and livestream to hunt threats. You will also learn how to use notebooks in Azure Sentinel for advanced hunting.

Lessons

• Threat hunting with Azure Sentinel
• Hunt for threats using notebooks in Azure Sentinel

Lab : Threat hunting in Azure Sentinel

• Threat Hunting in Azure Sentinel
• Threat Hunting using Notebooks

After completing this module, students will be able to:

• Describe threat hunting concepts for use with Azure Sentinel
• Define a threat hunting hypothesis for use in Azure Sentinel
• Use queries to hunt for threats.
• Observe threats over time with livestream.
• Explore API libraries for advanced threat hunting in Azure Sentinel
• Create and use notebooks in Azure Sentinel

2 Apr 2021

4 Jun 2021

2 Jul 2021

3 Sep 2021

1 Oct 2021

3 Dec 2021

The audience for this course is looking to familiarize themselves with the fundamentals of security, compliance, and identity (SCI) across cloud-based and related Microsoft services. The content for this course aligns to the SC-900 exam objective domain. Candidates should be familiar with Microsoft Azure and Microsoft 365 and understand how Microsoft security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution.

After completing this course, students will be able to:

• Describe basic concepts of security, compliance, and identity.
• Describe the concepts and capabilities of Microsoft identity and access management solutions.
• Describe the capabilities of Microsoft security solutions.
• Describe the compliance management capabilities in Microsoft.

Learn about core concepts, principles, and methodologies that are foundational to security, compliance, and identity solutions, including Zero-Trust, shared responsibility, our privacy principles, and more.

Lessons

• Describe security concepts and methodologies.
• Describe Microsoft security and compliance principles.

After completing this module, students will be able to:

• Describe security concepts and methodologies.
• Explore the Service Trust Portal.
• Know where to go to find and review Azure compliance documentation.

Learn about Azure AD services and identity principals, secure authentication, access management capabilities, as well as identity protection and governance.

Lessons

• Describe identity concepts
• Describe the basic services and identity types of Azure AD
• Describe the authentication capabilities of Azure AD
• Describe the access management capabilities of Azure AD
• Describe the identity protection and governance capabilities of Azure AD

After completing this module, students will be able to:

• Describe basic identity concepts.
• Describe the basic services and identity types of Azure AD
• Describe the authentication capabilities of Azure AD.
• Describe the access management capabilities of Azure AD.
• Describe the identity protection and governance capabilities of Azure AD.

Learn about security capabilities in Microsoft. Topics covered will include network and platform capabilities of Azure, Azure security management, and Sentinel. You’ll learn about threat protection with Microsoft 365 Defender and Microsoft 365 security management, and you'll explore endpoint protection with Intune.

Lessons

• Describe the basic security capabilities in Azure
• Describe the security management capabilities of Azure
• Describe the security capabilities of Azure Sentinel
• Describe the threat protection capabilities of Microsoft 365
• Describe the security management capabilities of Microsoft 365
• Describe endpoint security with Microsoft Intune
• Module summary

After completing this module, students will be able to:

• Describe the basic security capabilities in Azure.
• Describe the security management capabilities of Azure.
• Describe the security capabilities of Azure Sentinel.
• Describe the threat protection capabilities of Microsoft 365.
• Describe the security management capabilities of Microsoft 365.
• Describe endpoint security with Microsoft Intune.

Learn about compliance solutions in Microsoft. Topics covered will include Compliance center, Information protection and governance in Microsoft 365, Insider Risk, audit, and eDiscovery solutions. Also covered are Azure resources governance capabilities.

Lessons

• Describe the compliance management capabilities in Microsoft
• Describe the information protection and governance capabilities of Microsoft 365
• Describe the insider risk capabilities in Microsoft 365
• Describe the eDiscovery capabilities of Microsoft 365
• Describe the audit capabilities of Microsoft 365
• Describe the resource governance capabilities in Azure

After completing this module, students will be able to:

• Describe the compliance management capabilities in Microsoft.
• Describe the information protection and governance capabilities of Microsoft 365.
• Describe the insider risk capabilities in Microsoft 365.
• Describe the eDiscovery capabilities of Microsoft 365.
• Describe the audit capabilities of Microsoft 365.
• Describe the resource governance capabilities in Azure.

12-13 Apr 2021

12-13 Jul 2021

11-12 Oct 2021

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the finance and operations capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

After completing this course, you will be able to:

• Describe the capabilities and functionality of Dynamics 365 Supply Chain Management
• Describe the capabilities and functionality of Dynamics 365 Finance
• Describe the capabilities and functionality of Dynamics 365 Commerce
• Describe the capabilities and functionality of Dynamics 365 Human Resources
• Describe the capabilities and functionality of Dynamics 365 Project Operations (ERP)

This module covers the basic concepts of enterprise resource management and what the finance and operations apps have in common before diving into Dynamics 365 Supply Chain Management. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.

Lessons

• Get introduced to the finance and operations apps
• Identify general capabilities of Dynamics 365 Supply Chain Management
• Explore warehouse and inventory capabilities in Dynamics 365 Supply Chain Management
• Explore manufacturing strategies in Dynamics 365 Supply Chain Management
• Explore asset management capabilities in Dynamics 365 Supply Chain Management
• Capstone lab

Lab: Navigate the finance and operations apps

Lab: Explore workspaces and filtering

Lab: Create a Product

Lab: Create a Purchase Order

Lab: Create a Warehouse

Lab: Create a Production Order

Lab: Create a planned Work Order

Lab: Dynamics 365 Supply Chain Management Capstone lab

• Explore Product Management
• Explore Warehouse Management
• Explore Production Management
• Explore Inventory Management
• Explore Procurement and Sourcing

After completing this module, students will be able to:

• Describe the common features of the finance and operations apps
• Describe the general capabilities of Dynamics 365 Supply Chain Management
• Describe the warehouse and inventory management, manufacturing and asset management capabilities

In this module we take a look at Dynamics 365 Finance. We will cover core capabilities of the product before focusing on general ledger, accounts payable and accounts receivable. Next, we explore expense management and budgeting in Dynamics 365 Finance.

Lessons

• Explore Dynamics 365 Finance core capabilities
• Explore general ledger
• Explore accounts payable and accounts receivable
• Explore expense management, fixed asset management, and budgeting
• Capstone lab

Lab: Create a financial dimension

Lab: Create a vendor payment journal

Lab: Capstone lab

• Explore the General Ledger
• Explore Accounts Payable
• Explore Accounts Receivable

After completing this module, students will be able to:

• Discuss Dynamics 365 Finance core capabilities
• Discuss general ledger, accounts payable and accounts receivable
• Discuss expense management, fixed asset management, and budgeting

In this module we take a look at Dynamics 365 Commerce. We will cover core capabilities of the product before turning our attention to Dynamics 365 Fraud Protection and its capabilities.

Lessons

• Explore Dynamics 365 Commerce capabilities
• Explore Dynamics 365 Fraud Protection
• Capstone lab

Lab: Create a discount product

Lab: Create a product assortment

Lab: Capstone lab

• Explore Commerce Headquarters

After completing this module, students will be able to:

• Discuss Dynamics 365 Commerce
• Discuss Dynamics 365 Fraud Protection

In this module we take a look at Dynamics 365 Human Resources. We will cover core capabilities of the product before turning our attention to the personnel management capabilities of the product.

Lessons

• Explore Dynamics 365 Human Resources core capabilities
• Explore the personnel management capabilities
• Capstone lab

Lab: Capstone lab

• Explore Human Resources

After completing this module, students will be able to:

• Discuss the core capabilities of Dynamics 365 Human Resources
• Discuss personnel management capabilities

In this module we take a look at the enterprise resource capabilities of Dynamics 365 Project Operations. We will cover the project lifecycle as well as the project planning and execution apabilities of the product.

Lessons

• Identify project lifecycle management capabilities in Dynamics 365 Project Operations
• Explore the project planning and execution capabilities of Dynamics 365 Project Operations

After completing this module, students will be able to:

• Discuss the project lifecycle management capabilities in Dynamics 365 Project Operations
• Explore the project planning and execution capabilities of Dynamics 365 Project Operations

12-13 Apr 2021

12-13 Jul 2021

11-12 Oct 2021

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

After completing this course, you will be able to:

• Describe the capabilities and functionality of Dynamics 365 Marketing
• Describe the capabilities and functionality of Dynamics 365 Sales
• Describe the capabilities and functionality of Dynamics 365 Customer Service
• Describe the capabilities and functionality of Dynamics 365 Field Service
• Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.

Lessons

• Get introduced to the Dynamics 365 customer engagement apps
• Examine Dynamics 365 Marketing
• Describe Dynamics 365 Marketing capabilities
• Review Additional Marketing Apps

Lab : Working with customer engagement apps

Lab : Manage Customers and Activities

Lab : Search and filter data

Lab : Dynamics 365 Marketing Capstone Lab

• Create a marketing email
• Create a Segment in Dynamics 365 Marketing
• Create a Customer Journey

After completing this module, students will be able to:

• Describe the customer engagement apps and what they have in common
• Describe the standard marketing processes and how Dynamics 365 Marketing addresses them
• Describe Dynamics 365 Marketing features and capabilities
• Describe additional marketing apps

This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.

Lessons

• Explore Dynamics 365 Sales
• Manage the sales lifecycle with Dynamics 365 Sales
• Review additional sales apps

Lab : Dynamics 365 Sales Capstone Lab

• Create and qualify a Lead
• Manage a sales Opportunity

After completing this module, students will be able to:

• Describe the standard sales processes and how Dynamics 365 Sales addresses them
• Describe Dynamics 365 Sales capabilities
• Describe additional sales apps such as Sales Insights and Sales Navigator

This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service.

Lessons

• Examine Dynamics 365 Customer Service
• Describe Dynamics Customer Service capabilities
• Review additional customer service apps

Lab : Dynamics 365 Capstone Lab

• Create and publish a Knowledge Article
• Manage a support Case through its life cycle

After completing this module, students will be able to:

• Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them
• Describe Dynamics Customer Service capabilities
• Describe additional sales apps such as Sales Insights and Sales Navigator

This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management.

Lessons

• Examine Dynamics Field Service
• Generate Work Orders in Dynamics 365 Field Service
• Describe the scheduling capabilities of Dynamics 365 Field Service
• Examine the inventory management capabilities of Dynamics 365 Field Service
• Review the asset management capabilities of Dynamics 365 Field Service

Lab : Dynamics 365 Capstone Lab

• Create a Case and escalate to a Work Order
• Schedule items with Dynamics 365 Field Service

After completing this module, students will be able to:

• Describe the standard field service business processes and how Dynamics 365 Field Service addresses
• Describe how to generate Work Orders
• Describe the scheduling capabilities of Dynamics 365 Field Service
• Describe the inventory management capabilities of Dynamics 365 Field Service
• Describe the asset management capabilities of Dynamics 365 Field Service

This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.

Lessons

• Examine Dynamics 365 Project Operations
• Describe the sales capabilities of Dynamics 365 Project Operations
• Plan projects with Dynamics 365 Project Operations
• Review the resource utilization capabilities of Dynamics 365 Project Operations

Lab : Dynamics 365 Project Operations Capstone Lab

• Create a project-based Lead
• Manage a project-based Opportunity
• Create a Project Quote and Project Estimate

After completing this module, students will be able to:

• Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations
• Describe the sales capabilities of Dynamics 365 Project Operations
• Describe the project management capabilities of Dynamics 365 Project Operations
• Describe the resource utilization capabilities of Dynamics 365 Project Operations

21-24 Jun 2021

23-26 Aug 2021

25-28 Oct 2021

13-16 Dec 2021

Students for AZ-600: Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack Hub are interested in becoming Azure Stack Hub operators who provide cloud services to end users or customers from within their own datacenter using Azure Stack Hub. Azure Stack Hub operators responsibilities include planning, deploying, packaging, updating, and maintaining the Azure Stack Hub infrastructure. They also offer hybrid cloud resources and requested services and manage infrastructure as a service (IaaS) and platform as a service (PaaS).

After completing this course, students will be able to:

• Prepare for Azure Stack Hub deployment
• Manage infrastructure certificates for Azure Stack Hub
• Manage Azure Stack Hub registration
• Configure an Azure Stack Hub home directory
• Provision a service principal for Azure Stack Hub
• Recommend a business continuity disaster recovery (BCDR) strategy
• Manage Azure Stack Hub by using privileged endpoints
• Manage Azure Stack Hub Marketplace
• Offer App Services and Event Hub resource providers
• Manage usage and billing

In this module, you will learn how to populate Azure Stack Hub Marketplace in a disconnected environment, deploy an App Services resource provider, deploy Event Hubs resource provides, create and manage quotas, plans, offers, and subscriptions, and manage usage and billing.

Lessons

• Manage Azure Stack Hub Marketplace
• Offer an App Services resource provider
• Offer an Event Hubs resource provider
• Offer services
• Manage usage and billing
• Module review questions

Lab : Manage offers and plans in Azure Stack Hub

Lab : Add custom Marketplace Items by using the Azure Gallery Packager

Lab : Validate Azure Resource Manager (ARM) Templates with Azure Stack Hub

Lab : Optional Lab : Implement SQL Server Resource Provider in Azure Stack Hub

After completing this module, students will be able to:

• Create a custom Azure Stack Hub Marketplace item
• Deploy and update an App Services resource provider
• Plan an Event Hubs resource provider deployment
• Create and manage user subscriptions
• Manage usage and billing in multi-tenant and CSP scenarios

In this module, you will learn how prepare an Stack Hub deployment, recommend and validate certificates, and register in a connected and disconnected environment.

Lessons

• Prepare for Azure Stack Hub deployment
• Manage Azure Stack Hub registration
• Module review questions

After completing this module, students will be able to:

• View and retrieve usage data by using the Usage API
• Recommend a name resolution strategy
• Validate identity provider integration
• Validate certificates
• Recommend a registration mode

In this module, you will learn how to configure the Azure Stack Hub home directory, register the guest tenant directory with Azure Stack Hub, and identify an appropriate method for access (service principal, users, groups).

Lessons

• Manage multi-tenancy
• Manage access
• Module review questions

Lab : Delegate Offer Management in Azure Stack Hub

Lab : Manage Service Principals in Azure Stack Hub

After completing this module, students will be able to:

• Register the guest tenant directory with Azure Stack Hub
• Update the guest tenant directory
• Configure access in Azure Stack Hub
• Create a custom role

In this module, you will learn how monitor system health by using the REST API, monitor system health by using Syslog Server, collect diagnostic logs on demand by using Powershell, configure a storage target for infrastructure backup, and download and import update packages manually.

Lessons

• Manage system health
• Azure Monitor on Azure Stack Hub
• Plan and configure business continuity and disaster recovery
• Manage capacity
• Update infrastructure
• Manage Azure Stack Hub by using privileged endpoints
• Module review questions

Lab : Connect to Azure Stack Hub via PowerShell

Lab : Access the Privileged Endpoint in Azure Stack Hub

Lab : Manage Log Collection in Azure Stack Hub

Lab : Configure and manage Azure Stack Hub Storage Accounts

Lab : Manage Public IP Addresses in Azure Stack Hub

Lab : Configure Azure Stack Hub Infrastructure Backup

After completing this module, students will be able to:

• Include resource providers such as Event Hubs
• Manage field replacement or repair
• Configure storage targets for infrastructure backups
• Update Azure Stack Hub
• Unlock a support session
• Connect to a privileged endpoin
• Perform system diagnostics by using Test-AzureStack