Training is not a commodity – all training centres are not the same. Iverson Associates Sdn Bhd is the most established, the most reputable, and the top professional IT training provider in Malaysia. With a large pool of experienced and certified trainers, state-of-the-art facilities, and well-designed courseware, Iverson offers superior training, a more impactful learning experience and highly effective results.
At Iverson, our focus is on providing high-quality IT training to corporate customers, meeting their learning needs and helping them to achieve their training objectives. Iverson has the flexibility to provide training solutions whether for a single individual or the largest corporation in a well-paced or accelerated training programme.
Our courses continue to evolve along with the fast-changing technological advances. Our instructor-led training services are available on a public and a private (in-company) basis. Some of our courses are also available as online, on demand, and hybrid training.
The ITIL® 4 Managing Professional Transition module is a bridge course that enables the ITIL v3 professionals to easily transition across to ITIL 4 certification scheme. The ITIL 4 Managing Professional Transition module is designed to enable ITIL Experts or professionals with 17 credits to gain the designation of ITIL 4 Managing Professional through one course and one exam.
The purpose of the ITIL 4 Managing Professional Transition module is to provide candidates with an understanding of the:
6-10 Apr 2020
29 Jun - 3 Jul 2020
7-11 Sep 2020
30 Nov – 4 Dec 2020
The training for ITIL 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL 4.
For taking the ITIL 4 Managing Professional Transition exam, a candidate must hold the ITIL Expert certificate or a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.
The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification:
ITIL® is the world’s leading best practice framework for implementing IT Service Management. Organizations use ITIL to plan, implement, support and improve services and create value for their customers. In this course you will learn the Foundational knowledge and skills for adopting and adapting best practices for ITSM in your organization.
13-15 Jan 2020
20-22 Jan 2020 (Penang)
17-19 Feb 2020
9-11 Mar 2020
16-18 Mar 2020 (Penang)
13-15 Apr 2020
13-15 May 2020 (Penang)
18-20 May 2020
8-10 Jun 2020
13-15 Jul 2020
20-22 Jul 2020
10-12 Aug 2020
2-4 Sep 2020 (Penang)
21-23 Sep 2020
12-14 Oct 2020
9-11 Nov 2020
16-18 Nov 2020 (Penang)
7-9 Dec 2020
This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.
To ensure your success in this course, end-user level computer and networking skills are required. You can obtain this level of skills and knowledge by taking the following Logical Operations courses:
• Using Microsoft® Windows® 10 or any similar introductory course
Some level of work experience in IT service support or IT service delivery is highly recommended. You may wish to take any one or more courses from the Logical Operations “IT Systems and Support” curriculum library to supplement your professional experience in this area.
Topic A: Structured Benefits
Topic B: The Service Value System
Topic C: Four Dimensions of Service Management
Topic A: What is Service Management?
Topic B: Service Relationships
Topic C: Creating Value
Topic A: A Holistic Approach to Value Delivery
Topic B: Organizations and People
Topic C: Informational Technology
Topic D: Partners and Suppliers
Topic E: Value Streams and Processes
Topic F: External Factors
Topic A: Guiding Principles
Topic B: Governance
Topic C: Service Value Chain
Topic D: Practices
Topic E: Continual Improvement
Topic A: Focus on Value
Topic B: Start Where You Are
Topic C: Progress Iteratively with Feedback
Topic D: Collaborate and Promote Visibility
Topic E: Think and Work Holistically
Topic F: Keep It Simple and Practical
Topic G: Optimize and Automate
Topic H: Principle Interaction
Topic A: Governing Bodies
Topic B: Governance Activities
Topic C: The Role of Governance in the SVS
Topic A: Plan
Topic B: Improve
Topic C: Engage
Topic D: Design and Transition
Topic E: Obtain and Build
Topic F: Deliver and Support
Topic A: The Model, the Value Chain, and Practice
Topic B: Continual Improvement Model
Topic C: Continual Improvement and the Guiding Principles
Topic D: Theory of Constraints
Topic A: Introduction to ITIL Practices
Topic B: Continual Improvement
Topic C: Service Level Management
Topic D: Change Control
Topic E: Incident Management
Topic F: Service Request Management
Topic G: Service Desk
Topic H: Problem Management
Topic A: General Management Practices
Topic B: Service Management Practices
Topic C: Technical Management Practices