Architect Path Package - RM 6,300 (Inclusive Associate Exam)

Training Dates: 22-26 Feb 2021  /  1-5 Mar 2021

Inclusive Training Courses below: 

 

Systems Operations Path Package - RM 6,300 (Inclusive Associate Exam)

Training Dates: 15-19 Feb 2021  /  8-12 Mar 2021

Inclusive Training Courses below: 

 

Why should IT professionals invest in AWS Certifications?

 

1. Cloud computing is a top technology focus area for organizations

It’s no surprise that organizations are continuing to build their cloud infrastructure. In fact, 43% of global IT decision makers agree that cloud computing remains a top investment priority for 2020.  As a result, IT decision makers are proactively addressing ways to upskill their internal workforce to meet their cloud adoption needs. In fact, 56% of IT decision makers say they will attempt to close skills gaps by training their existing staff—a 17% increase over 2019’s survey results. In addition, 80% of IT managers approved training for their staff, as opposed to only 59% last year. This is good news for IT professionals—organizations are placing more value on their internal workforce, and are seeking more opportunities to support their staff’s professional development.

 

2. Organizations view their certified employees as a competitive advantage

More and more IT leaders are supporting their staff in earning certifications. For example, of the 80% of IT decision makers who approved training, 70% of them did so for their staff to earn a certification or complete a recertification. These encouraging trends suggest that IT leaders see the value that certified staff offer their organizations. A compelling 94% of global IT decision makers agree that certified team members provide added value above and beyond the cost of certification and think their greatest benefit is helping to close skills gaps. To build on the findings from Global Knowledge, according to a recent study completed by Enterprise Strategy Group, an independent analyst firm, 97% of organizations that employ AWS Certified staff say doing so puts their company in a better competitive position to succeed over the next three to five years.

 

3. AWS Certifications are in high demand

With AWS as a top technology focus area for 2020, not surprisingly, AWS Certifications are in high demand. In fact, four AWS Certifications are in the top 10 IT certifications that IT professionals plan to pursue in 2020. These include AWS Certified Solutions Architect – Associate (#1), AWS Certified Solutions Architect – Professional (#3), AWS Certified Cloud Practitioner (#5), and AWS Certified Security – Specialty (#10). Furthermore, IT professionals agree that holding one or more IT certifications puts them in a strong professional position, including enhanced job performance. That may be why 87% of IT professionals hold at least one certification—an increase of 2% from last year’s results.

 

4. Professionals with certifications see increased job effectiveness

If you’re wondering whether IT certifications are worth it, according to respondents from the 2020 Global Knowledge survey, the answer is yes. After earning a certification, IT professionals see an increase in their job effectiveness, including improved quality of work, increased engagement, and faster job performance. IT leaders agree and report that their certified staff have increased productivity, troubleshoot faster, and are more likely to meet client requirements.

 

Source: AWS Training and Certification Blog | Four reasons you should pursue AWS Certifications, according to 2020 Global Knowledge survey

 

Terms & Conditions:

1. The above promotion price is exclusive of SST.

2. The above promotion price is inclusive of an associate exam.

3. The above promotion price is applicable for the stated training dates only. 

4. Iverson reserves the right to amend the terms & conditions without giving prior notice.

 

For further information, please contact us at:

Iverson Associates Sdn Bhd (303330-M)
Tel: +603 7726 2678 // +6012 602 6277
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Why Should You Consider the CCISO Program?

The CCISO Certification is an industry-leading program that recognizes the real-world experience necessary to succeed at the highest executive levels of information security.

Bringing together all the components required for a C-Level positions, the CCISO program combines audit management, governance, IS controls, human capital management, strategic program development, and the financial expertise vital to leading a highly successful IS program. Material in the CCISO Program assumes a high-level understanding of technical topics and doesn’t spend much time on strictly technical information, but rather on the application of technical knowledge to an information security executive’s day-to-day work. The CCISO aims to bridge the gap between the executive management knowledge that CISOs need and the technical knowledge that many aspiring CISOs have. This can be a crucial gap as a practitioner endeavors to move from mid-management to upper, executive management roles. Much of this is traditionally learned as on the job training, but the CCISO Training Program can be the key to a successful transition to the highest ranks of information security management.

 

 

Upcoming CCISO class - 23 Jan 2021 >> 

 

Source: EC-Council CISO Program | CCISO Certification

 

For further information, please contact us at:

Iverson Associates Sdn Bhd (303330-M)
Tel: +603 7726 2678 // +6012 602 6277
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material.  

The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. 

The ITIL® 4 Digital and IT Strategy is a 3-days course based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case case study and discussions and activities. 

Additional Info

  • Certification Course & Certificate
  • Course Code ITIL-DITS
  • Price RM7500
  • Exam Price Include
  • Exam Code DITS
  • Duration 3 Days
  • Principals ITIL
  • Schedule

    22-24 Mar 2021

    3-5 May 2021

    5-7 Jul 2021

    20-22 Sep 2021

    8-10 Nov 2021

  • Audience

    The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following: 

    • IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization. 

    ITIL 4 Digital and IT Strategy will help strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success. 

  • At Course Completion

    The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy: 

    • Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities 

    • Understand how to leverage digital strategy to react to digital disruption 

    • Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value 

    • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 

    • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence 

    • Understand the risks and opportunities of Digital and IT Strategy 

    • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy 

    • Understand how to implement a Digital and IT Strategy 

  • Module 1 Title Key Concepts of Digital and IT Strategy
  • Module 1 Content
    • Digital, Information, and Communication Technology 

    • Digital Transformation 

    • Services, Products, and Competitive Advantage 

    • Tiers of Strategy 

    • Business Models 

    • Operating Models 

  • Module 2 Title Strategy and the Service Value System
  • Module 2 Content
    • Opportunity and Demand 

    • Value 

    • Governance 

    • ITIL Guiding Principles 

    • Continual Improvement 

    • ITIL Practices 

  • Module 3 Title What is Vision?
  • Module 3 Content
    • Disruptions 

    • Vision 

    • Digital Disruptions 

    • Balanced Strategic Focus 

    • Positioning Tools forDigital Organizations 

    • Assignment 1: Digital Disruption and Digital Positioning 

  • Module 4 Title Where Are We Now?
  • Module 4 Content
    • Environmental Analysis 

    • Opportunity Analysis 

    • Digital Readiness Assessment 

  • Module 5 Title How Do We Get There (Strategic Planning)
  • Module 5 Content
    • Strategy Planning 

    • Financial Aspects of Digital and IT Strategy 

    • Business Models for Strategy Planning 

    • Portfolio Optimization 

     

  • Module 6 Title How Do We Get There (Strategic Approaches)
  • Module 6 Content
    • Strategic Approaches for Digital Organizations 

    • Strategic Approaches for Operational Excellence 

    • Strategic Approaches to Evolution 

    • Strategic Approaches to Social Responsibility and Sustainability 

    • Assignment 2: Strategic Approaches for Digital Organizations 

  • Module 7 Title Take Action (Managing Strategic Initiatives)
  • Module 7 Content
    • How Strategies are Implemented 

    • Coordinating Strategy and Strategic Initiatives 

    • Leading Digital Transformation 

    • Digital Leadership 

    • Assignment 3: Strategy Planning and Communication 

  • Module 8 Title Did We Get There? (Measuring Strategy)
  • Module 8 Content
    • Key Facts About Measurement 

    • Measuring a Strategy 

    • Instrumenting Strategy 

  • Module 9 Title How Do We Keep The Momentum Going
  • Module 9 Content
    • Long-Term Momentum: Ensuring Organizational Viability 

    • Short-Term Momentum: Parallel Operation 

    • Assignment: Digital Strategy in VUCA Environment 

  • Module 10 Title Managing Innovation and Emerging Technologies
  • Module 10 Content
    • Managing Innovation 

    • Formal Approach to Innovation Management 

    • Culture that Supports Innovation 

    • Approaches to Innovation 

    • Evaluating and Adopting Emerging Technology 

  • Module 11 Title Managing Strategic Risk
  • Module 11 Content
    • Risk Management 

    • Risk Identification 

    • Risk Posture 

    • Risk Treatment 

RM7,500.00(+RM450.00 Tax)
* Training Dates:

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam. 

The ITIL® 4  Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. 

Additional Info

  • Certification Course & Certificate
  • Course Code ITIL-DPI
  • Price RM6500
  • Exam Price Include
  • Exam Code DPI
  • Duration 3 Days
  • Principals ITIL
  • Schedule

    8-10 Mar 2021

    14-16 Jun 2021

    20-22 Sep 2021

    13-15 Dec 2021

  • Audience

    The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4.  

    This course and the related certification can be beneficial for the following roles: 

    • IT Support Staff 

    • IT Consultants 

    • Business Managers 

    • Business Process Owners 

    • IT Developers 

    • Service Providers 

    • System Integrators 

    • Anyone working in a Devops team 

  • At Course Completion

    At the end of this course, participants will be able to: 

    • Understand the key concepts of direction, planning, improvement. 

    • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context. 

    • Understand the role of GRC and know how to integrate the principles and methods into the service value system. 

    • Understand and know how to use the key principles and methods of continual improvement for all types of improvements. 

    • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement. 

    • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement. 

    • Understand and know how to direct, plan, and improve value streams and practices. 

  • Module 1 Title Course Introduction
  • Module 1 Content
    • Let’s Get to Know Each Other 

    • Course Overview 

    • ITIL® 4Certification Scheme 

    • Course Learning Objectives 

    • Course Components 

    • Course Agenda 

    • Module-End Exercises 

    • Exam Details 

  • Module 2 Title Core Concepts of DPI
  • Module 2 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Basics of Direction 

    • Basics of Planning 

    • Basics of Improvement 

    • Other Core Elements 

  • Module 3 Title DPI through Service Value Chain and Guiding Principles
  • Module 3 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • DPI of the SVS 

    • DPI of Guiding Principles 

  • Module 4 Title Role of Direction in Strategy Management
  • Module 4 Content
    • Key Terms Covered in the Module 

    • Introducing Startegy Management 

    • Developing Effective Strategies 

  • Module 5 Title Implementation of Strategies
  • Module 5 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Managing Risks 

    • Making Decisions through Portfolio Management 

    • Directing via Governance, Risk, and Compliance (GRC) 

     

  • Module 6 Title Introduction to Assessment and Planning
  • Module 6 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Core Concepts of Assessment 

    • Conducting Effective Assessments 

    • Core Concepts of Planning 

  • Module 7 Title Assessment and Planning through VSM
  • Module 7 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Introducing VSM 

    • Developing Value Stream Maps 

    • Knowing More About VSM 

  • Module 8 Title Measurement, Reporting, and Continual Improvement
  • Module 8 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Measurement and Reporting 

    • Alignment of Measurements and Metrics 

    • Success Factors and Key Performance Indicators 

    • Continual Improvement 

  • Module 9 Title Measurements and Continual Improvement through DImensions and SVS
  • Module 9 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Measurements for the Four Dimensions 

    • Continual Improvement of the Service Value Chain and Practices 

  • Module 10 Title OCM Principles and Methods
  • Module 10 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Basics of OCM 

    • OCM throughout DPI and Service Value Chain 

    • Resistance and Reinforcement 

  • Module 11 Title Communication Principles and Methods
  • Module 11 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Basics of Effective Communication 

    • Communication with Stakeholders 

  • Module 12 Title SVS Development Using Four Dimensions
  • Module 12 Content
    • Key Terms Covered in the Module 

    • Module Learning Objectives 

    • Organizations and People in the SVS 

    • Partners and Suppliers in the SVS 

    • Value Streams and Processes in the SVS 

    • Information and Technology in the SVS 

RM6,500.00(+RM390.00 Tax)
* Training Dates:

The ITIL® 4 Specialist: High-Velocity IT course is based on the ITIL® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam. 

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value. 

Additional Info

  • Certification Course & Certificate
  • Course Code ITIL-HVIT
  • Price RM6500
  • Exam Price Include
  • Exam Code HVIT
  • Duration 3 Days
  • Principals ITIL
  • Schedule

    15-17 Feb 2021

    26-28 Apr 2021

    14-16 Jun 2021

    18-20 Aug 2021

    13-15 Oct 2021

    1-3 Dec 2021

  • Audience

    It is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working. 

  • Prerequisities

    Required: ITIL® 4 Foundation Certificate 

  • At Course Completion

    At the end of this course, participants will be able to: 

    • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. 

    • Understand the digital product lifecycle in terms of the ITIL operating model. 

    • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. 

    • Know how to contribute to achieving value with digital products. 

  • Module 1 Title Course Introduction
  • Module 1 Content
    • Let’s Get to Know Each Other 

    • Course Components 

    • Course Agenda 

    • Module-End Exercises 

    • Exam Details 

    • Course Overview 

    • Course Learning Objectives 

    • Target Audience 

    • Characteristics 

    • ITIL® 4 Certification Scheme 

  • Module 2 Title Introduction to High-Velocity IT
  • Module 2 Content
    • High-Velocity IT 

    • Digital Technology 

    • Digital Organizations 

    • Digital Transformation 

  • Module 3 Title High-Velocity IT Approaches
  • Module 3 Content
    • Relevance of High-Velocity IT Approaches 

    • High-Velocity IT Approaches in Detail 

  • Module 4 Title High-Velocity IT Operating Models
  • Module 4 Content
    • Introduction 

    • ITIL Perspective 

    • High-Velocity IT Aspects 

    • High-Velocity IT Applications 

  • Module 5 Title ITIL Building Blocks for  High-Velocity IT
  • Module 5 Content

     

    • Digital Product Lifecycle 
    • Service Value Streams 
    • Four Dimensions of Service Management
    • ITIL Management Practices
  • Module 6 Title High-Velocity IT Culture
  • Module 6 Content
    • Key Behavior Patterns 

    • ITIL Guiding Principles 

  • Module 7 Title Supporting Models and Concepts for Purpose
  • Module 7 Content
    • Ethics 

    • Design Thinking 

  • Module 8 Title Supporting Models and Concepts for People
  • Module 8 Content
    • Reconstructing for Service Agility 

    • Safety Culture 

    • Stress Prevention  

  • Module 9 Title Supporting Models and Concepts for Progress
  • Module 9 Content
    • Working in Complex Environments  

    • Lean Culture 

    • ITIL Continual Improvement Model  

  • Module 10 Title High-Velocity IT Objectives and Techniques
  • Module 10 Content
    • High-Velocity IT Objectives 

    • High-Velocity IT Techniques 

  • Module 11 Title Techniques for Valuable Investments
  • Module 11 Content
    • Prioritization Techniques 

    • Minimum Viable Products and Services 

    • Product/Service Ownership 

    • A/B Testing 

  • Module 12 Title Techniques for Fast Developments
  • Module 12 Content
    • Basic Concepts Related to Fast Development 

    • Infrastructure as Code 

    • Reviews 

    • Continual Business Analysis 

    • Continuous Integration / Continuous Delivery (CI/CD) 

    • Continuous Testing 

    • Kanban 

  • Module 13 Title Techniques for Resilient Operations
  • Module 13 Content
    • Introduction to Resilient Operations 

    • Technical Debt 

    • Chaos Engineering 

    • Definition of Done 

    • Version Control 

    • Algorithmic IT Operations 

    • ChatOps 

    • Site Reliability Engineering (SRE) 

  • Module 14 Title Techniques for Co-created Value
  • Module 14 Content
    • Basic Concepts of Co-created Value 

    • Service Experience 

  • Module 15 Title Techniques for Assured Conformance
  • Module 15 Content
    • DevOps Audit Defense Toolkit 

    • DevSecOps 

    • Peer Review 

RM6,500.00(+RM390.00 Tax)
* Training Dates:

The ITIL ® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4, and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication. 

 

The ITIL® 4 Specialist: Drive Stakeholder Value course is a 3-days course based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Drive Stakeholder Value certification exam. 

Additional Info

  • Certification Course & Certificate
  • Course Code ITIL-DSV
  • Price RM6500
  • Exam Price Include
  • Exam Code DSV
  • Duration 3 Days
  • Principals ITIL
  • Schedule

    1-3 Mar 2021

    17-19 May 2021

    12-14 Jul 2021

    1-3 Sep 2021

    22-24 Nov 2021

  • Audience

    The target audience for the ITIL ® 4 Specialist: Drive Stakeholder Value includes, but are not limited to, the following: 

    • Service management practitioners involved in interactions with customers, users and suppliers 

    • Team leads and middle management of service providers 

    • Service and product owners, service designers 

    • Relationship managers, service level and service experience managers 

     

    Professionals with following job titles are expected to benefit from this module: 

    • Business Relationship Manager, Account Manager; Service Delivery Manager, Service Level Manager, Enterprise Architect, Solution Architect, Business Architect, Business Analyst, Project Manager, Demand Manager, Portfolio Manager, Supplier Relationship Manager, Vendor Manager, Contract Manager, UX Designer, Consultants 

    • Product Owners, Marketing Manager; Knowledge Manager; Customer Service Support; Cyber Security Manager 

  • Prerequisities

    To take the ITIL® 4 Specialist: Drive Stakeholder Value course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course. 

  • At Course Completion

    The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: 

    • Understand how customer journeys are designed   

    • Know how to target markets and stakeholders 

    • Know how to foster stakeholder relationships    

    • Know how to shape demand and define service offerings   

    • Know how to align expectations and agree details of services   

    • Know how to onboard and offboard customers and users   

    • Know how to act together to ensure continual value co-creation (service consumption / provisioning)   

    • Know how to realize and validate service value 

  • Module 1 Title Customer Journey 
  • Module 1 Content
    • Purpose of the Module  

    • Purpose of Mastering the Customer Journey  

    • Touchpoints and Service Interactions  

    • Module Topics  

    • Mapping the Customer Journey  

    • Designing the Customer Journey  

    • Measuring and Improving the Customer Journey  

  • Module 2 Title Customer Journey Step 1: Explore
  • Module 2 Content
    • Purpose of the Module  

    • Purpose of the Explore Step  

    • Module Topics  

    • Understanding Service Consumers  

    • Understanding Service Providers  

    • Understanding and Targeting Markets  

  • Module 3 Title Customer Journey Step 2: Engage 
  • Module 3 Content
    • Purpose of the Module  

    • Purpose of the Engage Step 

    • Aspects of Service Value 

    • Module Topics 

    • Service Relationship Types 

    • Building Service Relationships 

    • Building and Sustaining Trust and Relationships 

    • Analyzing Customer Needs 

    • Managing Suppliers and Partners 

  • Module 4 Title Customer Journey Step 3: Offer 
  • Module 4 Content
    • Purpose of the Module 

    • Purpose of Shaping Demand and Service Offerings 

    • Module Topics 

    • Managing Demand and Opportunities 

    • Specifying and Managing Customer Requirements  

    • Designing Service Offerings and User Experience 

    • Selling and Obtaining Service Offerings 

  • Module 5 Title Customer Journey Step 4: Agree
  • Module 5 Content
    • Purpose of the Module 

    • Purpose of Aligning Expectations and Agreeing Services  

    • Module Topics  

    • Agreeing and Planning Value Co-Creation  

    • Negotiating and Agreeing a Service 

     

  • Module 6 Title Customer Journey Step 5: Onboard
  • Module 6 Content
    • Purpose of the Module 

    • Purpose of Onboarding and Offboarding 

    • ITIL Management Practices 

    • Module Topics 

    • Planning Onboarding 

    • Fostering Relationships with Users 

    • Providing User Engagement and Delivery Channels  

    • Enabling Users for Service    

    • Elevating Mutual Capabilities  

    • Offboarding 

  • Module 7 Title Customer Journey Step 6: Co-create
  • Module 7 Content
    • Purpose of the Module 

    • Purpose of Service Provision and Consumption 

    • Module Topics 

    • Service Mindset 

    • Ongoing Service Interactions 

    • Nurturing User Communities  

  • Module 8 Title Customer Journey Step 7: Realize
  • Module 8 Content
    • Purpose of the Module 

    • Measuring Service Value 

    • Purpose of Value Capturing and Customer Journey Improvement 

    • Realizing Service Value in Different Settings 

    • Module Topics 

    • Tracking Value Realization 

    • Assessing and Reporting Value Realization 

    • Evaluating Value Realization and Improving Customer Journeys 

    • Realizing Value for the Service Provider 

RM6,500.00(+RM390.00 Tax)
* Training Dates:

Introduction


EC-Council’s CCISO Program has certified leading information security professionals around the world. A core group of highlevel information security executives, the CCISO Advisory Board, contributed by forming the foundation of the program and outlining the content that would be covered by the exam, body of knowledge, and training. Some members of the Board contributed as authors, others as exam writers, others as quality assurance checks, and still others as trainers. Each segment of the program was developed with the aspiring CISO in mind and looks to transfer the knowledge of seasoned professionals to the next generation in the areas that are most critical in the development and maintenance of a successful information security program. The Certified CISO (CCISO) program is the first of its kind training and certification program aimed at producing top-level information security executives. The CCISO does not focus solely on technical knowledge but on the application of information security management principles from an executive management point of view. The program was developed by sitting CISOs for current and aspiring CISOs. In order to sit for the CCISO exam and earn the certification, candidates must meet the basic CCISO requirements. Candidates who do not yet meet the CCISO requirements but are interested in information security management can pursue the EC-Council Information Security Management (EISM) certification.

 

Target Audience


The CCISO is for information security executives aspiring to be CISOs through refining their skills and learning to align information security programs with business goals and objectives. This program also encourages existing CISOs to improve their technical and management skills, as well as business procedures.

 

Certification

To be approved to take the CCISO exam without first taking certified training, you will need to show evidence and present verifiers to show that you have 5 years of experience in each of the five CCISO domains. Experience waivers are available for some industry-accepted certifications and CCISO Exam Eligibility Application Form higher education. Between certification and training waivers, applicants can only waive 3 years of experience for each domain. If you have taken training, you must show 5 years of experience in 3 of the 5 domains in order to take the CCISO exam. Applicants found not qualified for the CCISO Exam may choose to take the EC-Council Information Security Manager (EISM) exam instead. The EISM exam is less challenging than the CCISO exam and leads to the EISM certification, which has no experience requirements, but does require that you take CCISO training. Candidates that successfully pass the exam will receive their C|CISO certificate and community privileges Members are expected to adhere to recertification requirements through EC-Council’s Continuing Education Requirements.

 

Attaining the CCISO Credential

Exam Title: EC-Council Certified CISO
Exam Code: 712-50
Number of Questions: 150
Duration: 2.5 Hours
Availability: ECC Exam Portal
Test Format: Scenario-based Multiple Choice
 

What’s New in CCISO v3

• New sections covering GDPR
• Enhanced focus on Risk Management frameworks including NIST, TARA, OCTAVE, FAIR, COBIT, and ITIL
• More emphasis on Vendor Management
• Deep dive into Contract Management
• Step-by-step instructions on building and maturing a Security Program
• A CISO-level view of transformative technologies like Artificial Intelligence, Augmented Reality, Autonomous SOCs, Dynamic Deception, and more!
• Strategic planning deep dives

 

What Does the CCISO Teach?

The program focuses on five domains to bring together all the components required for a C-Level position. It combines governance, security risk management, controls, audit management, security program management and operations, information-security core concepts, and strategic planning, finance, and vendor management––skills that are vital to leading a highly successful information security program.

 

The five domains were mapped in alignment to the NICE Cybersecurity Workforce Framework (NCWF), a national resource that categorizes and describes cybersecurity work, listing common sets of duties and skills needed t perform specific tasks.


The framework consists of seven highly important categories; one of which is “Oversight and Development” and deals with leadership, management, direction, and advocacy. It was upon these requirements that the CCISO program was created, with skill development courses in legal advice and advocacy, strategic planning and policy development, Information Systems Security Operations (ISSO), and Security Program Management (CISO) being 95% related to the NCWF.

 

Elements that make CCISO one of a kind

Accredited by ANSI
EC-Council has been accredited by the American National Standards Institute (ANSI) for its CCISO certification program. It is one of the few certification bodies whose primary specialization is information security in order to meet the ANSI/ISO/IEC 17024 Personnel Certification Accreditation standard.


Complaint to the NICE Framework
The five domains of the CCISO program are mapped to the NICE Cybersecurity Workforce Framework (NCWF), a national resource that categorizes and describes cybersecurity work, listing common sets of duties and skills needed to perform specific tasks.


It brings together all the components required for a C-Level position:
The CCISO program combines audit management, governance, IS controls, human capital management, strategic program development, and the financial expertise vital to leading a highly successful IS program.


Focuses on the application of technical knowledge: 

Material in the CCISO Program assumes a high-level understanding of technical topics and doesn’t spend much time on strictly technical information, but rather on the application of technical knowledge to an information security executive’s day-to-day work.


Bridges the Gap between Technical Knowledge, Executive Management, and Financial Management
The CCISO aims to bridge the gap between the executive management knowledge that CISOs need and the technical knowledge that many aspiring CISOs have. This can be a crucial gap as a practitioner endeavors to move from mid-management to upper, executive management roles. Much of this is traditionally learned as on the job training, but the CCISO Training Program can be the key to a successful transition to the highest ranks of information security management.


Recognizes the Importance of Real-World Experience
To reach a C-Level position, an information security officer must have prior experience to gain a holistic idea of what to expect while in the field. With this in mind, the CCISO program consists of many real-world experiences faced by current CISOs around the world. The CCISO exam also challenges students to develop a business continuity plan for a company in a given industry and situation, use metrics to communicate risk for different audiences, and describes how to align security programs with the goals of the business–among many other exercises.


Designed by the Experts
The CCISO Advisory board is comprised of practicing CISOs who designed the program based on their day-to-day experiences - based on both technical and management concerns. The board is made up of security leaders from Amtrak, HP, the City of San Francisco, Lennar, the Center for Disease Control, universities, and consulting firms who have contributed their vast knowledge to create this program to address the lack of leadership training in information security.

 

 

 

What is Agile Service Management by Suresh GP (Global Ambassador of DevOps Institute)

Transcript

Hello everyone. My name is Suresh GP. I'm the managing director of Taub Solutions. We have three companies here in India, in Singapore, and in the U.S. I'm very happy to be a DevOps Institute Ambassador. Today I'm going to talk about agile service management. Now many of you would have heard this, but few people would have said, "What is this agile service management?" Because agile has been a term always coming from the software development world. So what do I mean by agile service management? We all know for service management we talk about ITIL as a best practice framework. We have ITIL 4 coming as a release. We have a lot of clients who are already following processes. Like considering problem change. But they do not know about the advent of Lean, DevOps. How is this service management going to change? So we do a lot of consulting with our clients on service management. So when we had one of the client as us, "How are we going to change our existing service management processes, to where it's a new way of working?" And they're also asking, "We are having this Cloud coming in the picture. We are having this DevOps." So there is every moment coming in. Is service management still relevant? And that is where we came and said that service management is going to be the backbone. But they will have to evolve themselves and refine themselves in the form of how it needs to make an impact. So just for an example and you would have this time and again told that, change management is one of the most bureaucratic process every time you have it. So the cab meets once in a week, once in two weeks, but the release and deployment team says that we need to do daily deployments. How is it going to happen? Because you have two different frequencies. So we help organizations to move from an asset state process to a new way of working. That means we probably need to look at a process backlog, instead of product backlog. We need to look at Kanban boards where we're able to manage your incidents effectively. We are able to have visibility and collaboration at cross-functional teams. We are able to do at lease something every two to four weeks. So the whole notion of agile infrastructure operation is something people are closing doors. So we are saying that it is important to open our eyes widely and see how we can do that. So what we have seen is ability to make your processes streamline, effective. But also make sure that are we doing the things which is really required? So the process guide used to be about 30 page document to 100 pages. Does it actually go through a revision? I've seen only it going through a revision during audits because you need to have version date and update. But I'll be making some quick feedbacks loops. I'll be able to make process easy to use. And I'll be preventing people, you know, from going bypassing the process. So the whole process of agile service management focus on making your processes lean, focus on value, ensure that it is able to be compatible with rest of the other bodies, frameworks, and standards, and ensure that business value's realized. So agile service management is taking on a leap ahead now and we are so happy that with agile service management, thanks to DevOps Institute because they were the first to bring in the agile service management as a concept. And we've been doing it from last 2015 itself. And it's not just about the training, but we are now using this as a part of consulting. So going forwards, whether you are a service management practitioner or a professional, agile service management is going to help you address areas to become more responsive to business change demands, making sure that we are able to deliver value, but also making sure that we are part of the entire value chain. So in ITIL 4 we are going to talk about value chains, but this is already additional part of the agile service management. I'm really excited about it and I hope that you will take advantatage to explore this agile service management. Thank you. 

 

Source: DevOps Institute | What is Agile Service Management

 

For further information, please contact us at:

Iverson Associates Sdn Bhd (303330-M)
Tel: +603 7726 2678 // +6012 602 6277
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way.

Additional Info

  • Certification Course only
  • Course Code MKT101
  • Price RM9000
  • Exam Price Exclude
  • Duration 5 Days
  • Principals Salesforce
  • Schedule

    15-19 Feb 2021

    22-26 Mar 2021

    19-23 Apr 2021

    21-25 Jun 2021

    12-16 Jul 2021

    16-20 Aug 2021

  • Audience

    This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed.

  • Prerequisities

    Prepare for the course with this Trailmix 

    https://trailhead.salesforce.com/en/users/tacademy/trailmixes/build-and-analyze-customer-journeys-using-marketing-cloud-prewor

  • At Course Completion
    •  Explain compliance concepts to ensure optimal deliverability.
    •  Use tools within Marketing Cloud to uphold deliverability standards.
    •  Utilize Email Design best practices to ensure the best customer experience.
    •  Develop effective, relevant messages using Content Builder.
    •  Design and test different delivery methods and options when sending an email message.
    •  Design and execute customer journeys using automation tools within Marketing Cloud.
    •  Differentiate the use cases for different automation activities in Automation Studio and Journey Builder.
    •  Define fundamental data management and structure terminology.
    •  Use data segmentation tools to create targeted emails.
    •  Apply a simple data model concept to a real-world scenario.
    •  Define subscriber statuses, unsubscribe methods, and preferences.
    •  Analyze marketing campaigns using common KPIs.
    •  Solve a common marketing problem using troubleshooting guidance.
    •  Prioritize testing methods and tools to ensure quality control.
    •  Explain fundamental account and sending administration.
    •  Know where to go for more information, guidance, and support.
    •  Describe capabilities across the platform.
  • Module 1 Title Introduction to Salesforce Marketing Cloud
  • Module 2 Title Administration
  • Module 3 Title Subscriber and Data Management
  • Module 4 Title Email Message Design and Creation
  • Module 5 Title Message Testing, Delivery, and Email Marketing Best Practices
  • Module 6 Title Marketing Automation
  • Module 7 Title Analytics and Troubleshooting
  • Module 8 Title Summary
RM9,000.00(+RM540.00 Tax)
* Training Dates:

How having advanced Excel skills can help your career/business

Excel is so much more than just its spreadsheet features. It has various tips and tricks to not just help store and organize data, but also to track and study these data sets. In business this is extremely crucial. Having mastered these skills can really help a business to reduce time and costing.

 

Here are some of the benefits to consider:

  1. Better Employability

Employers and HR alike like to look at the skills of their interviewee. In an era where most of the job seekers are university graduates, these little skills could be what makes you stand out. You are more likely to get hired the more skilled you are in Excel. After all, most companies utilize Excel and other Office 365 programs for almost everything; from documentation to project management to performance tracking.

 

  1. Versatile

Gone were the times where Excel is only used for data entry. It is an extremely versatile program that gives you the ability to visualize, manipulate, clean up, and analyze data. From there, you can easily use it to balance accounts, solve business problems with advanced data application or even apply a tracking system that can be used across departments and operations.

 

  1. Value-Added Employee

While you are more likely to be hired, you are also more likely to be kept by your employers. People with advanced Excel skills are few, despite the prevalence of this program. Not only can you help your company save time and ease workload, but you may also get more opportunities explore outside of your job scope. For example, you could jump departments or even be assigned to teach basics Excel skills to other colleagues or sister companies.

 

  1. Work is More Enjoyable

It is no secret that those more skilled at their job tends to enjoy it more. There is an undeniable sense of accomplishment when you can zoom through your work or report with little effort by utilizing the various functions in Excel. Not only does it make your job more enjoyable, but you are also likely to be more productive by getting more work done in lesser time.

 

  1. Worldwide use

Given the usefulness of Excel tools in various job scopes, it should come as no surprise that Excel has a worldwide presence be it in major corporates to small businesses. Not only does mastering Excel makes it easier to jump across departments, but you can also easily jump across countries with this popular skill.

 

 

For further information, please contact us at:

Iverson Associates Sdn Bhd (303330-M)
Tel: +603 7726 2678 // +6012 602 6277
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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