25-29 Nov 2019

20-24 Jan 2020

20-24 Apr 2020

6-10 Jul 2020

19-23 Oct 2020

Built for IT Professionals working with Citrix ADC and Gateway, with little or no previous Citrix networking experience. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC or Citrix Gateway environments.

• Identify the functionality and capabilities of Citrix ADC and Citrix Gateway
• Explain basic Citrix ADC and Gateway network architecture
• Identify the steps and components to secure Citrix ADC
• Configure Authentication, Authorization, and Auditing
• Integrate Citrix Gateway with Citrix Virtual Apps, Citrix Virtual Desktops and other Citrix components

• Introduction to Citrix ADC
• Feature and Platform Overview
• Deployment Options
• Architectural Overview
• Setup and Management

• Networking Topology
• Citrix ADC Components
• Routing
• Access Control Lists

• Citrix ADC MPX
• Citrix ADC VPX
• Citrix ADC CPX
• Citrix ADC SDX
• Citrix ADC BLX

• Citrix ADC High Availability
• High Availability Configuration
• Managing High Availability
• In Service Software Upgrade
• Troubleshooting High Availability

• Load Balancing Overview
• Load Balancing Methods and Monitors
• Load Balancing Traffic Types
• Load Balancing Protection
• Priority Load Balancing
• Load Balancing Troubleshooting

• SSL Overview
• SSL Configuration
• SSL Offload
• Troubleshooting SSL Offload
• SSL Vulnerabilities and Protections

• Authentication, Authorization, and Auditing
• Configuring External Authentication
• Admin Partitions

• Citrix ADC Logging
• Monitoring with SNMP
• Reporting and Diagnostics
• AppFlow Functions
• Citrix Application Delivery Management
• Troubleshooting

• Introduction to Citrix Gateway
• Advantages and Utilities of Citrix Gateway
• Citrix Gateway Configuration
• Common Deployments

• Introduction to AppExpert Policies
• Default Policies
• Explore Citrix ADC Gateway Policies
• Policy Bind Points
• Using AppExpert with Citrix Gateway

• Authentication and Authorization
• Multi-Factor Authentication
• nFactor Visualizer
• SAML authentication

• Introduction to Client Connections
• Session Policies and Profiles
• Pre and Post Authentication Policies
• Citrix Gateway Deployment Options
• Managing User Sessions

• Virtual Apps and Desktop Integration
• Citrix Gateway Integration
• Citrix Gateway WebFront
• ICA Proxy
• Clientless Access and Workspace App
• Access Fallback
• SmartControl and SmartAccess for ICA

• Working with Apps on Citrix Gateway
• RDP Proxy
• Portal Themes and EULA

28-29 Oct 2020

3-4 Dec 2020

• The primary audience for this course is any IT, facilities or data centre professional, consultant and/or those who work in network cabling system design, implementation and operation.

After completion of the course the participant will be able to:
• Understand the various standards for network cabling systems, the models and how to apply these to the network design.
• Design the user cabling and patching system for commercial buildings.
• Design the network cabling and patching system for data centres.
• Design the backbones for both indoor and outdoor cabling.
• Select the proper cabling containment/ pathways for network installations.
• Apply the correct installation practices and avoid common mistakes.
• Define the right testing criteria and methods for copper and fiber systems

Exam
Certified Network Cabling Design Professional (CNCDP®)
The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 27 correct answers to pass the exam.

• Brief history of SCS
• Basic copper and fibre transmission
• Copper and fibre cabling
• Single and multimode fibre
• Step/graded index multimode fibre
• Difference between Commercial Wiring and data centre cabling
• Development of standards
• Role of standards
• ANSI/TIA 568 standard
• Common standards
• The new usage of cabling to support Smart building

• Standard diagram recap: ANSI/TIA-568
• Functional elements and example
• Scenario A: Determine the number of work areas
• Scenario B: Determine the number of user locations
• Zone wiring
• Administration: Interconnect and cross-connect
• Angled and flat panels
• Creating a cabling schematic design
• Convert schematic into physical layout
• Calculating the material list

• Standard diagram recap: TIA-942
• Basic/Reduced/Typical data centre setup
• Traditional 3 layers network design/ Spine and Leaf network design
• Select termination hardware
• Administration design
• ToR/EoR/Spine & Leaf cabling design
• Network and cabling resiliency
• Create cabling schematic design for ToR/EoR
• Convert into patch panel/rack layout
• Calculate the material list for ToR/EoR

• Backbone diagram
• Calculate the copper backbone requirements per Telecom Room (TR)
• Calculate the fibre backbone requirements per Telecom Room
• Summarize the building backbone requirements
• Recognised cables
• Backbone Patch panels
• The maximum backbone distances
• Create cabling schematic design
• Converting the schematic design into patch panel/ rack layout

• TIA-942 based backbone topology
• TIA-942 backbone requirements
• Recognised backbone cable
• ToR/EoR/Spine and Leaf
• Backbone distance estimation
• Resiliency of backbone cable routes
• Creating cabling schematic design
• Converting the schematic design into patch panel/ rack layout
• Field and Fusion Termination for fibre connectors
• Pre-terminated fibre trunk and copper cables

• ANSI/TIA569-D Cable pathway and spaces
• Common requirements for the rooms
• Definition of the rooms
• Entrance Room/Demarcation
• Ceiling and floor pathways types
• Cable trays/basket/ladder/conduit
• Inner duct/sleeve/slot
• Calculating of pathway size
• Cable run best practices
• Cable management/AIM
• Grounding and bonding
• Separation distance requirements for copper cabling to power cabling
• Fire stopping
• Fire rated barrier
• Fire rated jacket cable

• Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit
• Outdoor cable installation planning
• Lightning / surge protection
• Approved ground for surge protector
• Creating a schematic diagram
• Converting a schematic into a physical layout

• Visual site inspection notes
• Installation common issues
• Copper testing standard
• Permanent link / Channel / Patch cord / MPTL testing configuration
• Fibre connectors
• Fibre testing standard
• Tier 1 & 2 certification
• Fibre link definition
• Fibre testing steps
• Fibre inspection and cleaning
• Calibrating the test sets - 3 methods
• Setting up mandrel for testing
• Fibre loss budget calculation
• G.657 Bend insensitive fibre
• Optical Time-Domain Reflectometer (OTDR)

21-23 Sep 2020

23-25 Nov 2020

The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Professionals with the following job titles are expected to benefit from this module:

• IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
• Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
• Know how to create, deliver and support services

• Organizational Structures
• Team Culture
• Continuous Improvement Culture
• Collaborative Culture
• Customer-Oriented Mindset
• Positive Communication

• Capabilities, Roles and Competencies
• Workforce Planning
• Employee Satisfaction Management
• Results Based Measuring and Reporting

• Integration and Data Sharing
• Reporting and Advanced Analytics
• Collaboration and Workflow
• Robotic Process Automation
• Artificial Intelligence and Machine Learning
• CI/CD
• Information Model

• Anatomy of a Value Stream
• Designing a Value Stream
• Value Stream Mapping

• Value Stream for Creation of a New Service

• Value Stream Model for Restoration of a Live Service

• Managing Queues and Backlogs
• Prioritizing Work
• Shift-Left Approach

• Build or Buy
• Sourcing Models
• Service Integration and Management

24-25 Sep 2020

26-27 Oct 2020

25-26 Nov 2020

15-16 Dec 2020

7-8 Jan 2021

This course is designed to provide you with the skills required to become a Tableau power user. It’s made for the professional who has solid working experience with Tableau and wants to take it to the next level. You should have a deep understanding of all the fundamental concepts of building worksheets and dashboards, but may scratch your head when working with more complex issues.
 

At the end of this course, you will be able to:

• Build more complex chart types and visualizations.
• Build complex calculations to manipulate your data.
• Use statistical techniques to analyze your data.
• Use parameters and input controls to give users control over certain values.
• Implement advanced geographic mapping techniques and use custom images and geocoding to build spatial visualizations of non-geographic data.
• Prep your data for analysis.
• Combine data sources using data blending.
• Combine data from multiple tables in the same data source using joins.
• Make your visualizations perform as well as possible by using the Data Engine, extracts, and efficient connection methods.
• Build better dashboards using techniques for guided analytics, interactive dashboard design, and visual best practices.
• Implement efficiency tips and tricks.

8-9 Sep 2020

22-23 Sep 2020

19-20 Oct 2020

5-6 Nov 2020

17-18 Nov 2020

8-9 Dec 2020

21-22 Dec 2020

This course is designed for the beginner Tableau user. It is for anyone who works with data – regardless of technical or analytical background. This course is designed to help you understand and use the important concepts and techniques in Tableau to move from simple to complex visualizations and learn how to combine them in interactive dashboards.
 

At the end of this course, you will be able to:

1. Connect to your data.
2. Edit and save a data source.
3. Understand Tableau terminology.
4. Use the Tableau interface / paradigm to effectively create powerful visualizations.
5. Create basic calculations including basic arithmetic calculations, custom aggregations and ratios, date math, and quick table calculations.
6. Build dashboards to share visualizations.
7. Represent your data using the following visualization types: 

• Cross tabs
• Geographic maps
• Heat maps
• Tree maps
• Pie charts and bar charts
• Dual axis and combined charts with different mark types
• Highlight Tables
• Scatter Plots

6 Jan 2020

9 Mar 2020 (Penang)

1 Jun 2020

7 Sep 2020 (Penang)

5 Oct 2020

Chapter 1 Project, project management, and you

• Practice files
• Meet the Project program
• Meet the Project family
• See the new features in Project 2019
• New features in earlier versions

• New in Project 2016
• New in Project 2013
• New in Project 2010

• Take a project manager’s perspective
• Let’s get started!

Chapter 2 Take a guided tour

• Practice files
• Explore the Project user interface
• Manage files and set options in the Backstage view
• Work with schedule details in views
• Use reports to check a plan’s status
• Skills review
• Practice tasks
  • Explore the Project user interface
  • Manage files and set options in the Backstage view
  • Work with schedule details in views
  • Use reports to check a plan’s status

Chapter 3 Start a new plan

• Practice files
• Create a new plan and set its start date
• Set nonworking days in the project calendar
• Enter the plan title and other properties
• Skills review
  • Create a new plan and set its start date
  • Set nonworking days in the project calendar
  • Enter the plan title and other properties

Chapter 4 Build a task list

• Practice files
• Create tasks
• Switch task scheduling from manual to automatic
• Enter task durations and estimates
• Enter milestone tasks
• Create summary tasks to outline the plan
• Link tasks to create dependencies
• Check a plan’s duration and finish date
• Document task information
• Skills review

• Create tasks
• Switch task scheduling from manual to automatic
• Enter task durations and estimates
• Enter milestone tasks
• Create summary tasks to outline the plan
• Link tasks to create dependencies
• Check a plan’s duration and finish date
• Document task information

Chapter 5 Set up resources

• Practice files
• Set up work resources
• Enter the maximum capacity for work resources
• Enter work resource pay rates
• Adjust working time in a resource calendar
• Set up cost resources
• Document resources by using notes
• Skills review

• Set up work resources
• Enter the maximum capacity for work resources
• Enter work resource pay rates
• Adjust working time in a resource calendar
• Set up cost resources
• Document resources by using notes

Chapter 6 Assign resources to tasks

• Practice files
• Assign work resources to tasks
• Control work when adding or removing resource assignments
• Assign cost resources to tasks
• Check the plan after assigning resources
• Skills review

• Assign work resources to tasks
• Control work when adding or removing resource assignments
• Assign cost resources to tasks
• Check the plan after assigning resources

Chapter 7 Format and share your plan

• Practice files
• Customize a Gantt chart view
• Add tasks to a Timeline view
• Customize reports
• Copy views and reports
• Print views and reports
• Skills review

• Customize a Gantt chart view
• Add tasks to a Timeline view
• Customize reports
• Copy views and reports
• Print views and reports

Chapter 8 Track progress: Basic techniques

• Practice files
• Understand progress tracking
• Save a baseline of your plan
• Track a plan as scheduled
• Enter a task’s completion percentage
• Enter actual values for tasks
• Skills review
  • Save a baseline of your plan
  • Track a plan as scheduled
  • Enter a task’s completion percentage
  • Enter actual values for tasks

Chapter 9 Fine-tune task scheduling

• Practice files
• See task relationships by using Task Path
• Adjust task link relationships
• Control task scheduling by using constraints
• Interrupt work on a task
• Adjust working time for individual tasks
• Control task scheduling by using task types
• See task schedule details by using the Task Inspector
• Skills review

• See task relationships by using Task Path
• Adjust task link relationships
• Control task scheduling by using constraints
• Interrupt work on a task
• Adjust working time for individual tasks
• Control task scheduling by using task types
• See task schedule details by using the Task Inspector

Chapter 10 Fine-tune task details

• Practice files
• Enter deadline dates
• Enter fixed costs
• Create a recurring task
• View the plan’s critical path
• Schedule summary tasks manually
• Skills review

• Enter deadline dates
• Enter fixed costs
• Create a recurring task
• View the plan’s critical path
• Schedule summary tasks manually

Chapter 11 Fine-tune resource and assignment details

• Practice files
• Change resource availability over multiple date ranges
• Work with multiple resource pay rates
• Change resource pay rates over different date ranges
• Delay the start of assignments
• Apply contours to assignments
• Create and assign material resources
• View resource capacity
• Adjust assignments in the Team Planner view (Project Professional only)
• Skills review

• Change resource availability over multiple date ranges
• Work with multiple resource pay rates
• Change resource pay rates over different date ranges
• Delay the start of assignments
• Apply contours to assignments
• Create and assign material resources
• View resource capacity
• Adjust assignments in the Team Planner view (Project Professional only)

Chapter 12 Fine-tune the Project plan

• Practice files
• Examine resource allocations over time
• Resolve resource overallocations manually
• Level overallocated resources
• Check the plan’s cost and finish date
• Inactivate tasks (Project Professional only)
• Skills review

• Examine resource allocations over time
• Resolve resource overallocations manually
• Level overallocated resources
• Check the plan’s cost and finish date
• Inactivate tasks (Project Professional only)

Chapter 13 Organize plan details

• Practice files
• Sort plan details
• Group plan details
• Filter plan details
• Create new tables
• Create new views
• Skills review

• Sort plan details
• Group plan details
• Filter plan details
• Create new tables
• Create new views

Chapter 14 Track progress: Detailed techniques

• Practice files
• Update a baseline
• Track actual and remaining work for tasks and assignments
• Track timephased actual work for tasks and assignments
• Reschedule incomplete work
• Skills review

• Update a baseline
• Track actual and remaining work for tasks and assignments
• Track timephased actual work for tasks and assignments
• Reschedule incomplete work

Chapter 15 View and report project status

• Practice files
• Examine a plan’s variance
• Identify tasks that have slipped
• Examine task costs
• Examine resource costs
• Skills review

• Examine a plan’s variance
• Identify tasks that have slipped
• Examine task costs
• Examine resource costs

Chapter 16 Format and print views: In-depth techniques

• Practice files
• Format a Gantt chart view
• Format a Timeline view
• Format a Network Diagram view
• Format a Calendar view
• Print and export views
• Skills review

• Format a Gantt chart view
• Format a Timeline view
• Format a Network Diagram view
• Format a Calendar view
• Print and export views

Chapter 17 Format reports: In-depth techniques

• Practice files
• Create a custom report
• Customize charts in a report
• Customize tables in a report
• Skills review

• Create a custom report
• Customize charts in a report
• Customize tables in a report

Chapter 18 Customize project

• Practice files
• Share custom elements between plans
• Record and run macros
• Edit macros
• Customize the ribbon and Quick Access Toolbar
• Skills review
  • Share custom elements between plans
  • Record and run macros
  • Edit macros
  • Customize the ribbon and Quick Access Toolbar

Chapter 19 Share information with other programs

• Practice files
• Copy Project data to and from other programs
• Open files in other formats in Project
• Save to other file formats from Project
• Generate reports with Excel and Visio
• Skills review

• Copy Project data to and from other programs
• Open files in other formats in Project
• Save to other file formats from Project
• Generate reports with Excel and Visio

Chapter 20 Consolidate projects and resources

• Practice files
• Share a resource pool across multiple plans
• Consolidate plans
• Create dependencies between plans
• Skills review

• Share a resource pool across multiple plans
• Consolidate plans
• Create dependencies between plans

Chapter 21 Use Agile project management with Project

• Practice files
• Navigate the Agile project management template
• Reset the Agile project management template
• Create the product backlog
• Create the Agile team
• Plan a sprint
• Record progress from daily scrum meetings
• Generate reports for sprint reviews
• Sources for more information
• Skills review
  • Navigate the Agile project management template
  • Reset the Agile project management template
  • Create the product backlog
  • Create the Agile team
  • Plan a sprint
  • Record progress from daily scrum meetings
  • Generate reports for sprint reviews

Appendix A A short course in project management

• Understand what Defines a Project
• The project triangle: View projects in terms of time, cost, and scope

• Time
• Cost
• Scope

• Time, cost, and scope: Manage project constraints

• You have less time
• You have fewer resources
• You have more work

• Manage your projects with Project

Appendix B Develop your project management skills

• Join a Project learning community
• Join a project-management learning community

Appendix C Collaborate: Project, SharePoint, and PWA

• Set the Project desktop client to Computer mode

• Sources for more information

• Share your plan by using SharePoint

• Sources for more information

• Team collaboration with Project Web App

• Sources for more information

• Project portfolio management

Sources for more information

3 Dec 2019

20 Apr 2020

24 Aug 2020

30 Nov 2020

Students who have little or no familiarity with Microsoft Outlook 2016 or more experienced Outlook users who want to learn the topics covered in this course in the 2016 interface.

• Getting Started
• About the Notification Icon and Windows Notifications
• Using the Folder Pane
• Using Peeks

• Opening Messages
• Replying to Messages
• Forwarding Messages
• Deleting Messages

• Creating a New Message
• Formatting Text
• Attaching Files or Items
• Changing the Theme
• Checking Your Spelling
• Sending the Message

• Opening the Calendar
• Creating a New Appointment
• Creating a Meeting
• Using the Daily Task List
• Changing the Calendar View
• Using the Weather Bar

• Opening the Tasks Folder
• Creating Tasks
• Changing the Task View
• Updating Task Completion
• Deleting Tasks

• Opening the Notes Folder
• Creating and Deleting Notes
• Changing the Note View
• Arranging Notes

• Changing Ribbon Display Options
• Customizing the Quick Access Toolbar
• Hiding and Showing Ribbon Tabs
• Creating Custom Ribbon Tabs
• Resetting Interface Changes